Truth intermittent access
Identified - Truth access has been temporarily restored.

Truth team have identified the root cause of the problem and working with third party vendor to resolve.

We apologise for any inconvenience caused.

OneHelp Reference Number: INC0029160
Services Affected: Truth
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 20, 14:07 AEST
Investigating - Truth is currently experiencing intermittent access.

We are liaising with the vendor to investigate this issue and apologise for any inconvenience caused.

OneHelp Reference Number: INC0029160
Services Affected: Truth
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 20, 11:27 AEST

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
iLab ? Operational
Turnitin Operational
Unit Guides ? Operational
Staff systems and services (click to expand) Degraded Performance
BoardPad ? Operational
Finance 1 Operational
Office 365 (staff) ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Degraded Performance
Ask.mq ? Operational
Eduroam ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2016

No incidents reported today.

Sep 28, 2016

No incidents reported.

Sep 27, 2016

No incidents reported.

Sep 26, 2016
iLab unavailable
Resolved - Resolved - Observation period complete.
Vcenter and Recomposer restarted no System warnings were seen after restart..
Sep 26, 14:19 AEST
Identified - Access to iLab is temporarily restored.

OneHelp Reference Number: INC0029258
Services Affected: iLab
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 21, 12:08 AEST
Investigating - iLab is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0029258
Services Affected: iLab
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 21, 11:20 AEST
Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016
Emergency network maintenance 6.30pm-7.30pm Thursday 22 September
Resolved - The scheduled maintenance has been completed successfully.
Sep 22, 19:18 AEST
Identified - Emergency network maintenance is taking place this evening, Thursday 22 September from 6.30pm to 7.30pm. Emergency work is being undertaken to fix an urgent issue with our core network, as a result the following systems and services are impacted:

On and off campus access to applications:
- 6.30pm to 7.30pm – The data centre will be unavailable for up to 30 minutes, all university applications within the data centre will experience an outage.

Telephones and off campus access to emails are unaffected.

Apologies for any inconvenience this may cause and we appreciate your cooperation.

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2016 .
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 22, 19:00 AEST
Emergency network maintenance 6-6.30pm Thursday 22 September
Completed - The scheduled maintenance has been completed.
Sep 22, 18:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:01 AEST
Scheduled - Emergency network maintenance is taking place this evening, Thursday 22 September from 6pm to 6.30pm. Emergency work is being undertaken to fix an urgent issue with our core network, as a result the following systems and services are impacted:

On and off campus access to applications:
- 6pm to 6.30pm – The data centre will be unavailable for up to 30 minutes, all university applications within the data centre will experience an outage.

Telephones and off campus access to emails are unaffected.

Apologies for any inconvenience this may cause and we appreciate your cooperation.

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2016 .
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 22, 16:08 AEST
Echo360 unavailable
Resolved - This incident has been resolved.
Sep 22, 15:27 AEST
Monitoring - Access to Echo360 is fully restored.

We are continuing to monitor the system to ensure all services are fully restored.

OneHelp Reference Number: INC0029328
Services Affected: Echo360
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 21, 22:43 AEST
Investigating - Echo360 is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0029328
Services Affected: Echo360
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 21, 22:05 AEST
Sep 19, 2016

No incidents reported.

Sep 18, 2016
System and Network Maintenance 4am - 1.30pm Sunday 18 September 2016
Completed - The scheduled maintenance has been completed.
Sep 18, 13:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 AEST
Scheduled - Scheduled system and network maintenance is taking place on Sunday 18 September from 4am to 1.30pm. Work is being undertaken to continue infrastructure and network upgrades, as a result the following systems and services are impacted:

On and off campus access to applications:
- 4am to 12pm – All university applications will experience up to 5 intermittent outages that will last up to 10 minutes each.
Telephones and off campus access to emails are unaffected.

OneNet and telephones:

OneNet WiFi, wired network and telephones will be unavailable in the following buildings:
- 7am to 8.30am - 12 Second Way (C5A)
- 9.30am - 11am - 3 Innovation Road (EMC)
- 12pm to 1.30pm - 4 Research Park Drive (BD)

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2016 .
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 9, 09:07 AEST
Sep 17, 2016

No incidents reported.

Sep 16, 2016
Library Ezyproxy partial outage
Resolved - Access to Library Ezyproxy is fully restored and all services are operational.

OneHelp Reference Number: INC0028923
Services Affected: Library EzyProxy
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 16, 17:16 AEST
Investigating - Library Ezyproxy is currently experiencing authentication issues.

Students and staff are unable to login to Ezyproxy to read articles.
We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0028923
Services Affected: Library Ezyproxy
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 16, 16:49 AEST
Sep 15, 2016

No incidents reported.

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