Minor Service Outage

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
Staff systems and services (click to expand) Operational
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Pure Research Management System (RMS)   ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Degraded Performance
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Partial Outage
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2017

No incidents reported today.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017
Resolved - The issue affecting Email and Calendar access in Outlook on the Web have been resolved.

OneHelp Reference Number: INC0053706
Services Affected: Outlook Web Access
Impact: Staff and HDR students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 9, 14:36 AEDT
Investigating - Outlook Web Access is currently experiencing reduced performance where users are unable to preview and/or send emails.
Outlook 2016 client is not affected.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0053706
Services Affected: Outlook Web Access
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 9, 09:06 AEDT
Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.

Nov 6, 2017
Resolved - OneNet Wired and OneNet WIFI connectivity issue have been resolved.

OneHelp Reference Number: INC0052904
Services Affected: OneNet Wired and OneNet WIFI
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 6, 10:11 AEDT
Investigating - OneNet is currently experiencing intermittent network connectivity.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0052904
Services Affected: OneNet Wired and OneNet WIFI
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 26, 10:04 AEDT
Resolved - We have been advised by Turnitin that the ongoing incident with accessing submissions and feedback has now been resolved. All students should now be able to access and view their feedback.

OneHelp Reference Number: INC0052675
Services Affected: Turnitin
Impact: Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 6, 09:39 AEDT
Investigating - Some students are unable to access/view assignment feedback in Turnitin.

Error message: M15: 26 - You may not view this paper because you are blocked from this class by your instructor.

Assignment submission is not impacted and convenors still retain all functionality to Turnitin.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0052675
Services Affected: Turnitin
Impact: Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 26, 17:27 AEDT