All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
AppStream ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto Unit Readings ? Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) ? Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
99.65 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Salesforce ? Operational
90 days ago
99.74 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 2, 2023
Scheduled Maintenance - Service Unavailable: Global Protect Datacenter VPN
Completed - The scheduled maintenance has been completed.
Dec 2, 05:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 05:01 AEDT
Scheduled - Scheduled Global Protect Datacenter VPN maintenance is taking place on 02 Dec 2023 at 05:00 AEDT.

As a result, Global Protect Datacenter VPN will be unavailable during this time.

To facilitate this maintenance access to Global Protect Datacenter VPN will be impacted from 02 Dec 2023 at 05:00 AEDT until 02 Dec 2023 at 05:10 AEDT.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Nov 29, 11:13 AEDT
Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Scheduled Maintenance - Service Unavailable: Timetabling, Scheduling and Exam Software
Completed - The scheduled maintenance has been completed.
Nov 27, 11:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 16:00 AEDT
Scheduled - The following applications are currently unavailable as they are being upgraded:
• Syllabus Plus / Enterprise Foundation
• Exam Scheduler and iExams
• Staff Workload Planner
• Web Room Booking
• Timetable Viewer
Scheduled Downtime: 4pm Friday 24 November – 11am Monday 27 November 2023


Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Nov 24, 06:59 AEDT
Nov 26, 2023
Scheduled Maintenance - Service Unavailable: Pure RMS
Completed - The scheduled maintenance has been completed.
Nov 26, 01:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 16:00 AEDT
Scheduled - Scheduled Pure RMS maintenance is taking place on 25/11/2023 16:00 AEDT.

The maintenance window is from 16:00 AEDT 25/11/2023 until 01:00 AEDT 26/11/2023, with Pure RMS being unavailable for 10-15mins during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Nov 16, 16:40 AEDT
Nov 25, 2023
Nov 24, 2023
Nov 23, 2023
Incident - Service Unavailable / Service Outage: Ascender Pay
Resolved - This incident has been resolved.
Nov 23, 10:50 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 17:11 AEDT
Investigating - Ascender Pay is currently Unavailable.
 
We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number: INC0161900
Services Affected: Ascender Pay and associated services/integrations.
Impact: Staff


For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Nov 22, 16:08 AEDT
Nov 22, 2023
Nov 21, 2023

No incidents reported.

Nov 20, 2023
Scheduled maintenance - Student and Finance Systems 7pm to 8pm 20th of November 2023
Completed - The scheduled maintenance has been completed.
Nov 20, 20:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:01 AEDT
Scheduled - Student and Finance systems are currently undergoing maintenance. The following services are impacted:

AMIS
Student Portal
Applicant Portal
My Academic
eAcademic
FinanceOne


Outage window:

Date: Monday 20th Nov 2023
Start Time: 7:00 PM AEDT
End Time: 8:00 PM AEDT
Nov 20, 18:03 AEDT
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

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