Wiki unavailable - Thursday 16 August from 5pm - 7pm
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 17:00 AEST
Scheduled - The Wiki server is migrating to the University’s cloudMQ environment between 5pm - 7pm on Thursday 16 August. 
 
·         During this time the Wiki will be unavailable. 
·         Following the migration please continue to use the Wiki as you normally would.  
 
This migration is part of a program of works to establish secure, reliable and scalable compute resources to benefit the whole Macquarie University community. 
 
If you have any questions or encounter any issues, please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au. 
 
Stay informed:

- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au 

- Follow @mqu_it on Twitter for breaking alerts and status updates.

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
lynda.com   ? Operational
Staff systems and services (click to expand) Under Maintenance
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Under Maintenance
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Network/Shared Drive   Operational
CloudStor   ? Operational
Research Hub (click to expand) Operational
Pure Research Management System (RMS)   ? Operational
Research Reporting   Operational
Animal Ethics, Biosafety Management and Human Ethics Management System   Operational
Research Animal Management System   Operational
Contracts & Legal   Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
August IT Maintenance Window (Part 1) - Sunday, 19 August 2018 from 12pm - 3pm Aug 19, 12:00-15:00 AEST
Scheduled IT maintenance is taking place on Sunday 19 August 2018 between 12pm - 3pm and 8pm - 10pm.

12pm - 3pm | Internet access from the campus will be affected - users may experience intermittent outages of 2-3 minutes to one or all of the below shared, student and staff systems/services.

8pm - 10pm | Network drive upgrade - all network drives (storage.mq.edu.au) will be unavailable between 8pm-10pm.

Shared systems and services
- Ask.mq
- Google Apps
- iLearn
- iPrint
- MQ Websites
- OneHelp
- OneNet WiFi
- Eduroam
- OneID
- Student systems and services

CourseFinder
- Echo 360
- eStudent
- Gmail (students)
- Handbook
- iLab
- Turnitin
- Unit Guides
- eApplications
- iParticipate (PACE)
- lynda.com

Staff systems and services
- BoardPad
- FMIS (Finance One)
- Office 365
- OneNet Anywhere (VPN)
- iShare
- iTeach
- Datamart
- HR Online
- Wiki
- Truth
- eAcademic
- AMIS (Student One)
- Tracker
- Network Drive
- CloudStor
- Research Hub
- Faculty of Science and Engineering - Teaching Systems
- Faculty of Science and Engineering - Staff Services

Additional information:
Telephony users will NOT be affected by this maintenance.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates

Need help:
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Posted on Aug 16, 12:14 AEST
August IT Maintenance Window (Part 2) - Sunday, 19 August 2018 from 8pm - 10pm Aug 19, 20:00-22:00 AEST
Scheduled IT maintenance is taking place on Sunday 19 August 2018 between 12pm - 3pm and 8pm - 10pm.

12pm - 3pm | Internet access from the campus will be affected - users may experience intermittent outages of 2-3 minutes to one or all of the below shared, student and staff systems/services.

8pm - 10pm | Network drive upgrade - all network drives (storage.mq.edu.au) will be unavailable between 8pm-10pm.

Users may experience intermittent outages to one or all of the following shared, student and staff systems/services:

Shared systems and services
- Ask.mq
- Google Apps
- iLearn
- iPrint
- MQ Websites
- OneHelp
- OneNet WiFi
- Eduroam
- OneID
- Student systems and services

CourseFinder
- Echo 360
- eStudent
- Gmail (students)
- Handbook
- iLab
- Turnitin
- Unit Guides
- eApplications
- iParticipate (PACE)
- lynda.com

Staff systems and services
- BoardPad
- FMIS (Finance One)
- Office 365
- OneNet Anywhere (VPN)
- iShare
- iTeach
- Datamart
- HR Online
- Wiki
- Truth
- eAcademic
- AMIS (Student One)
- Tracker
- Network Drive
- CloudStor
- Research Hub
- Faculty of Science and Engineering - Teaching Systems
- Faculty of Science and Engineering - Staff Services

Additional information:
Telephony users will NOT be affected by this maintenance.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates

Need help:
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Posted on Aug 16, 12:24 AEST
Past Incidents
Aug 16, 2018
Library Databases reduced performance
Resolved - This incident has been resolved.
Aug 16, 14:00 AEST
Update - Access to Library Databases is fully restored and all services are operational.

OneHelp Reference Number: INC0069581
Services impacted: Databases/Journals/eBooks/EzProxy
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 16, 13:59 AEST
Investigating - Library Databases is currently experiencing reduced performance.

We have identified an issue with the login to access the library Databases/Journals/eBooks/EzProxy

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0069581
Services impacted: Databases/Journals/eBooks/EzProxy
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 16, 13:21 AEST
Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Cloudstor service upgrade - Friday 10 August 2018 10:00pm - 11:00pm
Completed - The scheduled maintenance has been completed.
Aug 10, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 AEST
Scheduled - In order to improve your Cloudstor experience, a service upgrade will take place on Friday 10 August between 10:00pm - 11:00pm AEST. During this time, all users will not be able to access Cloudstor.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- For additional information, contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Aug 2, 10:28 AEST
Aug 9, 2018
iPrint unavailable
Resolved - Access to iPrint is fully restored.

OneHelp Reference Number: INC0069235
Services Affected: iPrint
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 9, 19:23 AEST
Investigating - iPrint is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0069235
Services Affected: iPrint
Impact: Staff and Student

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 9, 18:38 AEST
Aug 8, 2018

No incidents reported.

Aug 7, 2018
WIKI unavailable
Resolved - Access to WIKI is fully restored.

OneHelp Reference Number: INC0069100
Services Affected: WIKI
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 7, 16:52 AEST
Investigating - WIKI is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0069100
Services Affected: WIKI
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 7, 15:22 AEST
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018
Careerhub website unavailable
Resolved - Access to careerhub.mq.edu.au is fully restored.

OneHelp Reference Number: INC00068880
Services Affected: Careerhub website
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 3, 13:14 AEST
Investigating - careerhub.mq.edu.au is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC00068880
Services Affected: Careerhub website
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 3, 09:37 AEST
Aug 2, 2018
iPrint is unavailable
Resolved - Access to iPrint is fully restored.

OneHelp Reference Number: INC0068829
Services Affected: iPrint
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 2, 14:07 AEST
Investigating - iPrint is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0068829
Services Affected: iPrint
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Aug 2, 12:14 AEST
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