Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Macquarie University DNS Services
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 2026 - 18:00 AEDT
Scheduled - Scheduled maintenance is taking place on Macquarie University DNS services on 15 October 2026.
No service outage is expected during this maintenance.

To facilitate this maintenance, the University's mq.edu.au DNS service will be migrated from the existing on-premises infrastructure to AWS Route 53 between 6:00 PM and 10:00 PM AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 15, 2026 18:00-22:00 AEDT
Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Campus Wi‑Fi Access Point Upgrade Program
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 2026 - 00:00 AEST
Scheduled - Scheduled maintenance is taking place as part of the University wireless network refresh program.

As a result, users may experience short interruptions to Wi‑Fi connectivity in areas where wireless access points are being replaced.

Individual access points are expected to experience approximately five minutes of downtime while replacement works are completed. Work will be undertaken in stages to minimise impact to staff, students and visitors.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 16, 2026 00:00 - Dec 16, 2026 01:00 AEDT
Incident - Service Unavailable: Ascender Pay
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 07, 2026 - 16:56 AEST
Investigating - Ascender Pay is currently Unavailable.
 
We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number:
INC0210061
Services Affected: Ascender Pay
Impact: Staff


For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 07, 2026 - 11:49 AEST

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
CourseFinder Operational
Echo 360 Operational
eStudent Operational
Gmail (students) Operational
Handbook Operational
AppStream Operational
Turnitin Operational
Unit Guides Operational
eApplications Operational
iParticipate (PACE) Operational
Annual Progress Report Operational
Leganto Unit Readings Operational
ProLearn Operational
Xetta Payment Gateway Operational
Staff systems and services (click to expand) Operational
FMIS (Finance One) Operational
Office 365 Operational
OneNet Anywhere (VPN) Operational
iShare Operational
iTeach Operational
Datamart Operational
HR Online Operational
Wiki Operational
Truth Operational
eAcademic Operational
AMIS (Student One) Operational
Network/Shared Drive Operational
Survivor Operational
TEDS Student Evaluation Operational
Basware (Invoices) Operational
Jedox (Foresight) Operational
Calumo Operational
HRIS Operational
Curriculum Management System (MQCMS) Operational
Discoverer Operational
Workday Operational
smartsheet Operational
GlobalProtect Datacenter VPN Operational
Research Hub (click to expand) Operational
Pure Research Management System (RMS) Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
Research Portal Operational
Google Apps Operational
iLearn Operational
iPrint Operational
MQ Websites Operational
OneHelp (ServiceNow) Operational
OneNet WiFi Operational
OneNet Wired Operational
Eduroam Operational
OneID Operational
Webforms Operational
Telephony Operational
Network Operational
MultiSearch Operational
OneNet Anywhere Operational
Salesforce Legacy (AUS64) Operational
Salesforce University (AUS58) Operational
Salesforce Health (AUS66) Operational
EZProxy Operational
Zoom Operational
REDCap Operational
Publish & Resource Booker Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Service Unavailable: TrakCare Oct 15, 2026 21:00 - Oct 16, 2026 00:00 AEDT

Scheduled TrakCare maintenance is taking place on 15 October 2026. A security and incremental software patch release will be applied to the production environment. As a result, TrakCare will be impacted from 15 October 2026 9:00 PM AEDT until approximately 15 October 2026 11:59 PM AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Oct 13, 2026 - 12:46 AEDT

Scheduled Maintenance - Service Unavailable: Qlik Replicate Oct 16, 2026 09:00 - Oct 17, 2026 17:00 AEDT

Scheduled Qlik Replicate maintenance is taking place on 16 October 2026. The underlying server infrastructure is being upgraded from Windows Server 2019 to Windows Server 2022. As a result, Qlik Replicate services will be impacted from 16 October 2026 9:00 AM AEDT until 17 October 2026 5:00 PM AEDT. During this period, data replication to Snowflake and Kafka will be delayed.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Oct 13, 2026 - 12:44 AEDT

Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: GlobalProtect VPN Oct 17, 2026 14:00-20:00 AEDT

Scheduled maintenance is taking place on GlobalProtect VPN services.

As a result, users may experience intermittent connectivity issues or brief interruptions while maintenance activities are performed.

To facilitate this maintenance, GlobalProtect VPN services may be intermittently impacted from 2:00 PM until 8:00 PM AEST.

This maintenance migrates management of the University's Palo Alto firewalls to Palo Alto Strata Cloud Manager and enables ongoing platform modernisation activities.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 29, 2026 - 12:50 AEST

Scheduled Maintenance - Service Unavailable: Network Services - 11 Wally's Walk and 10 Sir Christopher Ondaatje Avenue Nov 28, 2026 08:00 - Nov 29, 2026 16:00 AEDT

Scheduled maintenance is taking place on network services supporting 11 Wally's Walk and 10 Sir Christopher Ondaatje Avenue.

As a result, network services within these buildings may be unavailable during the maintenance window.

This maintenance supports replacement of communications infrastructure and upgrade of building distribution switching services.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:30 AEST

Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Student WiFi Dec 6, 2026 08:00-12:00 AEDT

Scheduled maintenance is taking place on Student WiFi on 6 December 2026. As a result, Student WiFi will be degraded or partially unavailable during this time. To facilitate this maintenance, access to Student WiFi services will be impacted from 6 December 2026 8:00 AM AEDT until 6 December 2026 12:00 PM AEDT while Student WiFi routing is migrated to new network switches. Users may experience multiple brief interruptions to connectivity during the maintenance window.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Oct 13, 2026 - 12:49 AEDT

Oct 15, 2026

Unresolved incident: Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Macquarie University DNS Services.

Oct 14, 2026

Scheduled Maintenance - Service Unavailable: Pure RMS
Completed - The scheduled maintenance has been completed.
Oct 14, 19:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 AEDT
Scheduled - Scheduled Pure RMS maintenance is taking place on 14 October 2026.
As part of this maintenance, the Pure RMS platform is being upgraded to version 5.35.3-4 to maintain vendor support and platform currency.

Access to Pure RMS will be impacted from 14 October 2026 6:00 PM AEDT until 14 October 2026 7:00 PM AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 13, 12:38 AEDT
Scheduled Maintenance - Service Unavailable: Neuropack Diagnostic Platform
Completed - The scheduled maintenance has been completed.
Oct 14, 19:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 15:00 AEDT
Scheduled - Scheduled Neuropack Diagnostic Platform maintenance is taking place on 14 October 2026. The production application is being migrated from the on-premises VMware environment to AWS Native EC2 infrastructure. As a result, the Neuropack Diagnostic Platform will be impacted from 14 October 2026 3:00 PM AEDT until 14 October 2026 7:00 PM AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 13, 12:47 AEDT

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Student Account Provisioning Services
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 AEDT
Scheduled - Scheduled maintenance is taking place on Student Account Provisioning Services.

As a result, student account provisioning and account update processes may be delayed or temporarily unavailable during this time.

To facilitate this maintenance, Active Directory account provisioning and account update services may be impacted from 6:00 PM AEDT on 9 October 2026 until 6:00 AM AEDT on 10 October 2026.

This maintenance introduces additional student email proxy addresses through Microsoft Identity Manager (MIM), Active Directory and Microsoft Entra synchronisation services.
Oct 6, 15:33 AEDT

Oct 9, 2026

Oct 8, 2026

Scheduled Maintenance - Service Unavailable: Riskman
Completed - The scheduled maintenance has been completed.
Oct 8, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:00 AEDT
Scheduled - Scheduled Riskman maintenance is taking place on 8 October 2026.

As a result, Riskman will be unavailable from 11:00 AM until 3:00 PM.

This maintenance supports migration of the MUH production Riskman environment from on-premises VMware infrastructure to AWS Native EC2.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 6, 15:30 AEDT
Scheduled Maintenance - Service Unavailable: iLearn
Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 02:00 AEDT
Scheduled - Scheduled iLearn maintenance is taking place on 8 October 2026.

As a result, iLearn will be unavailable from approximately 2:00 AM until 3:00AM.

This maintenance includes bug fixes, plugin updates, improvements and security updates for the iLearn platform.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 6, 13:59 AEDT

Oct 7, 2026

Scheduled Maintenance - Service Unavailable: ProLearn
Completed - The scheduled maintenance has been completed.
Oct 7, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 02:00 AEDT
Scheduled - Scheduled ProLearn maintenance is taking place on 7 October 2026.

As a result, ProLearn will be unavailable from approximately 2:00 AM until 3:00 AM.

This maintenance includes bug fixes, improvements and security updates to keep ProLearn current and secure.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 6, 14:08 AEDT
Scheduled Maintenance - Service Unavailable: NMJiLearn
Completed - The scheduled maintenance has been completed.
Oct 7, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 02:00 AEDT
Scheduled - Scheduled NMJiLearn maintenance is taking place on 7 October 2026.

As a result, NMJiLearn will be unavailable from approximately 2:00 AM until 3:00 AM.

This maintenance includes bug fixes, improvements and security updates for the NMJiLearn platform.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 6, 14:11 AEDT

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Scheduled Maintenance - Partial Outage: Standard Monthly Infrastructure Patching
Completed - The scheduled maintenance has been completed.
Oct 3, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 06:00 AEST
Scheduled - Scheduled maintenance is taking place from 6:00 AM to 6:00 PM AEST on 3 October 2026 as part of standard monthly infrastructure patching.

During this time, some IT services may be degraded or partially unavailable.

Access to various systems may be intermittently impacted while maintenance activities are carried out.

The maintenance includes deployment of approved security patches to internet-facing production Windows and Linux servers.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 22, 12:36 AEST

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Miro Authentication
Completed - The scheduled maintenance has been completed.
Oct 1, 17:55 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:55 AEST
Scheduled - Scheduled maintenance is taking place on Miro authentication services.

As a result, users may experience authentication issues or be temporarily unable to log in during this time.

To facilitate this maintenance, authentication services will be impacted from 4:55 PM until 5:55 PM AEST.

This maintenance migrates authentication from Okta to Microsoft Entra ID as part of the University's identity platform modernisation program.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 29, 12:42 AEST
Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Miro Authentication
Completed - The scheduled maintenance has been completed.
Oct 1, 17:55 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:55 AEST
Scheduled - Scheduled maintenance is taking place on Miro authentication services.

As a result, users may experience authentication issues or be temporarily unable to log in during this time.

To facilitate this maintenance, authentication services will be impacted from 4:55 PM until 5:55 PM AEST.

This maintenance migrates authentication from Okta to Microsoft Entra ID as part of the University's identity platform modernisation program.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 29, 12:48 AEST
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