Investigating - Truth is currently experiencing reduced performance.

We have identified the issue with the Search functionality that is preventing searches from returning in a timely manner.
This is also affecting Favourites and assigning Permissions, as they both rely upon being able to search to certain degrees.
Other features of Truth should still function, if you have a direct link to a file the link should still work or if you know the path to a file or folder you can navigate to it via the Macquarie folder on the far left of the page.

We are working with both our Vendor and Central IT to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0050169
Services Affected: Truth
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 31, 09:24 AEST

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
Staff systems and services (click to expand) Operational
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Degraded Performance
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Pure Research Management System (RMS)   ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Pure Research Management System (RMS) maintenance is taking place at 8pm to 8.30pm on Friday 15 September 2017. Work is being undertaken to carry out routine maintenance, as a result access to Pure (RMS) will be unavailable during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 15, 11:27 AEST
Past Incidents
Sep 24, 2017

No incidents reported today.

Sep 23, 2017
Completed - The scheduled maintenance has been completed.
Sep 23, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:00 AEST
Scheduled - eStudent, eApplications, eAcademic and AMIS will be unavailable from 8am to 4pm on Saturday 23 September to perform routine maintenance to Macquarie University's Academic Management Information System (AMIS).

We apologise for any inconvenience and thank you for your patience.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Manage notifications by clicking 'manage your subscription' in your email notification, or reply 'manage' to SMS notifications
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 14, 10:49 AEST
Sep 22, 2017
Resolved - Access to Truth is restored.

OneHelp Reference Number: INC0051243
Services Affected: Truth
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 22, 14:14 AEST
Investigating - There is currently an issue preventing users from logging into Truth.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0051243
Services Affected: Truth
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 22, 13:20 AEST
Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017
Completed - The scheduled maintenance has been completed.
Sep 17, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:00 AEST
Scheduled - Scheduled IT maintenance is taking place on Sunday 17 September 2017 from 10am to 12pm to carry out network maintenance.

As a result the following service may be impacted by intermittent outages that will last up to two minutes:

- 10am - 12pm OneNet WiFi

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2017.
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Manage notifications by clicking 'manage your subscription' below, or reply 'manage' to SMS notifications.
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 8, 16:21 AEST
Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - Access to WIKI is fully restored.

OneHelp Reference Number: INC0050723
Services Affected: WIKI
Impact: Staff and Student

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 12, 10:01 AEST
Investigating - Investigating - WIKI is currently not authenticating user login.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0050723
Services Affected: WIKI
Impact: Staff and Student

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 12, 08:24 AEST
Sep 11, 2017
Resolved - Access to Truth is restored.

OneHelp Reference Number: INC0050708
Services Affected: Truth
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 11, 16:18 AEST
Investigating - Truth is currently unavailable.

We have identified an issue authenticating to Truth

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0050708
Services Affected: Truth
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 11, 15:53 AEST
Sep 10, 2017

No incidents reported.