Identified - You may have received an email with subject "Email Update” which has been sent this morning from a Macquarie University email address. The email asks you to click to update your account info, and is signed from “Outlook Team”. This is a SPAM email.

Please DO NOT click on the link. If you received one of these emails, please delete it. There is no further action required if you simply delete the email. If you did click on the link, please change your OneID password immediately and contact the IT Service Desk on (02) 9850 4357.

The Service Desk has received many reports of the SPAM email this morning - there is no further need to report the email.
Jul 12, 09:30 AEST

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
Staff systems and services (click to expand) Operational
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Research Hub (click to expand) Operational
Pure Research Management System (RMS)   ? Operational
Research Reporting   Operational
Animal Ethics, Biosafety Management and Human Ethics Management System   Operational
Research Animal Management System   Operational
Contracts & Legal   Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance is taking place on the Student Management System (AMIS) this Saturday 21 July from 7:00am - 3:00pm. As a result, the following services will be unavailable to all users during this time.

– eStudent
– eApplication
– eAcademic

We apologise for any inconvenience and thank you for your patience.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- For additional information, contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Jul 17, 14:16 AEST
AARNet (Australia's Academic and Research Network), will be carrying out fibre splicing and maintenance work in Macquarie Park from 10pm Tuesday 24 July until 6am Wednesday 25 July.

This work will impact all internet connectivity for Macquarie University causing one outage of between 30 seconds and 3 minutes.

Internet connectivity will resume as normal after each maintenance work is complete.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Jul 20, 14:26 AEST
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018
Resolved - Access to WIKI is fully restored.

OneHelp Reference Number: INC0067692
Services Affected: Wiki
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 19, 09:40 AEST
Investigating - Wiki is currently experiencing reduced performance.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0067692
Services Affected: Wiki
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 17, 09:49 AEST
Jul 18, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018
Completed - The scheduled maintenance has been completed.
Jul 8, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:00 AEST
Scheduled - Scheduled IT maintenance is taking place on Sunday 8 July 2018 from 8:00am - 9:00am. As a result, the following service will be impacted:

- Upgrade of WiFi controller software - On campus WiFi users may experience intermittent outages between 8:00am and 9:00am.

Additional information:
Exam results will not be affected by this system upgrade.


Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 4, 10:08 AEST
Jul 7, 2018
Completed - The scheduled maintenance has been completed.
Jul 7, 16:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 21:00 AEST
Scheduled - The Ethics, Biosafety & Other Applications system that is used to manage animal ethics and biosafety submissions (including new applications, amendments and reports) will be unavailable from 9.00pm, Friday 6 July to 11.59am, Monday 9 July, to facilitate system upgrades.

The system will be available again from 12:00pm, Monday 9 July.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 5, 09:10 AEST