Issues with Phones affecting Student Connect

Incident Report for Macquarie University IT

Resolved

The phone system at Student Connect is fully restored and all services are operational.

OneHelp Reference Number: INC0061981
Services Affected: Phone System
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Posted Apr 04, 2018 - 13:55 AEST

Investigating

We are currently experiencing issues with the phone system affecting Student Connect.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0061981
Services Affected: Phone System
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Posted Apr 03, 2018 - 10:09 AEST

This incident affected: Student systems and services (click to expand) (eStudent) and Ask.mq.