All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
Staff systems and services (click to expand) Operational
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Pure Research Management System (RMS)   ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled IT maintenance is taking place on Sunday 21 January 2018 from 6am to 2pm.
As a result, the following services will be impacted:

- OneNet Anywhere (VPN) - 20 min outage between 6am-8am.
- Data Centre Services - 3-15 second interruption to network access between 8am-2pm
- E6B LEVEL 1 (Ground Floor) and E7B - LEVEL 1 (Ground Floor) - 10-minute outage with no Network or WiFi access between 8.00 - 8.30am
- iLab - intermittent between 9am-11am (up to 10 minutes).

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Jan 17, 12:03 AEDT
MultiSearch will have service interruptions on Monday, 22 January 2018 from 5.30 PM to 7.30 PM due to a system upgrade.
We apologise for any inconvenience and thank you for your patience.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Jan 19, 10:48 AEDT
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018
Completed - The scheduled maintenance has been completed.
Jan 19, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:00 AEDT
Scheduled - Zoom will be unavailable Friday 19 January 2018 from 12.00 PM to 2.00 PM to due to a system upgrade.

We apologise for any inconvenience and thank you for your patience.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 17, 16:08 AEDT
Jan 18, 2018

No incidents reported.

Jan 17, 2018
Resolved - Access to Ask.mq.edu.au is fully restored and all services are operational.

OneHelp Reference Number: INC0056747
Services Affected: ask.mq.edu.au
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 17, 19:11 AEDT
Investigating - Ask.mq.edu.au is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0056747
Services Affected: ask.mq.edu.au/Tracker
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 17, 18:58 AEDT
Resolved - Access to iPrint is fully restored and all services are operational.

OneHelp Reference Number: INC0056714
Services Affected: iPrint
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 17, 17:08 AEDT
Investigating - iPrint is currently experiencing intermittent issues when retrieving jobs from Printer.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0056714
Services Affected: iPrint
Impact: Staff and Student

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 17, 14:09 AEDT
Completed - The scheduled maintenance has been completed.
Jan 17, 16:16 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 13:01 AEDT
Scheduled - Scheduled iTeach and Unitguides maintenance is taking place on Wednesday 17 January 2018 from 1pm to 5:15pm. Work is being undertaken to carry out routine maintenance, as a result access to iTeach and Unitguides will be unavailable during this time.


Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 9, 15:40 AEDT
Completed - The scheduled maintenance has been completed.
Jan 17, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 12:00 AEDT
Scheduled - Scheduled ROAR (Protecht) maintenance is taking place on Wednesday, 17 January 2018 from 12:00 PM to 2:00 PM 17 January 2018. Work is being undertaken to carry out routine maintenance.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 15, 12:17 AEDT
Jan 16, 2018
Completed - The scheduled maintenance has been completed.
Jan 16, 14:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 12:00 AEDT
Scheduled - Scheduled Timesheets.mq.edu.au (TimeFiler) maintenance is taking place on Tuesday, 16 January 2018 from 12.00 PM to 2.00 PM 16 January 2018. Work is being undertaken to carry out routine maintenance.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 15, 12:11 AEDT
Jan 15, 2018
Resolved - Access to iPrint is fully restored and all services are operational.

OneHelp Reference Number: INC0056530
Services Affected: iPrint
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 15, 19:59 AEDT
Investigating - iPrint is currently experiencing intermittent access issues.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0056530
Services Affected: iPrint
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 15, 14:21 AEDT
Resolved - Access to OneNet WiFi and OneNet Wired is fully restored and all services are operational.

OneHelp Reference Number: INC0056476
Services Affected: OneNet WIFI and OneNet Wired
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 15, 08:08 AEDT
Investigating - OneNet WIFI and OneNet Wired is currently experiencing intermittent access.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0056476
Services Affected: OneNet WIFI and OneNet Wired
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 15:37 AEDT
Jan 13, 2018
Resolved - Access to Ask.mq.edu.au is fully restored and all services are operational.

OneHelp Reference Number: INC0056457
Services Affected: Ask.mq.edu.au
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 13, 18:13 AEDT
Investigating - Ask.mq.edu.au is currently unavailable.

There is an issue currently with the login to ask.mq.edu.au

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0056457
Services Affected: ask.mq.edu.au
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 13, 11:07 AEDT
Completed - The scheduled maintenance has been completed.
Jan 13, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 AEDT
Scheduled - Scheduled iShare maintenance is taking place on Friday 12 January 2018 from 11pm to 2am Saturday 13 January . Work is being undertaken to carry out routine maintenance, as a result access to iShare will be unavailable during this time.


Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 9, 15:45 AEDT
Jan 11, 2018

No incidents reported.

Jan 10, 2018
Resolved - Access to passwordchange.mq.edu.au is fully restored and all services are operational.


OneHelp Reference Number: INC0056247
Services Affected: OneID Password Reset
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 10, 11:33 AEDT
Investigating - passwordchange.mq.edu.au is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0056247
Services Affected: OneID Password Reset
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 9, 16:44 AEDT
Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.