External caller calling an MQ phone number starting with 9850 will receive an engaged tone. Internal calling is working.
We have identified that this is a Telstra ISDN problem and Telstra is currently working on it.
We apologise for any inconvenience caused and will provide an update when we receive further updates from Telstra.
OneHelp Reference Number: INC0041333
Services Affected: Telephone system
Impact: Staff/Student/Public calling in to any University number.
For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email email@example.com