Partially Degraded Service

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
Staff systems and services (click to expand) Operational
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Pure Research Management System (RMS)   ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Degraded Performance
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Pure Research Management System (RMS) maintenance - 8pm - 8.30pm Friday 15 September 2017 Sep 15, 20:00-20:30 AEDT
Scheduled Pure Research Management System (RMS) maintenance is taking place at 8pm to 8.30pm on Friday 15 September 2017. Work is being undertaken to carry out routine maintenance, as a result access to Pure (RMS) will be unavailable during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 15, 11:27 AEST
Truth Maintenence Window Oct 4, 17:00-20:00 AEDT
Truth will be unavailable during this time to make preparations for an upcoming software upgrade.
Posted on Oct 4, 10:44 AEDT
Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Wiki unavailable
Resolved - Access to Wiki is fully restored and all services are operational.

OneHelp Reference Number: INC0052460
Services Affected: Wiki
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 17, 08:23 AEDT
Update - We are currently investigating this issue.
Oct 17, 08:20 AEDT
Investigating - Wiki unavailable.

We have identified an issue connecting to wiki.mq.edu.au

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0052460
Services Affected: Wiki
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 17, 08:16 AEDT
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
iTeach/Unit Guides unavailable
Resolved - This incident has been resolved.
Oct 13, 11:33 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 14:23 AEDT
Investigating - iTeach/Unit Guides is currently unavailable.

We are investigating and apologise for any inconvenience caused.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 11, 11:09 AEDT
Oct 12, 2017

No incidents reported.

Oct 11, 2017
Truth reduced performance
Resolved - The issue with Truth has been mitigated and it is functioning to a satisfactory level.

OneHelp Reference Number: INC0050169
Services Affected: Truth
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 11, 16:18 AEDT
Investigating - Truth is currently experiencing reduced performance.

We have identified the issue with the Search functionality that is preventing searches from returning in a timely manner.
This is also affecting Favourites and assigning Permissions, as they both rely upon being able to search to certain degrees.
Other features of Truth should still function, if you have a direct link to a file the link should still work or if you know the path to a file or folder you can navigate to it via the Macquarie folder on the far left of the page.

We are working with both our Vendor and Central IT to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0050169
Services Affected: Truth
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 31, 09:24 AEST
Issue reported impacting multiple services
Resolved - The following services have been restored and all services are now fully operational:

iLearn
iTeach
Ask.mq.edu.au
Invoices
OneHelp
Timesheets
all related Macquarie University OneID Federated Access pages.

OneHelp Reference Number: INC0052136
Services Affected: Ask.mq.edu.au, Invoices, OneHelp, iLearn, iTeach, Timesheets, all related Macquarie University OneID Federated Access pages.
Impact: Staff and Students

Thank you for your patience during this service disruption.
Oct 11, 00:42 AEDT
Investigating - There is currently an issue preventing users from logging into services including Ask.mq.edu.au, Invoices, OneHelp, iLearn, iTeach, Timesheets, all related Macquarie University OneID Federated Access pages.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: TBA
Services Affected: Ask.mq.edu.au, Invoices, OneHelp, iLearn, iTeach, Timesheets, all related Macquarie University OneID Federated Access pages.
Impact: Staff and Students

We are currently investigating an issue impacting multiple core services. We are investigating as the highest priority.
Oct 10, 23:13 AEDT
Oct 10, 2017
Turnitin unavailable
Resolved - Access to Turnitin is fully restored and all services are operational.

Resolution Description: Turnitin have reported that the service is restored.

Services Affected: Turnitin
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 10, 10:44 AEDT
Investigating - Turnitin is currently unavailable.

We are investigating and we apologise for any inconvenience caused.

Services Affected: Turnitin
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 10, 10:26 AEDT
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017
mgsm.edu.au is currently experiencing reduced performance.
Resolved - Access to mgsm.edu.au is fully restored and all services are operational.

Resolution Description: Security certificated has been updated.

OneHelp Reference Number: INC0051887
Services Affected: mgsm.edu.au
Impact: Staff/Students/public

Thank you for your patience during this service disruption.
For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 6, 14:44 AEDT
Update - mgsm.edu.au is displaying a security certificate error

We have identified the issue and we are currently working with the vendor to renew the expired security certificate,
The website is safe and can still be accessed by the following methods.

Chrome - Click on the Advance link and then click on Proceed to www.mgsm.edu.au
Firefox - Click on Advanced, then click on Add Exception, then click on Confirm Security Exception.
Safari - Click on Continue.
Internet Explorer - Click on Continue to this website.

We apologise for any inconvenience caused.

OneHelp Reference Number: INC0051887
Services Affected: mgsm.edu.au
Impact: Staff/Students/public
Oct 6, 09:47 AEDT
Identified - mgsm.edu.au is currently experiencing reduced performance.

We have identified the issue which has been caused by an expired security certificate
The website is safe and can still be accessed by the following methods.

Chrome - Click on the Advance link and then click on Proceed to www.mgsm.edu.au
Firefox - Click on Advanced, then click on Add Exception, then click on Confirm Security Exception.
Safari - Click on Continue.
Internet Explorer - Click on Continue to this website.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0051887
Services Affected: mgsm.edu.au
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 5, 19:03 AEDT
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