Incident - Service Unavailable / Service Outage: Publish, Resource Booker
Update - We are continuing to investigate this issue.
Feb 03, 2026 - 17:08 AEDT
Investigating - Publish, Resource Booker is currently Unavailable.
 
We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number: INC0198430
Services Affected: Publish, Resource Booker
Impact: Staff


For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 03, 2026 - 12:48 AEDT

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder Operational
Echo 360 Operational
eStudent Operational
Gmail (students) Operational
Handbook Operational
AppStream Operational
Turnitin Operational
Unit Guides Operational
eApplications Operational
iParticipate (PACE) Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto Unit Readings Operational
90 days ago
100.0 % uptime
Today
ProLearn Operational
90 days ago
100.0 % uptime
Today
Xetta Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
99.99 % uptime
Today
FMIS (Finance One) Operational
Office 365 Operational
OneNet Anywhere (VPN) Operational
iShare Operational
iTeach Operational
Datamart Operational
HR Online Operational
Wiki Operational
Truth Operational
eAcademic Operational
AMIS (Student One) Operational
Network/Shared Drive Operational
Survivor Operational
TEDS Student Evaluation Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) Operational
90 days ago
100.0 % uptime
Today
Calumo Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
smartsheet Operational
90 days ago
100.0 % uptime
Today
GlobalProtect Datacenter VPN Operational
90 days ago
99.93 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
90 days ago
100.0 % uptime
Today
Contracts & Legal Operational
90 days ago
100.0 % uptime
Today
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal Operational
90 days ago
100.0 % uptime
Today
Google Apps Operational
iLearn Operational
iPrint Operational
MQ Websites Operational
OneHelp (ServiceNow) Operational
OneNet WiFi Operational
OneNet Wired Operational
Eduroam Operational
OneID Operational
Webforms Operational
Telephony Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere Operational
90 days ago
100.0 % uptime
Today
Salesforce Legacy (AUS64) Partial Outage
90 days ago
99.72 % uptime
Today
Salesforce University (AUS58) Partial Outage
90 days ago
99.72 % uptime
Today
Salesforce Health (AUS66) Partial Outage
90 days ago
99.83 % uptime
Today
EZProxy Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
99.98 % uptime
Today
REDCap Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Service Unavailable: iLearn, ProLearn, Turnitin, iThenticate Feb 8, 2026 03:00-09:00 AEDT

Scheduled iLearn, ProLearn, Turnitin, iThenticate maintenance is taking place on 8 Feb 2026 from 03:00 AEDT.

As a result, these services will be impacted from 8 Feb 2026 from 03:00 AEDT until 8 Feb 2026 from 09:00 AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Feb 03, 2026 - 12:14 AEDT
Feb 4, 2026
Scheduled Maintenance - iTeach and Unit Guides
Completed - The scheduled maintenance has been completed.
Feb 4, 00:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:30 AEDT
Scheduled - Scheduled maintenance is taking place on iTeach and Unit Guides on 3rd February, 2026 from 8:30pm to 11:30pm.

As a result, iTeach and Unit Guides may be partially unavailable during this time and service may be degraded.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Feb 3, 16:25 AEDT
Feb 3, 2026
Incident - Service Unavailable / Service Outage: PA Global Protect VPN
Resolved - This incident has been resolved.
Feb 3, 12:05 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 15:02 AEDT
Investigating - PA Global Protect VPN may be Unavailable if you are accessing via dc-VPN.mq.edu.au.

If you are having difficulty connecting, please enter vpn.mq.edu.au in the portal field when connecting to the Global Protect VPN.
 
We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number: INC0198331
Services Affected: PA Global Protect VPN
Impact: Staff/Students/public


For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 30, 10:18 AEDT
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Jan 29, 2026
Scheduled Maintenance - Service Unavailable: Xetta Payment Gateway
Completed - Xetta Payment Gateway scheduled maintenance completed successfully.
Jan 29, 11:39 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 08:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 11:51 AEDT
Scheduled - Scheduled Xetta Payment Gateway maintenance is taking place on 29 Jan 2026 from 08:00 AEDT.

As a result, Xetta Payment Gateway will be impacted from 29 Jan 2026 from 08:00 AEDT until 14:00 AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 28, 11:47 AEDT
Jan 28, 2026

No incidents reported.

Jan 27, 2026
Scheduled Maintenance - iTeach and Unit Guides
Completed - The scheduled maintenance has been completed.
Jan 27, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 20:30 AEDT
Scheduled - Scheduled maintenance is taking place on iTeach and Unit Guides on 27th January, 2026 from 8:30pm to 11:30pm.

As a result, iTeach and Unit Guides may be partially unavailable during this time and service may be degraded.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 27, 12:01 AEDT
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Scheduled Maintenance - Service Unavailable: iLearn
Completed - The scheduled maintenance has been completed.
Jan 21, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 02:00 AEDT
Scheduled - Scheduled iLearn maintenance is taking place on 21/01/2026 at 02:00 AM.

As a result, iLearn will be impacted from 21/01/2026 at 02:00 AM until 04:00 AM.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 20, 13:26 AEDT
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