All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
lynda.com   ? Operational
Annual Progress Report   Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Network/Shared Drive   Operational
CloudStor   ? Operational
Survivor   ? Operational
TEDS Student Evaluation   ? Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS)   ? Operational
Research Reporting   Operational
Animal Ethics, Biosafety Management and Human Ethics Management System   Operational
Research Animal Management System   Operational
Contracts & Legal   Operational
Research Partnerships   Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Webforms   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Pure Research Management System will undergo an upgrade between 10pm Thursday 24 January to 12am Friday 25 January.

As a result, Pure Research Management System (https://goto.mq.edu.au/myresearch) will be unavailable to all users during this time.

We apologise for any inconvenience caused.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Posted on Jan 24, 14:52 AEDT
Past Incidents
Jan 24, 2019

No incidents reported today.

Jan 23, 2019
Completed - The scheduled maintenance has been completed.
Jan 23, 21:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 05:00 AEDT
Scheduled - Scheduled IT maintenance is taking place between 5pm Wednesday 23 January to 9am Thursday 24 January.

As a result, the following services will be impacted:
- https://truth.mq.edu.au will be unavailable between 5pm Wednesday 23 January to 9am Thursday 24 January.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Jan 18, 11:03 AEDT
Jan 22, 2019
Completed - The scheduled maintenance has been completed.
Jan 22, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 16:45 AEDT
Scheduled - Scheduled IT maintenance is taking place between 4:45pm to 6:00pm Tuesday 22 January.

As a result, the following services will be impacted:
- https://hronline.mq.edu.au will be unavailable during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Jan 21, 17:45 AEDT
Jan 21, 2019

No incidents reported.

Jan 20, 2019
Completed - The scheduled maintenance has been completed.
Jan 20, 16:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 AEDT
Scheduled - Scheduled IT maintenance is taking place between 5pm Saturday 19 January to 4pm Sunday 20 January.

As a result, the following services will be impacted:
- https://wiki.mq.edu.au will be unavailable from 5pm Saturday 19 January to 4pm Sunday 20 January.
- OneNet WiFi and OneNet Wired users may experience some performance issues from 10am to 2pm on Sunday 20 January.

Additional information:
Telephony is not affected by this system upgrade.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Jan 15, 16:49 AEDT
Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019
Resolved - This incident has been resolved.
Jan 16, 16:24 AEDT
Investigating - Coursefinder is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0077447
Services Affected: Coursefinder
Impact: Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 16, 13:14 AEDT
Resolved - Access to the Pure Research Management System is fully restored and all services are operational.

OneHelp Reference Number: INC0077417
Services Affected: Pure Research Management System
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 16, 10:09 AEDT
Investigating - Pure Research Management System is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0077417
Services Affected: Pure Research Management System
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 16, 09:43 AEDT
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.