All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
iLab ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications Operational
Staff systems and services (click to expand) Operational
BoardPad ? Operational
Finance 1 Operational
Office 365 (staff) ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Eduroam ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
OneID ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Echo360 maintenance is taking place on 19th January from 10:30pm to 11:00pm AEDT. Work is being undertaken to carry out routine maintenance, as a result access to Echo360 will be unavailable during this time.

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2016 .
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Jan 17, 14:45 AEDT
Past Incidents
Jan 19, 2017

No incidents reported today.

Jan 18, 2017
Resolved - Full Read/Write access to OneDrive and SharePoint is fully restored and all services are operational.

Resolution Description: Microsoft implemented a configuration change and reconnected the service back to the primary infrastructure to restore service.

OneHelp Reference Number: INC0034912
Services Affected: OneDrive and SharePoint
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 18, 15:47 AEDT
Monitoring - Full read/write access to SharePoint and OneDrive have been restored.

We are continuing to monitor the Service.

OneHelp Reference Number: INC0034912
Services Affected: OneDrive and SharePoint
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 18, 12:06 AEDT
Identified - Microsoft is performing urgent maintenance at the moment hence OneDrive and SharePoint are read-only. During this time, you will not be able to save documents in OneDrive and you will not be able to update SharePoint sites. We will advise once service is restored.

OneHelp Reference Number: INC0034912
Services Affected: OneDrive and SharePoint
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 18, 11:15 AEDT
Jan 17, 2017
Resolved - Access to iLearn is fully restored and all services are operational.

OneHelp Reference Number: INC0034829
Services Affected: iLearn
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 17, 21:08 AEDT
Investigating - iLearn is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0034829
Services Affected: iLearn
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 17, 18:04 AEDT
Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017
Completed - The scheduled maintenance has been completed.
Jan 8, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 AEDT
Scheduled - Scheduled Turnitin maintenance is taking place on Sunday 8 January from 2am - 10am. Work is being undertaken to carry out routine maintenance, as a result access to Turnitin will be unavailable during this time.

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2016 .
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 5, 11:45 AEDT
Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.