There is an issue with Desktop handsets not displaying the red Voicemail message light when a new Voicemail is left on a users extension. Voicemail itself is working fine and the Call Log light is working if you've missed a call. This issue has been escalated to Telstra to investigate.
We apologize for any inconvenience caused.
OneHelp Reference Number: INC0055192
Services Affected: Voicemail indicator
For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email firstname.lastname@example.org