Investigating - We are currently experiencing delays when sending email to and receiving email from a non-Macquarie University email address. This is due to a global issue impacting our service provider.

This impacts all University staff, MUH and HDR student email addresses.

Documents scanned from iPrint will also be impacted however staff can send to a personal email address.

It is important to note that emails are queued and will be sent and received when the issue is resolved.

Emails sent between Macquarie University email addresses are not affected.

Our vendors are investigating and we apologise for any inconvenience caused.

OneHelp Reference Number: INC0095172
Services Affected: Office365 / MimeCast
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 19, 15:44 AEDT

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
iLab ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
lynda.com ? Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Partial Outage
90 days ago
100.0 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Partial Outage
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) ? Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 20, 2019

No incidents reported today.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
Completed - The scheduled maintenance has been completed.
Nov 9, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:35 AEDT
Scheduled - HRIS, HR Online and Discoverer will be unavailable from 5pm Wednesday 6 November to 8am Friday 8 November 2019.

During this time, we will be making some changes that will remove risks of old and unsupported hardware.

Please plan any tasks that require use of these systems for outside this period. We apologise for the inconvenience.

Stay informed
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Nov 7, 09:31 AEDT
Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:30 AEDT
Scheduled - Basware Invoices system will undergo a planned update from 5.30pm Thursday 7 November to 7am Friday 8 November.

During this time, the Basware Invoices system (Invoices.mq.edu.au) will be unavailable.

We apologise for any inconvenience caused.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Nov 6, 15:47 AEDT
Nov 7, 2019
Completed - The scheduled maintenance has been completed.
Nov 7, 08:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:01 AEDT
Scheduled - HRIS, HR Online and Discoverer will be unavailable from 5pm Wednesday 6 November to 8am Friday 8 November 2019.

During this time, we will be making some changes that will remove risks of old and unsupported hardware.

Please plan any tasks that require use of these systems for outside this period. We apologise for the inconvenience.

Stay informed
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Nov 5, 13:47 AEDT
Nov 6, 2019

No incidents reported.