Macquarie University IT Status

All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational

CourseFinder Operational

Echo 360 Operational

eStudent Operational

Gmail (students) Operational

Handbook Operational

iLab Operational

Turnitin Operational

Unit Guides Operational

eApplications Operational

iParticipate (PACE) Operational

Staff systems and services (click to expand) Operational

BoardPad Operational

FMIS (Finance One) Operational

Office 365 Operational

OneNet Anywhere (VPN) Operational

iShare Operational

iTeach Operational

Datamart Operational

HR Online Operational

Wiki Operational

Truth Operational

eAcademic Operational

AMIS (Student One) Operational

Tracker Operational

Faculty Systems (click to expand) Operational

Faculty of Science and Engineering - Teaching Systems Operational

Faculty of Science and Engineering - Staff Services Operational

Ask.mq Operational

Google Apps Operational

iLearn Operational

iPrint Operational

MQ Websites Operational

OneHelp Operational

OneNet WiFi Operational

OneNet Wired Operational

Eduroam Operational

OneID Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

iParticipate and Sonia upgrade Friday 28 July 12pm – 6pm Jul 28, 12:00-18:00 AEST

A routine update is required for Macquarie University's iParticipate and Sonia (PACE) applications on Friday 28 July from 12pm to 6pm.

As a result, access to iParticipate and Sonia (PACE) applications will be unavailable during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Manage notifications by clicking 'manage your subscription' in your email notification, or reply 'manage' to SMS notifications
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Jul 24, 10:40 AEST

Past Incidents

Jul 25, 2017

No incidents reported today.

Jul 24, 2017

Issue reported impacting multiple Services

Resolved - Access to all the impacted services is fully restored and all services are operational.

We apologise for any inconvenience caused.

OneHelp Reference Number: INC0046794
Services Affected: Multiple core services
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 24, 14:10 AEST

Update - The following services have been restored:

- Switchboard
- HROnline
- AMIS
- FinanceOne
- Storage
- ShareDrive access
- Truth
- Web Room booking
- Handbook
- Lachesis
- Library Intranet
- iPrint

We are still investigating an issue with the OneID password change portal. We apologise for any inconvenience caused.

OneHelp Reference Number: INC0046794
Services Affected: Multiple core services
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 24, 11:14 AEST

Update - The following services are impacted:

- Switchboard
- HROnline
- Passwordchange
- AMIS
- FinanceOne
- Storage
- ShareDrive access
- Truth
- Web Room booking
- Handbook
- Lachesis
- Library Intranet
- iPrint

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0046794
Services Affected: Multiple core services
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 24, 09:51 AEST

Investigating - We are currently investigating an issue impacting multiple core services. We are investigating as the highest priority.

OneHelp Reference Number: INC0046794
Services Affected: Multiple core services
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 24, 09:20 AEST

Jul 23, 2017

System maintenance window 6am-2pm Sunday 23 July 2017

Completed - The scheduled maintenance has been completed.
Jul 23, 14:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 AEST

Scheduled - Scheduled IT maintenance is taking place on Sunday 23 July 2017 to carry out routine Data Centre and Network maintenance.

As a result the following systems and services may be be impacted by intermittent outages that will last between 20 to 30 seconds:

- Australian Access Federation
- Echo 360
- eRecruitment
- iTeach
- iShare
- iParticipate
- Novell Netware
- Research Databases (Collections of multidisciplinary research databases delivered by the Library)
- Storage
- Turnitin
- Units
- Unit Readings
- WebCentral

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2017.
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Manage notifications by clicking 'manage your subscription' below, or reply 'manage' to SMS notifications.
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 14, 15:54 AEST

AMIS and eStudent maintenance window Sunday 23 July 9am – 12pm

Completed - The scheduled maintenance has been completed.
Jul 23, 12:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 AEST

Scheduled - A routine update is required for Macquarie University's Academic Management Information System (AMIS) on Sunday 23 July from 9am to 12pm.

As a result, access to AMIS - eStudent, eApplications and eAcademic may be unavailable intermittently for up to 30 seconds during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Manage notifications by clicking 'manage your subscription' in your email notification, or reply 'manage' to SMS notifications
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 19, 10:38 AEST

Jul 22, 2017

WIKI unavailable

Resolved - Access to WIKI is fully restored.

OneHelp Reference Number: INC0046747
Services Affected: WIKI
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 22, 16:10 AEST

Investigating - WIKI is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0046747
Services Affected: WIKI
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 22, 14:57 AEST

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

iLearn maintenance - 11pm Friday 14 July - 3am Saturday 15 July

Completed - The scheduled maintenance has been completed.
Jul 15, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:00 AEST

Scheduled - Scheduled iLearn maintenance is taking place from 11pm Friday 14 July - 3am Saturday 15 July. Work is being undertaken to carry out routine maintenance, as a result access to iLearn will be intermittent during this time.

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2017 .
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 3, 09:59 AEST

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

Unable to authenticate to WIKI

Resolved - Access to WIKI is fully restored.

OneHelp Reference Number: INC0046169
Services Affected: WIKI
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 11, 19:47 AEST

Investigating - There is currently an issue preventing users from logging into WIKI.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0046169
Services Affected: WIKI
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 11, 19:31 AEST

About This Site

Subscribe to Incident