All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
lynda.com   ? Operational
Annual Progress Report   Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Network/Shared Drive   Operational
CloudStor   ? Operational
Survivor   ? Operational
TEDS Student Evaluation   ? Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS)   ? Operational
Research Reporting   Operational
Animal Ethics, Biosafety Management and Human Ethics Management System   Operational
Research Animal Management System   Operational
Contracts & Legal   Operational
Research Partnerships   Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Webforms   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 22, 2018

No incidents reported today.

Nov 21, 2018

No incidents reported.

Nov 20, 2018

No incidents reported.

Nov 19, 2018

No incidents reported.

Nov 18, 2018
Completed - The scheduled maintenance has been completed.
Nov 18, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 AEDT
Scheduled - Scheduled IT maintenance is taking place on Sunday 18 November 2018 from 7am to 9am.

As a result, network access at 4 Eastern Road (E4A) and 6 Eastern Road (E4B) will be affected. Users may experience intermittent outages to one or all of the below shared, student and staff systems/services:

Shared systems and services
- Ask.mq
- Google Apps
- iLearn
- iPrint
- MQ Websites
- OneHelp
- OneNet WiFi
- OneNet Wired
- Eduroam
- OneID
- Webforms

Student systems and services
- CourseFinder
- Echo 360
- eStudent
- Gmail (students)
- Handbook
- iLab
- Turnitin
- Unit Guides
- eApplications
- iParticipate (PACE)
- lynda.com

Staff systems and services
- BoardPad
- FMIS (Finance One)
- Office 365
- OneNet Anywhere (VPN)
- iShare
- iTeach
- Datamart
- HR Online
- Wiki
- Truth
- eAcademic
- AMIS (Student One)
- Tracker
- Network Drive
- CloudStor
- Survivor
- TEDS Student Evaluation
- Research Hub
- Faculty of Science and Engineering - Teaching Systems
- Faculty of Science and Engineering - Staff Services

Additional information:
- Telephony users at 4 Eastern Road (E4A) and 6 Eastern Road (E4B) may experience intermittent outages during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Nov 13, 15:30 AEDT
Nov 17, 2018
Resolved - This incident has been resolved.
Nov 17, 12:08 AEDT
Update - Access to OneHelp is fully restored.

Thank you for your patience during this service disruption.

Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Nov 17, 12:07 AEDT
Investigating - We are currently experiencing login issues on OneHelp.

IT and our vendor are working closely to resolve this issue.

We apologise for any inconvenience caused and appreciate your patience and understanding while services are being restored.

Impact: Staff and Student

For more information or if you have any urgent issues, please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Nov 17, 11:53 AEDT
Completed - The scheduled maintenance has been completed.
Nov 17, 02:08 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:08 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 00:07 AEDT
Scheduled - IT system maintenance window for Student Management System (AMIS) this Friday 16 November from 5:00 pm has been extended to Saturday 17 November 2:00am.

As a result, the following services will be unavailable to all users during this time:
- AMIS (Student One)
- eStudent
- eApplication
- eAcademic

We apologise for any inconvenience and thank you for your patience.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au- Manage notifications by clicking 'manage your subscription' in your email notification or reply 'manage' to SMS notifications
- Follow @mqu_it on Twitter for breaking alerts and status updates

If you have any questions, please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Nov 17, 00:07 AEDT
Nov 16, 2018
Completed - The scheduled maintenance has been completed.
Nov 16, 22:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:00 AEDT
Scheduled - IT system maintenance is taking place on the Student Management System (AMIS) this Friday 16 November from 5:00pm to 10:30pm. As a result, the following services will be unavailable to all users during this time:
- AMIS (Student One)
- eStudent
- eApplication
- eAcademic

We apologise for any inconvenience and thank you for your patience.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au- Manage notifications by clicking 'manage your subscription' in your email notification or reply 'manage' to SMS notifications
- Follow @mqu_it on Twitter for breaking alerts and status updates

If you have any questions, please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Nov 15, 09:31 AEDT
Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
Resolved - All major services have now been restored.

If you experience an issue with any system/service/application please call the Service Desk on (02) 9850 4357 or log a OneHelp ticket via help.mq.edu.au.

Thank you for your understanding and patience whilst services were being restored during this period.
Nov 12, 17:38 AEDT
Update - We are continuing to investigate this issue.
Nov 8, 09:46 AEDT
Update - The majority of the key priority systems have now been restored. We are continuing to work through the remaining systems to achieve a complete recovery.

Further communication will be sent if we experience issues that prevent the complete restoration or if there is a significant change to this schedule.

OneHelp Reference Number: INC0073726
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 7, 16:57 AEDT
Update - We are continuing to investigate this issue.
Nov 6, 17:14 AEDT
Update - 4pm Update: IT is still working with our vendor to restore impacted services. Some services that have been affected have been restored and are now fully operational.

The following services were impacted but are now operational:
- Truth
- LDAP (OneID authentication)
- Ezyproxy/Multisearch (Simsrad)
- Citrix login to apps
- HROnline / HRIS
- iTeach
- UnitGuides
- iParticipate (Sonia)
- Certificate Authority
- Wiki
- Tracker
- ask.mq.edu.au
- CourseFinder
- Datamart
- Qualtrics
- OneHelp 
- Handbook
- Star
- OneID
- MGSM booking system - OPERA
- MGSM SugarCRM
- Library resource booking system
- Staff Directory
- Front desk
- Q flow
- Cumulus
- StudyLink
- AMIS
- FMIS
- Front Desk

The following are our key priority systems to restore:

- CareerHub
- Sophos
- Advancement CRM
- Mint
- Redbox
- EXPERTise

IT will continue to work on restoring all other impacted systems after we have restored and stabilized all key priority systems.

Thank you for your patience and understanding while services are being restored.

OneHelp Reference Number: INC0073726
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 6, 16:03 AEDT
Update - 11:30am Update: IT is still working with our vendor to restore impacted services. Some services that have been affected have been restored and are now fully operational.

The following services have not been affected:
- eStudent
- iLearn
- Echo360
- iLab
- Office365

The following services were impacted but are now operational:
- HROnline
- Wiki
- Qualtrics
- SugarCRM
- AskMQ
- Tracker
- PURE
- RAMS
- iPrint
- Multisearch
- eStudent
- Staff Portal
- Student Portal
- Handbook
- iTeach
- CourseFinder
- Truth
- HRIS
- Staff Directory
- StudyLink
- Unit Guides
- AMIS
- FMIS

The following services are experiencing issues impacting both Staff and Students and you may not be able to login or access these:

- CareerHub
- Student Spaces booking system
- iParticipate (Sonia)
- Datamart
- Survivor
- Webforms
- MGSM Booking System - OPERA

We apologise for any inconvenience caused and appreciate your patience and understanding while services are being restored.

OneHelp Reference Number: INC0073726
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 6, 11:31 AEDT
Update - 9am: IT is still working with our vendor to restore impacted services. Some services that have been affected have been restored and are now fully operational.

The following services have not been affected:
- eStudent
- iLearn
- Echo360
- iLab
- Office365

The following services were impacted but are now operational:
- iPrint
- Multisearch
- eStudent
- Staff Portal
- Truth
- HRIS
- StudyLink
- RAMS
- CourseFinder
- Unit Guides
- AMIS
- FMIS

The following services are experiencing issues impacting both Staff and Students and you may not be able to login or access these:
- HROnline
- AskMQ
- Tracker
- Wiki
- CareerHub
- Qualtrics
- MGSM Booking System - OPERA
- SugarCRM
- Student Spaces booking system
- iParticipate (Sonia)
- Handbook
- Datamart

If you use the following services you will need to follow the corresponding workaround:
- PURE – A page requesting you to enter OneID will appear, you will need to re-enter your OneID and password to gain access.
- Student portal - intermittent access with minor performance issues.
- iExam - general exam timetable is available with minor performance issues.
- iTeach - intermittent and slow

We apologise for any inconvenience caused and appreciate your patience and understanding while services are being restored.

OneHelp Reference Number: INC0073726
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 6, 09:04 AEDT
Update - 3.30pm update: IT is still working with our vendor to restore impacted services. Some services that have been affected have been restored and are now fully operational.

The following services have not been affected:
- eStudent
- iLearn
- Echo360
- iLab
- Office365

The following services are experiencing issues impacting both Staff and Students and you may not be able to login or access these:
- HROnline
- iTeach
- AskMQ
- Tracker
- StudyLink
- Wiki
- CareerHub
- CourseFinder
- Qualtrics
- Unit Guides
- MGSM Booking System - OPERA
- SugarCRM
- RAMS
- Student Spaces booking system

If you use the following services you will need to follow the corresponding workaround:
- PURE – A page requesting you to enter OneID will appear, you will need to re-enter your OneID and password to gain access.
- Student portal - intermittent access with minor performance issues.
- iExam - general exam timetable is available with minor performance issues.
- AMIS - now accessible via Citrix however functions requiring the "Submit" button may be unavailable.
- Finance One - now accessible via Citrix.
- MultiSearch - requests for Automated Retrival Collection are unavailable. Please contact the Library information desk for assistance.

The following services were impacted but are now operational:
- iPrint
- Multisearch
- eStudent
- Staff Portal
- Truth
- HRIS
- AD

We apologise for any inconvenience caused and appreciate your patience and understanding while services are being restored.

OneHelp Reference Number: INC0073726
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 5, 15:15 AEDT
Update - 8pm update: IT is still working with our vendor to restore impacted services.

The following services have been restored since last update:
Echo360
OpenVPN/OrbinVPN

The following services are still experiencing issues impacting both Staff and Students:

Multisearch (Library Database, simsrad)
eStudent - Intermittent access
iPrint (Unable to login)
OneHelp (Website redirection issue, please use direct link https://mq.service-now.com/onehelp)
Citrix and all systems that require access via Citrix (AMIS, FMIS, AD, SCCM, JAMF)
CourseFinder
Unitguides
Datamart
Wiki
HROnline and HRIS
iTeach
Truth
Career Hub
Qualtrics
iParticipate (Sonia)
OneID authentication also affected access to the following systems:
PURE
Ask.MQ
RAMS
Staff Portal
Student Portal
StudyLink
Tracker

We apolgoise for any inconvenience caused and appreciate your patience and understanding while services are being restored.

OneHelp Reference Number: INC0073726
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 4, 19:58 AEDT
Update - 12pm update: IT is still working with our vendor to restore impacted services.

The following services are still experiencing issues impacting both Staff and Students:

Multisearch (Library Database, simsrad)
eStudent (Unable to log in)
iPrint (Unable to login)
OneHelp (Website redirection issue, please use direct link https://mq.service-now.com/onehelp)
Citrix and all systems that require access via Citrix (AMIS, FMIS, AD, SCCM, JAMF)
CourseFinder
Unitguides
Datamart
Echo360
Wiki
HROnline
iTeach
Truth
Career Hub
Qualtrics
iParticipate (Sonia)
OrbitVPN
OneID authentication also affected access to the following systems:
PURE
Ask.MQ
RAMS
Staff Portal
Student Portal
StudyLink
Tracker

We apolgoise for any inconvenience caused and appreciate your patience and understanding while services are being restored.

Next update will be provided at 4pm unless more services are restored or issue is resolved.

OneHelp Reference Number: INC0073726
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 4, 12:03 AEDT
Update - 10am update: IT is still working with IBM to restore impacted services.

The following services have been restored:
iLab
OneNet VPN

The following services are still experiencing issues impacting both Staff and Students:

Multisearch (Library Database, simsrad)
eStudent (Unable to log in)
iPrint (Unable to login)
OneHelp (Website redirection issue, please use direct link https://mq.service-now.com/onehelp)
Citrix and all systems that require access via Citrix (AMIS, FMIS, AD, SCCM, JAMF)
CourseFinder
Unitguides
Datamart
Echo360
Wiki
HROnline
iTeach
Truth
Career Hub
Qualtrics
iParticipate (Sonia)
OrbitVPN
OneID authentication also affected access to the following systems:
PURE
Ask.MQ
RAMS
Staff Portal
Student Portal
StudyLink
Tracker

We apolgoise for any inconvenience caused and appreciate your patience and understanding while services are being restored.

OneHelp Reference Number: INC0073726
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 4, 10:03 AEDT
Update - 6pm update: IT is still working with IBM to restore impacted services. The following services are still experiencing issues impacting both Staff and Students:

Citrix and all systems that require access via Citrix (AMIS, FMIS, AD, SCCM, JAMF)
eStudent (Unable to log in)
OneHelp (Website redirection issue, please use direct link https://mq.service-now.com/onehelp)
CourseFinder
Datamart
Echo360
Wiki
HROnline
iTeach
iPrint
Truth
iLab
OneNet VPN
OneID authentication also affected access to the following systems: (PURE, Ask.MQ, RAMS, Staff Portal, Student Portal, StudyLink, Library Databases, Tracker)

Thank you again for your patience and understanding while services are being restored.

OneHelp Reference Number: INC0073726
Services Affected: CourseFinder, Datamart, Echo360, Wiki, eStudent, HRonline, iTeach, iPrint, AMIS, FMIS, Active Directory, Truth, EzyProxy, OneNet VPN, help.mq.edu.au, Pure, ask.mq.edu.au, RAMS, staff portal, student portal, StudyLink, Tracker
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 3, 18:08 AEDT
Update - 5pm update: IBM confirmed that MQ servers and services are affected by their data center outage.

The following systems are currently unavailable:

CourseFinder
Datamart
Echo360
Wiki
eStudent
HROnline
iTeach
iPrint
AMIS
Active Directory
Truth
iLab
EzyProxy (Staff and student are unable to authenticate to Library online databases)
OneID authentication also affected access to the following systems:
PURE
Ask.MQ
RAMS
student portal
staff portals
StudyLink

We will provide an update once we received further information.

OneHelp Reference Number: INC0073726
Services Affected: CourseFinder, Datamart, Echo360, Wiki, eStudent, HRonline, iTeach, iPrint, AMIS, Active Directory, Truth, EzyProxy, OneID authentication
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 3, 17:04 AEDT
Update - The following systems are currently unavailable:

CourseFinder
Datamart
Echo360
Wiki
eStudent
HROnline
iTeach
iPrint
AMIS
Active Directory
Truth
iLab
EzyProxy (Staff and student are unable to authenticate to Library online databases)

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0073726
Services Affected: CourseFinder, Datamart, Echo360, Wiki, eStudent, HRonline, iTeach, iPrint, AMIS, Active Directory, Truth, EzyProxy
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 3, 16:01 AEDT
Update - 2pm update: The following systems are currently unavailable:

CourseFinder
Datamart
Echo360
Wiki
eStudent
HROnline
iTeach
iPrint
AMIS
Active Directory
Truth
iLab
EzyProxy (Staff and student are unable to authenticate to Library online databases)
OneID authentication also affected access to the following systems:
PURE
Ask.MQ
RAMS
student portal
staff portals
StudyLink

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0073726
Services Affected: CourseFinder, Datamart, Echo360, Wiki, eStudent, HRonline, iTeach, iPrint, AMIS, Active Directory, Truth, EzyProxy, OneID authentication
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 3, 13:56 AEDT
Investigating - The following systems are currently unavailable:

CourseFinder
Datamart
Echo360
Wiki
eStudent
HROnline
iTeach
iPrint
AMIS
Active Directory
Truth
iLab
EzyProxy (Staff and student are unable to authenticate to Library online databases)

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0073726
Services Affected: CourseFinder, Datamart, Echo360, Wiki, eStudent, HRonline, iTeach, iPrint, AMIS, Active Directory, Truth, EzyProxy
Impact: Staff /Student/Public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 3, 11:11 AEDT
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.