All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
lynda.com   ? Operational
Annual Progress Report   Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Network/Shared Drive   Operational
CloudStor   ? Operational
Survivor   ? Operational
TEDS Student Evaluation   ? Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS)   ? Operational
Research Reporting   Operational
Animal Ethics, Biosafety Management and Human Ethics Management System   Operational
Research Animal Management System   Operational
Contracts & Legal   Operational
Research Partnerships   Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Webforms   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AARNET Software Upgrade – Tuesday 18 December and Wednesday 19 December 2018 Dec 18, 23:00 - Dec 19, 05:00 AEDT
AARNet (Australia's Academic and Research Network), will be carrying out a software upgrade from 11pm Tuesday 18 December until 5am Wednesday 19 December.

This work will impact all internet connectivity for Macquarie University. Internet connectivity will resume as normal after maintenance work is complete.

As a result, users may experience one outage of 90 seconds to one or all of the below shared, student and staff systems/services:

Shared systems and services
- Ask.mq
- Google Apps
- iLearn
- iPrint
- MQ Websites
- OneHelp
- OneNet WiFi
- OneNet Wired
- Eduroam
- OneID
- Webforms

Student systems and services
- CourseFinder
- Echo 360
- eStudent
- Gmail (students)
- Handbook
- iLab
- Turnitin
- Unit Guides
- eApplications
- iParticipate (PACE)
- lynda.com
- Annual Progress Report

Staff systems and services
- BoardPad
- FMIS (Finance One)
- Office 365
- OneNet Anywhere (VPN)
- iShare
- iTeach
- Datamart
- HR Online
- Wiki
- Truth
- eAcademic
- AMIS (Student One)
- Tracker
- Network Drive
- CloudStor
- Research Hub
- Faculty of Science and Engineering - Teaching Systems
- Faculty of Science and Engineering - Staff Services

Additional information:
Telephony users will NOT be affected by this maintenance.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Dec 10, 13:03 AEDT
Past Incidents
Dec 15, 2018

No incidents reported today.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018
IT Maintenance Window - Sunday, 9 December 2018 from 6am to 8am
Completed - The scheduled maintenance has been completed.
Dec 9, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 06:00 AEDT
Scheduled - Scheduled IT maintenance is taking place on Sunday 9 December 2018 from 6am - 8am.

As a result, the following services will be experience intermittent outages during this time:
- OneNet WIFI
- OneNet Wired

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Dec 5, 11:14 AEDT
iLab unavailable
Resolved - This incident has been resolved.
Dec 9, 00:02 AEDT
Update - Access to iLab is restored.

OneHelp Reference Number: INC0075954
Services Affected: iLab
Impact: Staff and Student

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 8, 21:40 AEDT
Investigating - iLab is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0075954
Services Affected: iLab
Impact: Staff and students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 8, 20:47 AEDT
Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018
Survivor unavailable - Saturday 1 December from 7am - 11am
Completed - The scheduled maintenance has been completed.
Dec 1, 11:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:00 AEDT
Scheduled - The Survivor servers are migrating to the University’s cloudMQ environment between 7am - 11am on Saturday 1 December.

- During this time Survivor will be unavailable.
- Following the migration please continue to use Survivor as you normally would.

This migration is part of a program of works to establish secure, reliable and scalable compute resources to benefit the whole Macquarie University community.

If you have any questions or encounter any issues, please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Nov 29, 14:29 AEDT
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