IT Maintenance Window - 6pm Saturday 18 January 6pm - 9am Monday 20 January
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:00 AEDT
Scheduled - Scheduled IT maintenance is taking place this weekend from 6pm Saturday 18 January to 9am Monday 20 January.

As a result, the following systems may experience intermittent issues during this maintenance period:

- Ask.mq
- AppStream
- CourseFinder
- eStudent
- Echo 360
- Handbook
- Unit Guides
- Library Multisearch
- iLearn
- iParticipate (PACE)
- iShare
- iTeach
- Datamart
- HR Online /HRIS / Discoverer
- Wiki
- Truth
- Tracker
- Network/Shared Drive
- CloudStor
- Survivor
- Basware (Invoices)
- Jedox (Foresight)
- Calumo
- Curriculum Management System (MQCMS)
- Pure Research Management System (RMS)
- Research Partnerships
- Research Portal
- Turnitin
- iPrint
- MQ Websites
- OneHelp
- OneID
- Webforms
- CareerHub
- Front Desk
- Qflow
- RedCap
- AdvancedCRM

The following systems may experience interuption / short outage on Sunday 19 Jan between 3am - 7am
- Phones
- OneNet Wired and WiFi and Eduroam
- OneNet Anywhere (VPN)

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Under Maintenance
90 days ago
100.0 % uptime
Today
CourseFinder ? Under Maintenance
Echo 360 ? Under Maintenance
eStudent Under Maintenance
Gmail (students) ? Under Maintenance
Handbook ? Under Maintenance
AppStream ? Under Maintenance
Turnitin Under Maintenance
Unit Guides ? Under Maintenance
eApplications ? Under Maintenance
iParticipate (PACE) Under Maintenance
lynda.com ? Under Maintenance
Annual Progress Report Under Maintenance
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Under Maintenance
90 days ago
99.96 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Under Maintenance
iShare ? Under Maintenance
iTeach ? Under Maintenance
Datamart ? Under Maintenance
HR Online ? Under Maintenance
Wiki ? Under Maintenance
Truth ? Under Maintenance
eAcademic Under Maintenance
AMIS (Student One) ? Operational
Tracker ? Under Maintenance
Network/Shared Drive Under Maintenance
CloudStor ? Under Maintenance
Survivor ? Under Maintenance
TEDS Student Evaluation ? Under Maintenance
90 days ago
100.0 % uptime
Today
Basware (Invoices) ? Under Maintenance
90 days ago
99.86 % uptime
Today
Jedox (Foresight) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Calumo ? Under Maintenance
90 days ago
100.0 % uptime
Today
HRIS Under Maintenance
90 days ago
99.87 % uptime
Today
Curriculum Management System (MQCMS) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Discoverer Under Maintenance
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Under Maintenance
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Under Maintenance
Research Reporting Under Maintenance
Animal Ethics, Biosafety Management and Human Ethics Management System Under Maintenance
Research Animal Management System Under Maintenance
Contracts & Legal Under Maintenance
Research Partnerships Under Maintenance
90 days ago
100.0 % uptime
Today
Research Portal ? Under Maintenance
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Under Maintenance
Google Apps Operational
iLearn ? Under Maintenance
iPrint ? Under Maintenance
MQ Websites ? Under Maintenance
OneHelp ? Under Maintenance
OneNet WiFi ? Under Maintenance
OneNet Wired ? Under Maintenance
Eduroam ? Under Maintenance
OneID ? Under Maintenance
Webforms ? Under Maintenance
Telephony ? Operational
90 days ago
100.0 % uptime
Today
Network ? Under Maintenance
90 days ago
100.0 % uptime
Today
MultiSearch Under Maintenance
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Under Maintenance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Pure Research Management System (RMS) maintenance work - Saturday 25 January to Monday 27 January Jan 25, 18:00 - Jan 27, 04:00 AEDT
Pure Research Management System (RMS) will undergo maintenance work between 6pm Saturday 25 January to 4am Monday 27 January.

During this period, Pure RMS users may experience an outage for a few hours between:
6pm Saturday 25 January to 4am Sunday 26 January, and,
6pm Sunday 26 January to 4am Monday 27 January.

Please plan any tasks that require use of the Pure system for outside the above outage period. We apologise for the inconvenience.

Stay informed
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Posted on Jan 16, 16:07 AEDT
iLearn maintenance - 6pm Friday 31 January - 6pm Saturday 1 February Jan 31, 18:00 - Feb 1, 18:00 AEDT
Scheduled iLearn maintenance is taking place from 6pm Friday 31 January for up to 24 hours (Expected to be back on Saturday the 1st of February).

Work is being undertaken to carry out a service migration as a result access to iLearn will be unavailable during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Jan 17, 09:26 AEDT
Past Incidents
Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020
OneNet Wi-fi intermittent access
Resolved - OneNet Wi-Fi is fully restored and all services are operational.

OneHelp Reference Number: INC0097593
Services Affected: OneNet
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 18:16 AEDT
Investigating - OneNet Wi-fi is currently experiencing intermittent access.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0097593
Services Affected: OneNet
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 15:58 AEDT
AMIS reduced performance
Resolved - Access issue with AMIS and eStudent has been resolved.

OneHelp Reference Number: INC0097481
Services Affected: AMIS
Impact: Staff and Student

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 17:34 AEDT
Investigating - AMIS is currently experiencing reduced performance.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0097481
Services Affected: AMIS
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 13:08 AEDT
Microsoft 365 calendar events creation intermittent access
Resolved - Access to Microsoft 365 calendar events creation is fully restored and all services are operational.

OneHelp Reference Number: INC0097320
Services Affected: Microsoft365 Calendar
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 13:29 AEDT
Monitoring - Update 3:55pm: Microsoft 365 Calendar appears to be working normally again.

We will continue to monitor the service in the mean time and we will resolve this incident once we have received the final confirmation of resolution from Microsoft.

OneHelp Reference Number: INC0097320
Services Affected: Microsoft365 Calendar
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 9, 15:54 AEDT
Identified - Update: 9:20am 9 Jan 2020

Microsoft has identified the issue impacting the calendar and is current working to restore the service.

ETA for the service to be fully restored: 9am Friday 10 Jan 2019.

We will keep tracking the progress and keep you updated with any new updates / information.

OneHelp Reference Number: INC0097320
Services Affected: Microsoft365 Calendar
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 9, 09:20 AEDT
Investigating - Staff may be intermittently unable to create new calendar events using Outlook (Outlook on the web or Outlook web)

Staff may receive error messages that read "unexpected data was encountered", or "couldn't create this event." Some may found subsequent attempts to create the calendar events may be successful.

Microsoft is currently investigating and we will keep you up to date once we received any further information/updates. We apologise for any inconvenience caused.

OneHelp Reference Number: INC0097320
Services Affected: Microsoft365 Calendar
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 8, 14:51 AEDT
Jan 13, 2020

No incidents reported.

Jan 12, 2020
iShare maintenance - Saturday 11 January
Completed - The scheduled maintenance has been completed.
Jan 12, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 AEDT
Scheduled - Scheduled iShare maintenance is taking place on from 11PM Saturday 11 January to 2AM Sunday 12 January. Work is being undertaken to carry out routine maintenance, as a result access to iShare will be unavailable during this time.


Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 7, 10:13 AEDT
Jan 10, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020
Issue with Technology One email system
Resolved - Technology One email system has bee restored. AMIS and Finance One email function is now working properly. Transcripts can now be sent.

Services Affected: AMIS and Finance One
Impact: Staff and Student

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 6, 11:47 AEDT
Investigating - We are currently experiencing an email error with AMIS and FinanceOne.

This means
1. Students requested for unofficial transcript via eStudent could not receive the transcript via email.
2. Academics who requested a transcript for a student could not receive the transcript via email.
3. Reports from AMIS and FinanceOne cannot be send via email.
4. Approval email could not be sent from AMIS and FinanceOne.

Our vendor is investigating and we thank you for your patience while we are working to resolve this issue.

Services Affected: AMIS and FinanceOne
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 3, 15:47 AEDT
Jan 5, 2020

No incidents reported.

Jan 4, 2020
eStudent intermittent access
Resolved - Access to eStudent is fully restored.

OneHelp Reference Number: INC0097102
Services Affected: eStudent
Impact: Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 4, 00:05 AEDT
Investigating - eStudent is currently experiencing intermittent access issues.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0097102
Services Affected: eStudent
Impact: Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 3, 14:37 AEDT
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