Multiple systems currently unavailable

Incident Report for Macquarie University IT

Resolved

Access to HROnline is fully restored.

OneHelp Reference Number: INC0097081
Services Affected: Wiki, Sonia, HROnline, HRIS, Basware, Truth, iTeach
Impact: Staff/Student/Public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Posted Jan 03, 2020 - 17:22 AEDT

Update

Most of the system access have been restored. We are currently working on restoring access for HROnline.

Thank you for your patience while we are working to resolve the issue.

OneHelp Reference Number: INC0097081
Services Affected: HROnline
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Posted Jan 03, 2020 - 14:47 AEDT

Identified

The following systems are currently unavailable:

- Wiki
- Sonia
- HR Online and HRIS
- Basware
- Truth
- iTeach

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0097081
Services Affected: Wiki, Sonia, HROnline, HRIS, Basware, Truth, iTeach
Impact: Staff/Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Posted Jan 03, 2020 - 12:01 AEDT

Investigating

Wiki is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0097081
Services Affected: Wiki
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Posted Jan 03, 2020 - 11:41 AEDT

This incident affected: Staff systems and services (click to expand) (iTeach, HR Online, Wiki, Truth, Basware (Invoices), HRIS).