All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
Staff systems and services (click to expand) Operational
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Pure Research Management System (RMS)   ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Turnitin maintenance is taking place on Thursday 28 December 2017 from 3am to 12pm. Work is being undertaken to carry out routine maintenance, as a result access to Turnitin will be unavailable during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Dec 15, 11:32 AEDT
Past Incidents
Dec 19, 2017

No incidents reported today.

Dec 18, 2017
Resolved - Access to HROnline is fully restored.

OneHelp Reference Number: INC0055510
Services Affected: HROnline
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 18, 14:50 AEDT
Investigating - HROnline is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0055510
Services Affected: HROnline
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 18, 11:26 AEDT
Dec 17, 2017

No incidents reported.

Dec 16, 2017

No incidents reported.

Dec 15, 2017

No incidents reported.

Dec 14, 2017

No incidents reported.

Dec 13, 2017

No incidents reported.

Dec 12, 2017

No incidents reported.

Dec 11, 2017
Resolved - The red Voicemail message light is operational again on Desktop handsets.

OneHelp Reference Number: INC0055192
Services Affected: Voicemail indicator
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 11, 14:04 AEDT
Investigating - There is an issue with Desktop handsets not displaying the red Voicemail message light when a new Voicemail is left on a users extension. Voicemail itself is working fine and the Call Log light is working if you've missed a call. This issue has been escalated to Telstra to investigate.

We apologize for any inconvenience caused.

OneHelp Reference Number: INC0055192
Services Affected: Voicemail indicator
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 11, 11:05 AEDT
Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017
Resolved - Access to Eduroam is fully restored.

OneHelp Reference Number: INC0055052
Services Affected: Eduroam
Impact: All Eduroam users across campus

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 6, 13:03 AEDT
Investigating - Eduroam is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0055052
Services Affected: Eduroam
Impact: All Eduroam users across campus

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 6, 12:22 AEDT
Dec 5, 2017

No incidents reported.