All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
iLab ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
Staff systems and services (click to expand) Operational
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 20, 2017

No incidents reported today.

Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017
Resolved - Network drive Access and https://storage.mq.edu.au have been fully restored.

OneHelp Reference Number: INC0048909
Services Affected Network Drives, https://storage.mq.edu.au
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 16, 09:47 AEST
Investigating - Network drive access intermittent and https://storage.mq.edu.au unavailable

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0048909
Services Affected: Network Drives, https://storage.mq.edu.au
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 16, 08:36 AEST
Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017
Completed - The scheduled maintenance has been completed.
Aug 13, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:00 AEST
Scheduled - Scheduled IT maintenance is taking place on Sunday 13 August 2017 from 6am to 3pm to carry out Data Centre and OneNet WiFi maintenance. As a result the following systems and services may be impacted:

On campus access to OneNet WiFi will be intermittent between 6am to 3pm, outages may last up to 5 minutes.

Intermittent outages between 6am to 9am will last between 5 to 30 seconds on the following:

- Australian Access Federation
- Echo 360
- eRecruitment
- iTeach
- iShare
- iParticipate
- Novell Netware
- Research Databases (Collections of multidisciplinary research databases delivered by the Library)
- Storage
- Turnitin
- Units
- Unit Readings
- WebCentral

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2017.
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Manage notifications by clicking 'manage your subscription' below, or reply 'manage' to SMS notifications.
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Aug 1, 12:46 AEST
Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017
Resolved - Access to OneNet WIFI is fully restored.

OneHelp Reference Number: INC0048337
Services Affected: OneNet WIFI
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 10, 12:43 AEST
Investigating - OneNet WIFI is currently experiencing intermittent issues.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0048337
Services Affected: OneNet WIFI
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 10, 12:36 AEST
Aug 9, 2017
Resolved - Access to Macquarie OneNet WIFI is fully restored and all services are operational.

OneHelp Reference Number: INC0048020
Services Affected: Macquarie OneNet WIFI
Impact: Staff and Students

Thank you for your patience during this service disruption.
Aug 9, 08:52 AEST
Investigating - OneNet WIFI is currently experiencing intermittent access.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0048020
Services Affected: OneNet WIFI
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 8, 13:32 AEST
Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.