Incident - Service Unavailable / Service Outage: Pure RMS
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 2026 - 18:08 AEDT
Investigating - Pure RMS is currently Unavailable.
 
We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number: INC0200426
Services Affected: Pure RMS
Impact: Staff/Students/public


For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Mar 19, 2026 - 12:57 AEDT

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder Operational
Echo 360 Operational
eStudent Operational
Gmail (students) Operational
Handbook Operational
AppStream Operational
Turnitin Operational
Unit Guides Operational
eApplications Operational
iParticipate (PACE) Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto Unit Readings Operational
90 days ago
100.0 % uptime
Today
ProLearn Operational
90 days ago
100.0 % uptime
Today
Xetta Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
99.99 % uptime
Today
FMIS (Finance One) Operational
Office 365 Operational
OneNet Anywhere (VPN) Operational
iShare Operational
iTeach Operational
Datamart Operational
HR Online Operational
Wiki Operational
Truth Operational
eAcademic Operational
AMIS (Student One) Operational
Network/Shared Drive Operational
Survivor Operational
TEDS Student Evaluation Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) Operational
90 days ago
100.0 % uptime
Today
Calumo Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
smartsheet Operational
90 days ago
100.0 % uptime
Today
GlobalProtect Datacenter VPN Operational
90 days ago
99.93 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
90 days ago
100.0 % uptime
Today
Contracts & Legal Operational
90 days ago
100.0 % uptime
Today
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal Operational
90 days ago
100.0 % uptime
Today
Google Apps Operational
iLearn Operational
iPrint Operational
MQ Websites Operational
OneHelp (ServiceNow) Operational
OneNet WiFi Operational
OneNet Wired Operational
Eduroam Operational
OneID Operational
Webforms Operational
Telephony Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere Operational
90 days ago
100.0 % uptime
Today
Salesforce Legacy (AUS64) Operational
90 days ago
98.44 % uptime
Today
Salesforce University (AUS58) Operational
90 days ago
98.41 % uptime
Today
Salesforce Health (AUS66) Operational
90 days ago
98.41 % uptime
Today
EZProxy Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
REDCap Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 22, 2026

No incidents reported today.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

Unresolved incident: Incident - Service Unavailable / Service Outage: Pure RMS.

Mar 18, 2026
Scheduled Maintenance - Service Unavailable: iLearn
Completed - The scheduled maintenance has been completed.
Mar 18, 04:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 AEDT
Scheduled - Scheduled iLearn maintenance is taking place on 18 Mar 2026 from 02:00 AEDT.

As a result, iLearn will be impacted for 15mins between 18 Mar 2026 from 02:00 AEDT and 18 Mar 2026 from 04:00 AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Mar 10, 15:03 AEDT
Scheduled Maintenance - Service Unavailable: ProLearn
Completed - The scheduled maintenance has been completed.
Mar 18, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:01 AEDT
Scheduled - Scheduled ProLearn maintenance is taking place on 18 Mar 2026 from 02:00 AEDT.

As a result, ProLearn will be impacted for 15mins from 18 Mar 2026 from 02:00 AEDT and 18 Mar 2026 from 04:00 AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Mar 10, 15:05 AEDT
Mar 17, 2026
Scheduled Maintenance - iTeach and Unit Guides
Completed - The scheduled maintenance has been completed.
Mar 17, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:30 AEDT
Scheduled - Scheduled maintenance is taking place on iTeach and Unit Guides on 17th March, 2026 from 8:30pm to 11:30pm.

As a result, iTeach and Unit Guides may be partially unavailable during this time and service may be degraded.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Mar 17, 16:55 AEDT
Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Scheduled Maintenance - Service Unavailable: iTeach
Completed - The scheduled maintenance has been completed.
Mar 10, 21:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 20:30 AEDT
Scheduled - Scheduled iTeach maintenance is taking place on 10 Mar 2026 from 20:30 AEDT.

As a result, iTeach will be impacted from 10 Mar 2026 from 20:30 AEDT until 10 Mar 2026 from 21:30 AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Mar 10, 14:58 AEDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

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