ask.mq.edu.au and tracker.mq.edu.au unavailable

Incident Report for Macquarie University IT

Resolved

This incident has been resolved.

Posted May 22, 2020 - 14:10 AEST

Update

Access to ask.mq.edu.au and tracker.mq.edu.au is fully restored and all services are operational.

OneHelp Reference Number: INC0104291
Services Affected: ask.mq.edu.au , tracker.mq.edu.au
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Posted May 22, 2020 - 14:09 AEST

Update

ask.mq.edu.au and tracker.mq.edu.au are currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0104291
Services Affected: ask.mq.edu.au , tracker.mq.edu.au
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Posted May 22, 2020 - 12:08 AEST

Investigating

ask.mq.edu.au and tracker.mq.edu.au is currently unavailable.

We have been notified that ask.mq.edu.au and tracker.mq.edu.au will be unavailable for the next 30 minutes for urgent maintenance.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0104291
Services Affected: ask.mq.edu.au , tracker.mq.edu.au
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Posted May 22, 2020 - 11:26 AEST