Unable to login to OneHelp

Incident Report for Macquarie University IT

Resolved

This incident has been resolved.

Posted Nov 17, 2018 - 12:08 AEDT

Update

Access to OneHelp is fully restored.

Thank you for your patience during this service disruption.

Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au

Posted Nov 17, 2018 - 12:07 AEDT

Investigating

We are currently experiencing login issues on OneHelp.

IT and our vendor are working closely to resolve this issue.

We apologise for any inconvenience caused and appreciate your patience and understanding while services are being restored.

Impact: Staff and Student

For more information or if you have any urgent issues, please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au

Posted Nov 17, 2018 - 11:53 AEDT

This incident affected: OneHelp.