All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
AppStream ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto Unit Readings ? Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) ? Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
smartsheet Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp (ServiceNow) ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Legacy (AUS64) Operational
90 days ago
100.0 % uptime
Today
Salesforce University (AUS58) Operational
90 days ago
99.85 % uptime
Today
Salesforce Health (AUS66) Operational
90 days ago
100.0 % uptime
Today
EZProxy Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
REDCap Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Incident - Reduced performance (degraded performance): OneNet Wi-Fi
Resolved - This incident has been resolved.
Mar 21, 09:31 AEDT
Update - Today, Mon 17 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi.
The Wi-Fi network has reached a level of stability, following hardware and configuration improvements.

The Wi-Fi network continues to be monitored closely.

We will share the next update daily, or when key outcomes are identified.
Mar 17, 15:58 AEDT
Monitoring - Today, Fri 14 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi.
The Wi-Fi network has reached a level of stability, following hardware and configuration improvements.

The Wi-Fi network continues to be monitored closely.

We will share the next update on Mon 17 March, or when key outcomes are identified.
Mar 14, 15:07 AEDT
Update - Today, Thu 13 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi.
Upon vendor advice, further optimisation of the Wi-Fi network has been completed today, this remains under close monitoring.

Although intermittent Wi-Fi degradation was experienced earlier this week, monitoring has confirmed upgrades completed on the weekend introduced improved self-healing capability for the Wi-Fi network.

We will share an update daily, or when key outcomes are identified.
Mar 13, 15:56 AEDT
Update - We recognise that at times you may experience a Wi-Fi degradation, often limited to 5-10mins.
Macquarie University IT teams continue to investigate the degraded Wi-Fi performance, with support from vendors.
We will share an update daily, or when key outcomes are identified.
Mar 12, 14:44 AEDT
Investigating - OneNet Wi-Fi is currently experiencing reduced performance.

We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number: INC0185232
Services Affected: OneNet Wi-Fi
Impact: Staff/Students/public

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Mar 11, 11:53 AEDT
Incident - Service Degraded, Intermittent Access: OneNet Wi-Fi, OneNet Fixed Internet
Resolved - This incident has been resolved.
Mar 21, 09:31 AEDT
Identified - Mitigation actions have been taken to stabilise the OneNet Wired issue.
Corrective actions for OneNet Wi-Fi will be applied Mon evening.
Mar 7, 16:05 AEDT
Investigating - OneNet Wi-Fi, OneNet Fixed Internet is currently experiencing intermittent access / degradation

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: Pending
Services Affected: OneNet Wi-Fi, OneNet Fixed Internet
Impact: Staff/Students/public

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email onehelp@mq.edu.au
Mar 6, 16:15 AEDT
Incident - Intermittent Service/Service Degradation: Aruba VPN, OneNet Wi-Fi
Resolved - This incident has been resolved.
Mar 21, 09:31 AEDT
Monitoring - A network upgrade was completed last night to address one component of this issue.
Further investigation is underway with INC0185232 to address further Wi-Fi instability.
Mar 11, 11:50 AEDT
Identified - Aruba VPN and OneNet Wi-Fi is currently experiencing Intermittent Service/Service Degradation.

We have identified the cause and have a plan to implement corrective actions to resolve.
We apologise for any inconvenience caused.

OneHelp Reference Number: INC0183280 (Aruba VPN)
Services Affected: Aruba VPN and Wi-Fi
Impact: Staff/Students/public

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email onehelp@mq.edu.au
Mar 4, 14:18 AEDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

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