The network issue has been resolved and all main impacted services have been restored.
OneHelp Reference Number: INC0084661 Services Affected:Multiple systems Impact: Staff and Students
Thank you for your patience during this service disruption.
For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Apr 29, 2019 - 14:36 AEST
Update
We are continuing to investigate this issue.
Posted Apr 28, 2019 - 12:31 AEST
Update
The following services have been restored:
OneNet VPN iPrint Autoloaders iLab access
We are still working to resolve the following issues: passwordchange.mq.edu.au - unable to login Number of phones were unable to receive external phone calls
Thanks you for your patience and understanding while we are resolving these issues.
For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Apr 27, 2019 - 18:54 AEST
Investigating
There is currently a network issue affecting multiple services:
OneNet VPN iPrint - printing and autoloader Phone (Fixed voice) - Mindspot and Library Front Desk are unable to receive external calls OneNet Wired and WiFi in some buildings/areas (location pending confirmation)
We are investigating and apologise for any inconvenience caused.
OneHelp Reference Number: INC0084661 Services Affected: OneNet VPN, iPrint, Phone, local network access Impact: Staff and Student
For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Apr 27, 2019 - 11:06 AEST
This incident affected: Staff systems and services (click to expand) (OneNet Anywhere (VPN)) and iPrint, OneNet WiFi, OneNet Wired, OneID, Telephony, Network, OneNet Anywhere.