Monitoring - The issue with uploading documents to Truth is resolved. Truth team will continue to monitor with the Vendor's help.

Thank you for your patience during this service disruption.

OneHelp Reference Number: INC0065845
Services Affected: Truth
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 18, 17:32 AEST
Update - Truth team is working with the Vendor to resolve the document upload issue. Vendor advised that a reboot is required for the fix to take effect. As a result, Truth will be unavailable today between 3 pm - 3:15 pm.

OneHelp Reference Number: INC0065845
Services Affected: Truth
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 18, 14:36 AEST
Update - We are currently unable to upload documents to Truth.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0065845
Services Affected: Truth
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 18, 13:25 AEST
Investigating - Scheduled Truth maintenance is taking place on 18/06/2018 at 12:15pm. Work is being undertaken to carry out routine maintenance as a result access to Truth will be unavailable during this time.

To facilitate this upgrade access to Truth will be unavailable from 18/06/2018 at 12:15pm and 18/06/2018 at 12:25pm


Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 18, 12:14 AEST

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
Staff systems and services (click to expand) Operational
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Pure Research Management System (RMS)   ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2018
Completed - The scheduled maintenance has been completed.
Jun 17, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 03:00 AEST
Scheduled - Scheduled IT maintenance is taking place on Sunday 17 June 2018 from 3am to 5pm to investigate and test the MQ border firewalls and maintain core infrastructure. As a result, the following services may experience intermittent outages:



Shared systems and services
- Ask.mq
- Google Apps
- iLearn
- iPrint
- MQ Websites
- OneHelp
- OneNet WiFi
- Eduroam
- OneID

Student systems and services
- CourseFinder
- Echo 360
- eStudent
- Gmail (students)
- Handbook
- iLab
- Turnitin
- Unit Guides
- eApplications
- iParticipate (PACE)


Staff systems and services
- BoardPad
- FMIS (Finance One)
- Office 365
- OneNet Anywhere (VPN)
- iShare
- iTeach
- Datamart
- HR Online
- Wiki
- Truth
- eAcademic
- AMIS (Student One)
- Tracker
- Pure Research Management System (RMS)


Additional information:
Legacy OneNet Anywhere (VPN) upgrade - users of the old OneNet Anywhere (VPN) may experience intermittent outages between 8am - 9am.
Users who have moved onto the new OneNet Anywhere (Aruba VIA VPN), will not be affected by this system upgrade.


Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 12, 13:43 AEST
Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Resolved - Access to Truth is fully restored and all services are operational.

Services Affected: Truth
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 14, 14:21 AEST
Investigating - Truth maintenance is taking place on 14/6/18 2:10pm to carry out maintenance, as a result access to Truth will be unavailable during this time.

To facilitate this upgrade access to Truth will be unavailable from 14:10pm until 14:15pm


Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 14, 14:11 AEST
Jun 13, 2018

No incidents reported.

Jun 12, 2018
Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 15:00 AEST
Scheduled - Wiki.mq.edu.au will be performing a standard synchronisation between 3pm, Friday 8 June and 7am, Tuesday 12 June.
During this time, wiki users may experience some slowness in pages loading.

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2018.
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- For help, contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Jun 8, 14:59 AEST
Jun 11, 2018
Resolved - iExams is now available for access by all students.

We apologise for any inconvenience caused.
Jun 11, 15:33 AEST
Investigating - iExams is currently unavailable.

The website is currently being updated so that students can obtain their accurate exam details as soon as possible.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0065765
Services Affected: iExams
Impact: Students/Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 11, 15:30 AEST
Jun 10, 2018

No incidents reported.

Jun 9, 2018
Completed - The scheduled maintenance has been completed.
Jun 9, 15:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 07:00 AEST
Scheduled - A security upgrade will be deployed to the Student Management System on Saturday 9 June between 7am and 3pm.

The following applications will be unavailable to all users during the planned outage window:
- eStudent
- eApplication
- eAcademic

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2018.
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- For help, contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Jun 6, 09:49 AEST
Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018
Resolved - The following services have been restored:

- Citrix (all applications that require access via Citrix are impacted)
- iTeach
- iLab
- iPrint
- WIKI

OneHelp Reference Number: INC0065492
Services Affected: iTeach, iLab, iPrint, WIKI, Citrix and all applications require access via Citrix
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 5, 18:29 AEST
Update - The following services have been restored:

- Citrix (all applications that require access via Citrix are impacted)
- iTeach
- iLab
- iPrint
- WIKI

OneHelp Reference Number: INC0065492
Services Affected: iTeach, iLab, iPrint, WIKI, Citrix and all applications require access via Citrix
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 5, 18:29 AEST
Investigating - There is currently an issue preventing users from accessing services including

- Citrix (all applications that require access via Citrix are impacted)
- iTeach
- iLab
- iPrint
- WIKI

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0065492
Services Affected: iTeach, iLab, iPrint, WIKI, Citrix and all applications require access via Citrix
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 5, 17:56 AEST
Resolved - This incident has been resolved.
Jun 5, 09:38 AEST
Monitoring - A fix was applied for Turnitin early Saturday morning.

We are continuing to monitor the system to ensure all services are fully restored.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0064705
Services Affected: iLearn / Turnitin
Impact: Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 4, 09:14 AEST
Update - The Turnitin link/button is missing within iLearn preventing students from submitting assignments.

We are working to resolve this and apologise for any inconvenience caused.

Until this is fixed please follow these steps as a workaround:

1. Go to any of your Turnitin assignments that you have a previously submitted
2. Click on your submission which will ask you to accept Turnitin's Terms of Service Agreement as shown in the attached screenshot
3. Click on "I agree"
4. Return to the original Turnitin assignment that you wish to submit into.

OneHelp Reference Number: INC0064705
Services Affected: iLearn / Turnitin
Impact: Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

OneHelp Reference Number: [insert ticket number]
Services Affected: [insert system/service name]
Impact: [Staff/Students/public]

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
May 25, 17:00 AEST
Investigating - The Turnitin link/button is missing within iLearn preventing students from submitting assignments.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0064705
Services Affected: iLearn / Turnitin
Impact: Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
May 25, 12:07 AEST