All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
iLab ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
Staff systems and services (click to expand) Operational
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A routine update is required for Macquarie University's iParticipate and Sonia (PACE) applications on Friday 28 July from 12pm to 6pm.

As a result, access to iParticipate and Sonia (PACE) applications will be unavailable during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Manage notifications by clicking 'manage your subscription' in your email notification, or reply 'manage' to SMS notifications
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Jul 24, 10:40 AEST
Past Incidents
Jul 25, 2017

No incidents reported today.

Jul 24, 2017
Resolved - Access to all the impacted services is fully restored and all services are operational.

We apologise for any inconvenience caused.

OneHelp Reference Number: INC0046794
Services Affected: Multiple core services
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 24, 14:10 AEST
Update - The following services have been restored:

- Switchboard
- HROnline
- AMIS
- FinanceOne
- Storage
- ShareDrive access
- Truth
- Web Room booking
- Handbook
- Lachesis
- Library Intranet
- iPrint

We are still investigating an issue with the OneID password change portal. We apologise for any inconvenience caused.

OneHelp Reference Number: INC0046794
Services Affected: Multiple core services
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 24, 11:14 AEST
Update - The following services are impacted:

- Switchboard
- HROnline
- Passwordchange
- AMIS
- FinanceOne
- Storage
- ShareDrive access
- Truth
- Web Room booking
- Handbook
- Lachesis
- Library Intranet
- iPrint

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0046794
Services Affected: Multiple core services
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 24, 09:51 AEST
Investigating - We are currently investigating an issue impacting multiple core services. We are investigating as the highest priority.

OneHelp Reference Number: INC0046794
Services Affected: Multiple core services
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 24, 09:20 AEST
Jul 23, 2017
Completed - The scheduled maintenance has been completed.
Jul 23, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 AEST
Scheduled - Scheduled IT maintenance is taking place on Sunday 23 July 2017 to carry out routine Data Centre and Network maintenance.

As a result the following systems and services may be be impacted by intermittent outages that will last between 20 to 30 seconds:

- Australian Access Federation
- Echo 360
- eRecruitment
- iTeach
- iShare
- iParticipate
- Novell Netware
- Research Databases (Collections of multidisciplinary research databases delivered by the Library)
- Storage
- Turnitin
- Units
- Unit Readings
- WebCentral

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2017.
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Manage notifications by clicking 'manage your subscription' below, or reply 'manage' to SMS notifications.
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 14, 15:54 AEST
Completed - The scheduled maintenance has been completed.
Jul 23, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 AEST
Scheduled - A routine update is required for Macquarie University's Academic Management Information System (AMIS) on Sunday 23 July from 9am to 12pm.

As a result, access to AMIS - eStudent, eApplications and eAcademic may be unavailable intermittently for up to 30 seconds during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Manage notifications by clicking 'manage your subscription' in your email notification, or reply 'manage' to SMS notifications
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 19, 10:38 AEST
Jul 22, 2017
Resolved - Access to WIKI is fully restored.

OneHelp Reference Number: INC0046747
Services Affected: WIKI
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 22, 16:10 AEST
Investigating - WIKI is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0046747
Services Affected: WIKI
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 22, 14:57 AEST
Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017
Completed - The scheduled maintenance has been completed.
Jul 15, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:00 AEST
Scheduled - Scheduled iLearn maintenance is taking place from 11pm Friday 14 July - 3am Saturday 15 July. Work is being undertaken to carry out routine maintenance, as a result access to iLearn will be intermittent during this time.


Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2017 .
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 3, 09:59 AEST
Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017
Resolved - Access to WIKI is fully restored.

OneHelp Reference Number: INC0046169
Services Affected: WIKI
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 11, 19:47 AEST
Investigating - There is currently an issue preventing users from logging into WIKI.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0046169
Services Affected: WIKI
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 11, 19:31 AEST