Macquarie University IT Status

All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.

Student systems and services (click to expand) Operational

90 days ago

100.0 % uptime

Today

CourseFinder Operational

Echo 360 Operational

eStudent Operational

Gmail (students) Operational

Handbook Operational

iLab Operational

Turnitin Operational

Unit Guides Operational

eApplications Operational

iParticipate (PACE) Operational

lynda.com Operational

Annual Progress Report Operational

90 days ago

100.0 % uptime

Today

Staff systems and services (click to expand) Operational

BoardPad Operational

FMIS (Finance One) Operational

Office 365 Operational

OneNet Anywhere (VPN) Operational

iShare Operational

iTeach Operational

Datamart Operational

HR Online Operational

Wiki Operational

Truth Operational

eAcademic Operational

AMIS (Student One) Operational

Tracker Operational

Network/Shared Drive Operational

CloudStor Operational

Research Hub (click to expand) Operational

90 days ago

100.0 % uptime

Today

Pure Research Management System (RMS) Operational

Research Reporting Operational

Animal Ethics, Biosafety Management and Human Ethics Management System Operational

Research Animal Management System Operational

Contracts & Legal Operational

Research Partnerships Operational

90 days ago

100.0 % uptime

Today

Faculty Systems (click to expand) Operational

Faculty of Science and Engineering - Teaching Systems Operational

Faculty of Science and Engineering - Staff Services Operational

Ask.mq Operational

Google Apps Operational

iLearn Operational

iPrint Operational

MQ Websites Operational

OneHelp Operational

OneNet WiFi Operational

OneNet Wired Operational

Eduroam Operational

OneID Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

OneHelp upgrade - Saturday 13 October to Sunday 14 October

Completed - The scheduled maintenance has been completed.
Oct 14, 09:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 AEDT

Scheduled - OneHelp will undergo an upgrade between 9pm Saturday 13 October to 9am Sunday 14 October. As a result, https://onehelp.mq.edu.au/ will be unavailable to all users during this time.

Additional information:
Users will be directed to the Macquarie University IT Status page > https://itstatus.mq.edu.au

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Oct 12, 09:00 AEDT

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

HR Online, HRIS and Discoverer reporting unavailable - Wednesday 10 October from 1pm - 4pm

Completed - The scheduled maintenance has been completed.
Oct 10, 16:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:00 AEDT

Scheduled - HROnline, HRIS and Discoverer reporting will be migrating to the University’s cloudMQ environment between 1pm - 4pm on Wednesday 10 October.

· During this time HROnline, HRIS and Discoverer reporting will be unavailable.
· Following the migration please continue to use these systems as you normally would.

This migration is part of a program of works to establish secure, reliable and scalable compute resources to benefit the whole Macquarie University community.

If you have any questions or encounter any issues, please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 8, 16:01 AEDT

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018

Issue with Echo360 recording

Resolved - This incident has been resolved.
Oct 3, 15:26 AEST

Monitoring - This issue has now been resolved and we will continue to monitor scheduled recordings.

Unfortunately this means that the Echo system has missed most recordings scheduled for 8am and 9am this morning.

We will be contacting these units directly to arrange an alternative.

Please contact ilearn.help@mq.edu.au if you notice any further issues or would like to ask about a particular recording.
Oct 3, 11:38 AEST

Investigating - There is currently an issue with Echo360 lecture recordings where scheduled recordings are not being captured.

Recordings previous to this issue can still be accessed as normal.

We are working with Echo to resolve this issue as quickly as possible.

Services Affected: Echo360
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 3, 09:44 AEST

Oct 2, 2018

No incidents reported.