tag:macquarieuniversity.statuspage.io,2005:/historyMacquarie University IT Status - Incident History2024-03-18T18:47:18+11:00Macquarie University ITtag:macquarieuniversity.statuspage.io,2005:Incident/201627062024-03-11T07:00:56+11:002024-03-11T07:00:57+11:00Scheduled Maintenance - Service Unavailable: Ascender Payroll & Ascender Pay Extend<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:30</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled Ascender Payroll & Ascender Pay Extend maintenance is taking place on 6 March 2024. <br /><br />As a result, Ascender Payroll & Ascender Pay Extend will be impacted from 6 March 2024 12:00 AEDT until 11 March 2024 07:00 AEDT.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/201627472024-03-09T22:00:56+11:002024-03-09T22:00:57+11:00Scheduled Maintenance - Service Unavailable: Workday<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:38</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled Workday maintenance is taking place on 9 March 2024. <br /><br />As a result, Workday will be impacted from 9 March 2024 18:00 AEDT until 9 March 2024 22:00 AEDT.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/201262152024-03-04T16:17:28+11:002024-03-04T16:17:28+11:00Incident - Service Unavailable / Service Outage: LimeSurvey<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:17</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:55</var> AEDT</small><br><strong>Investigating</strong> - Authentication to the LimeSurvey platform is currently unavailable.<br /><br />https://limesurvey.mq.edu.au<br /> <br />This issue has been escalated to the vendor and we are currently awaiting a response. We apologise for any inconvenience caused.<br /> <br />OneHelp Reference Number: INC0166890<br />Services Affected: LimeSurvey<br />Impact: Staff, Students<br /><br /><br />For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au</p>tag:macquarieuniversity.statuspage.io,2005:Incident/200835282024-03-03T22:30:56+11:002024-03-03T22:30:57+11:00Scheduled Maintenance - Service Degraded: Network Infrastructure<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>22:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:49</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled maintenance is taking place on Network Infrastructure on 3 Mar 2024. <br /><br />As a result, Network Infrastructure and dependent services will be impacted from 3 Mar 2024 18:00 AEDT until 3 Mar 2024 22:30 AEDT, with minor intermittent impacts of 10-20 seconds during this period. <br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/200248272024-03-02T09:00:56+11:002024-03-02T09:00:57+11:00Scheduled Maintenance - Service Unavailable: Network Infrastructure<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:33</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled Network maintenance is taking place on 2 March 2024 at 08:00 AEDT. <br /><br />As a result, Network and dependent services may be impacted from 2 March 2024 at 08:00 AEDT until 2 March 2024 at 09:00 AEDT, with specific impacts of 2-3 minutes during this period. <br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/200354302024-02-27T11:45:12+11:002024-02-27T11:45:12+11:00Incident - Service Degraded: OneNet Wi-Fi, OneNet Fixed Internet, and Eduroam Wi-Fi<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:45</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:45</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>17:29</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:58</var> AEDT</small><br><strong>Investigating</strong> - OneNet Wi-Fi, OneNet Fixed Internet, and Eduroam Wi-Fi are currently experiencing degradation.<br /><br />We are working to resolve this and apologise for any inconvenience caused.<br /><br />OneHelp Reference Number: INC0166079<br />Services Affected: OneNet Wi-Fi, OneNet Fixed Internet, and Eduroam Wi-Fi<br />Impact: Staff/Students/public<br /><br />For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email onehelp@mq.edu.au</p>tag:macquarieuniversity.statuspage.io,2005:Incident/199180332024-02-11T03:05:56+11:002024-02-11T03:05:57+11:00Scheduled Maintenance - Service Unavailable: Salesforce<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>03:05</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>03:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:59</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled Salesforce maintenance is taking place on 11 Feb 2024 at 03:00 AEDT. <br /><br />As a result, Salesforce will be unavailable during this time.<br /><br />To facilitate this maintenance access to Salesforce will be impacted from 11 Feb 2024 at 03:00 AEDT until 11 Feb 2024 at 03:05 AEDT.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/199181472024-02-08T08:00:56+11:002024-02-08T08:00:56+11:00Scheduled Maintenance - Planned Power Outage: 4 Research Park Drive Ground Floor/Level 1<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:27</var> AEDT</small><br><strong>Scheduled</strong> - A Planned Power Outage is scheduled for 4 Research Park Drive Ground Floor/Level 1 for 08 Feb 2024 06:00 AEDT until 08 Feb 2024 08:00 AEDT.<br /><br />As a result, IT Infrastructure and services may be degraded or unavailable during this time.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/198898532024-02-03T09:00:46+11:002024-02-03T09:00:46+11:00Scheduled Maintenance - Service Unavailable: Network Infrastructure<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:32</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled Network Infrastructure maintenance is taking place on 03/02/2024 at 03:00 AEDT. <br /><br />As a result, Network Infrastructure will be unavailable during this time.<br /><br />To facilitate this maintenance access to Network Infrastructure will be impacted from 03/02/2024 03:00 AEDT to 03/02/2024 06:00 AEDT, with four (4) discrete outages of 2-3 minutes each during this outage period.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/197459722024-01-19T12:07:11+11:002024-01-19T12:07:12+11:00Incident - Service Unavailable / Service Outage: OneNet Wi-Fi<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>12:07</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:46</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:59</var> AEDT</small><br><strong>Investigating</strong> - OneNet Wi-Fi is currently Unavailable.<br /> <br />We are working to resolve this and apologize for any inconvenience caused.<br /> <br />OneHelp Reference Number: INC0163951 <br />Services Affected: OneNet Wi-Fi<br />Impact: Staff/Students<br /><br /><br />For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au</p>tag:macquarieuniversity.statuspage.io,2005:Incident/197307072024-01-19T12:06:56+11:002024-01-19T12:06:57+11:00Incident - Service Degraded: eStudent<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>12:06</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:57</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:24</var> AEDT</small><br><strong>Investigating</strong> - eStudent is currently experiencing service degradation.<br /><br />We are working to resolve this and apologise for any inconvenience caused.<br /><br />OneHelp Reference Number: INC0163141<br />Services Affected: eStudent<br />Impact: Staff/Students<br /><br />For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email onehelp@mq.edu.au</p>tag:macquarieuniversity.statuspage.io,2005:Incident/196722622024-01-15T16:40:30+11:002024-01-15T16:40:30+11:00Incident - Service Degraded: eStudent<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>16:40</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>10:00</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:48</var> AEDT</small><br><strong>Investigating</strong> - We are currently re-investigating this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:14</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:34</var> AEDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:02</var> AEDT</small><br><strong>Investigating</strong> - eStudent is currently experiencing service degradation.<br /><br />We are working to resolve this and apologise for any inconvenience caused.<br /><br />OneHelp Reference Number: INC0163141<br />Services Affected: eStudent<br />Impact: Staff/Students<br /><br />For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email onehelp@mq.edu.au</p>tag:macquarieuniversity.statuspage.io,2005:Incident/196408412024-01-10T10:05:27+11:002024-01-10T10:05:28+11:00Incident - Service Degraded, Intermittent Access, Partial Outage: eStudent<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:05</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:52</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:33</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:59</var> AEDT</small><br><strong>Investigating</strong> - eStudent is currently experiencing partial outage.<br /><br />We are working to resolve this and apologise for any inconvenience caused.<br /><br />OneHelp Reference Number: INC0163141<br />Services Affected: eStudent<br />Impact: Students<br /><br />For more information, please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au</p>tag:macquarieuniversity.statuspage.io,2005:Incident/194075532023-12-12T18:30:16+11:002023-12-12T18:30:17+11:00Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: MQ Wiki<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:29</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled maintenance is taking place on MQ Wiki on 12 Dec 2023 at 18:00 AEDT. <br /><br />As a result, MQ Wiki will be degraded or partially unavailable during this time.<br /><br />To facilitate this maintenance access to MQ Wiki will be impacted from 12 Dec 2023 18:00 until 12 Dec 2023 18:30 AEDT. <br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/193972272023-12-12T08:32:30+11:002023-12-12T08:32:32+11:00Incident - Service Unavailable / Service Outage: ask.mq.edu.au<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>08:32</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>15:24</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>14:44</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>14:44</var> AEDT</small><br><strong>Investigating</strong> - ask.mq.edu.au is currently Unavailable.<br /> <br />We are working to resolve this and apologise for any inconvenience caused.<br /> <br />OneHelp Reference Number: INC0162475<br />Services Affected: ask.mq.edu.au<br />Impact: Students<br /><br /><br />For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au</p>tag:macquarieuniversity.statuspage.io,2005:Incident/193730242023-12-11T10:56:37+11:002023-12-11T10:56:38+11:00Incident - Service Unavailable / Service Outage: ask.mq.edu.au<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:56</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>17:50</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:36</var> AEDT</small><br><strong>Investigating</strong> - ask.mq.edu.au is currently Unavailable.<br /> <br />We are working to resolve this and apologise for any inconvenience caused.<br /> <br />OneHelp Reference Number: INC0162430<br />Services Affected: ask.mq.edu.au<br />Impact: Students<br /><br /><br />For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au</p>tag:macquarieuniversity.statuspage.io,2005:Incident/193257262023-12-05T19:00:39+11:002023-12-05T19:00:40+11:00Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Network Infrastructure<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>19:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:42</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled maintenance is taking place on Network Infrastructure on 5 Dec 2023 from 18:00 AEDT. <br /><br />As a result, Network Infrastructure and dependent services may be degraded or partially unavailable during this time.<br /><br />To facilitate this maintenance access to Macquarie University services may be impacted from 5 Dec 2023 18:00 AEDT until 5 Dec 2023 19:00 AEDT.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/193061382023-12-04T19:00:59+11:002023-12-04T19:00:59+11:00Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Network Infrastructure<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:14</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled maintenance is taking place on Network Infrastructure on 4 Dec 2023 from 18:00 AEDT. <br /><br />As a result, Network Infrastructure and dependent services may be degraded or partially unavailable during this time.<br /><br />To facilitate this maintenance access to Macquarie University services may be impacted from 4 Dec 2023 18:00 AEDT until 4 Dec 2023 19:00 AEDT.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/193033262023-12-04T17:00:20+11:002023-12-04T17:00:21+11:00Scheduled Maintenance - Service Unavailable: Basware / Procure2Pay<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:30</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:18</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled Basware / Procure2Pay maintenance is taking place on 4 Dec 2023 from 09:00 AEDT. <br /><br />As a result, Basware / Procure2Pay will be unavailable during this time.<br /><br />To facilitate this maintenance access to Basware / Procure2Pay will be impacted from 4 Dec 2023 09:00 AEDT until 4 Dec 2023 17:00 AEDT.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/192382292023-12-02T05:10:37+11:002023-12-02T05:10:37+11:00Scheduled Maintenance - Service Unavailable: Global Protect Datacenter VPN<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>05:10</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>05:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:13</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled Global Protect Datacenter VPN maintenance is taking place on 02 Dec 2023 at 05:00 AEDT. <br /><br />As a result, Global Protect Datacenter VPN will be unavailable during this time.<br /><br />To facilitate this maintenance access to Global Protect Datacenter VPN will be impacted from 02 Dec 2023 at 05:00 AEDT until 02 Dec 2023 at 05:10 AEDT.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/192054252023-11-27T11:00:09+11:002023-11-27T11:00:10+11:00Scheduled Maintenance - Service Unavailable: Timetabling, Scheduling and Exam Software<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>11:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>06:59</var> AEDT</small><br><strong>Scheduled</strong> - The following applications are currently unavailable as they are being upgraded:<br />• Syllabus Plus / Enterprise Foundation<br />• Exam Scheduler and iExams<br />• Staff Workload Planner<br />• Web Room Booking<br />• Timetable Viewer<br />Scheduled Downtime: 4pm Friday 24 November – 11am Monday 27 November 2023<br /><br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/191340502023-11-26T01:01:09+11:002023-11-26T01:01:10+11:00Scheduled Maintenance - Service Unavailable: Pure RMS<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>01:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>16:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>16:40</var> AEDT</small><br><strong>Scheduled</strong> - Scheduled Pure RMS maintenance is taking place on 25/11/2023 16:00 AEDT. <br /><br />The maintenance window is from 16:00 AEDT 25/11/2023 until 01:00 AEDT 26/11/2023, with Pure RMS being unavailable for 10-15mins during this time.<br /><br />Stay informed:<br />- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au<br />- Follow @mqu_it on Twitter for breaking alerts and status updates<br />- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.</p>tag:macquarieuniversity.statuspage.io,2005:Incident/191924102023-11-23T10:50:15+11:002023-11-23T10:50:16+11:00Incident - Service Unavailable / Service Outage: Ascender Pay<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>10:50</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>17:11</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:08</var> AEDT</small><br><strong>Investigating</strong> - Ascender Pay is currently Unavailable.<br /> <br />We are working to resolve this and apologise for any inconvenience caused.<br /> <br />OneHelp Reference Number: INC0161900 <br />Services Affected: Ascender Pay and associated services/integrations.<br />Impact: Staff<br /><br /><br />For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au</p>tag:macquarieuniversity.statuspage.io,2005:Incident/191766762023-11-20T20:01:19+11:002023-11-20T20:01:20+11:00Scheduled maintenance - Student and Finance Systems 7pm to 8pm 20th of November 2023<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>20:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>19:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>18:03</var> AEDT</small><br><strong>Scheduled</strong> - Student and Finance systems are currently undergoing maintenance. The following services are impacted:<br /><br />AMIS<br />Student Portal<br />Applicant Portal<br />My Academic<br />eAcademic<br />FinanceOne<br /> <br /><br />Outage window:<br /><br />Date: Monday 20th Nov 2023<br />Start Time: 7:00 PM AEDT<br />End Time: 8:00 PM AEDT</p>tag:macquarieuniversity.statuspage.io,2005:Incident/190506062023-11-09T10:27:57+11:002023-11-09T10:27:58+11:00Incident - Service Unavailable / Service Outage: Nationwide Optus Outage impacting Incoming/Outgoing Calls<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:27</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved, please advise of any subsequent service impact or degradation.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>16:42</var> AEDT</small><br><strong>Monitoring</strong> - As per previously communicated: Optus has said some services across its fixed and mobile network continue to be "gradually" restoring.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:09</var> AEDT</small><br><strong>Update</strong> - Optus has said some services across its fixed and mobile network continue to be "gradually" restoring.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> AEDT</small><br><strong>Update</strong> - Optus has said some services across its fixed and mobile are "gradually" being restored.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:22</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:20</var> AEDT</small><br><strong>Investigating</strong> - Nationwide Optus Outage impacting Incoming/Outgoing Calls for the Hospital, University and related business units. <br /> <br />We are working to resolve this and apologise for any inconvenience caused.<br /> <br />OneHelp Reference Number: INC0161488<br />Services Affected: Incoming/Outgoing communications (telephony)<br />Impact: Staff/Students/public<br /><br /><br />For more information, please contact the IT Service Desk on email onehelp@mq.edu.au</p>