All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
AppStream ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
lynda.com ? Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) ? Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019

No incidents reported.

Dec 12, 2019
hronline.mq.edu.au unavailable
Resolved - hronline.mq.edu.au is fully restored and all services are operational.

OneHelp Reference Number: INC0096512
Services Affected: hronline.mq.edu.au
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 12, 08:50 AEDT
Investigating - hronline.mq.edu.au is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0096512
Services Affected: hronline.mq.edu.au
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 12, 08:08 AEDT
Dec 11, 2019
Curriculum Management System (MQCMS) Maintenance from 5pm Tuesday 10 December to 11am Wednesday 11 December 2019
Completed - The scheduled maintenance has been completed.
Dec 11, 11:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 17:00 AEDT
Scheduled - Curriculum Management System (MQCMS) will undergo maintenance to fix a range of bugs and in preparation for release of our new Double Degree Advisor in December.

Maintenance is scheduled from 17:00 AEST Tuesday 10 December until 11:00 AEST Wednesday 11 December 2019.

During this time you will not be able to access the system.

What are we changing?
1. We are deploying a new feature to support the end-to-end management of dynamic double degrees into the MQCMS. This feature will ensure that accurate and up to date information is available for staff to provide advice on unit selection in double degrees.

2. As a response to feedback from users we will also be deploying:
• The ability for users to sort items for governance meetings
• The functionality to collapse, and expand, the header on Academic Item (AI) templates.

While we are excited to be delivering these enhancements to the system, we apologise for any inconvenience the outage may cause.

Stay informed:
• Keep up to date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
• Follow @mqu_it on Twitter for breaking alerts and status updates
• Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
• Email beacon@mq.edu.au for more information
Dec 10, 16:20 AEDT
Dec 9, 2019

No incidents reported.

Dec 8, 2019
Databank Migration to Oracle Exadata : 6pm Friday 6 December - 6pm Sunday 8 December
Completed - The scheduled maintenance has been completed.
Dec 8, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 AEDT
Scheduled - The Databank Production Database will undergo migration onto the Oracle Exadata platform between Friday 6 December 6pm to 6pm Sunday 8 December.

As a result, Data feeds from Databank will be delayed during this period. We apologise for any inconvenience.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Dec 4, 11:57 AEDT
IT Maintenance Window - Sunday 8 December 2019 from 3:00am - 5:00pm
Completed - The scheduled maintenance has been completed.
Dec 8, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 03:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Dec 4, 12:04 AEDT
Scheduled - Scheduled IT maintenance is taking place on Sunday 8 December 2019 from 3am to 5pm.

As a result, users may experience intermittent connectivity issues for the following services :

-CourseFinder

-eStudent

-Echo 360

-Handbook

-AppStream

-Turnitin

-Unit Guides

-iParticipate (PACE)

-OneNet Anywhere (VPN)

-iShare

-iTeach

-Datamart

-HR Online

-Wiki

-Truth

-Tracker

-Network/Shared Drive

-CloudStor

-Survivor

-Basware (Invoices)

-Jedox (Foresight)

-Calumo

-HRIS

-Curriculum Management System (MQCMS)

-Discoverer

- Pure Research Management System (RMS)

-Research Partnerships

-Research Portal

-Ask.mq

-iLearn

-iPrint

-MQ Websites

-OneHelp

- Eduroam

-OneID

-Webforms

-Network

-OneNet Anywhere

Additional information:

Phone , gmail, O365 services are not affected by this Firewall upgrade.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Dec 4, 11:46 AEDT
Dec 7, 2019

No incidents reported.

Dec 5, 2019
Office 365 services including email are unavailable for some staff and students
Resolved - Access to Office365 is fully restored.

OneHelp Reference Number: INC0096038
Services Affected: Office 365 and email
Impact: Staff and Student

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 5, 23:49 AEDT
Update - Update at 4:30pm: Issues with logging into Office365 for staff have been resolved.

We are still working on fixing the issue for student logins. We expect to resolve all login issues in the next few hours.

Thank you for your patience while we are working to resolve this issue.

OneHelp Reference Number: INC0096038
Services Affected: Office365
Impact: Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 5, 16:30 AEDT
Identified - We have identitied the cause of the Office365 login issue this morning and have started to apply fixes. It is expected to take a couple of hours to rectify.

In the mean time, if you are still unable to login, please use the following workaround:

For staff:
Username: mqxxxxxx@mq.edu.au (use your mq staff number with @mq.edu.au as your username)
Password: OneID password.

For students:
Username: xxxxxxx@students.mq.edu.au (use your student number with @students.mq.edu.au as your username)
Password: OneID password.

Once the issue is resolved, you will need to revert back to your email address as the login username.

Users who have already signed in are not impacted by this incident.

Thank you for your patience while we re working to resolve this issue.

OneHelp Reference Number: INC0096038
Services Affected: Office365
Impact: Staff and Student

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 5, 10:20 AEDT
Investigating - Office 365 services including email are currently unavailable for some staff.

We are currently working to identify the cause of the issue.

Whilst affected users may not receive this email please alert your colleagues. Further updates will be made available via onehelp.mq.edu.au.

OneHelp Reference Number: INC0096038
Services Affected: Office 365 and email
Impact: Staff and HDR

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 5, 08:14 AEDT
Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019
MQ Websites unavailable
Resolved - Access to ask.mq.edu.au, students.mq.edu.au, staff.mq.edu.au is fully restored and all services are operational.

OneHelp Reference Number: INC0095828
Services Affected: ask.mq.edu.au, students.mq.edu.au, staff.mq.edu.au
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 2, 17:44 AEDT
Investigating - The following Macquarie Websites are currently unavailable.

ask.mq.edu.au, students.mq.edu.au, staff.mq.edu.au

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0095828
Services Affected: ask.mq.edu.au, students.mq.edu.au, staff.mq.edu.au
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Dec 2, 15:55 AEDT
Dec 1, 2019

No incidents reported.

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