All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
lynda.com   ? Operational
Annual Progress Report   Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Network/Shared Drive   Operational
CloudStor   ? Operational
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS)   ? Operational
Research Reporting   Operational
Animal Ethics, Biosafety Management and Human Ethics Management System   Operational
Research Animal Management System   Operational
Contracts & Legal   Operational
Research Partnerships   Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018
Completed - The scheduled maintenance has been completed.
Oct 14, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 AEDT
Scheduled - OneHelp will undergo an upgrade between 9pm Saturday 13 October to 9am Sunday 14 October. As a result, https://onehelp.mq.edu.au/ will be unavailable to all users during this time.

Additional information:
Users will be directed to the Macquarie University IT Status page > https://itstatus.mq.edu.au

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Oct 12, 09:00 AEDT
Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018
Completed - The scheduled maintenance has been completed.
Oct 10, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:00 AEDT
Scheduled - HROnline, HRIS and Discoverer reporting will be migrating to the University’s cloudMQ environment between 1pm - 4pm on Wednesday 10 October.

· During this time HROnline, HRIS and Discoverer reporting will be unavailable.
· Following the migration please continue to use these systems as you normally would.

This migration is part of a program of works to establish secure, reliable and scalable compute resources to benefit the whole Macquarie University community.

If you have any questions or encounter any issues, please contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 8, 16:01 AEDT
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018
Resolved - This incident has been resolved.
Oct 3, 15:26 AEST
Monitoring - This issue has now been resolved and we will continue to monitor scheduled recordings.

Unfortunately this means that the Echo system has missed most recordings scheduled for 8am and 9am this morning.

We will be contacting these units directly to arrange an alternative.

Please contact ilearn.help@mq.edu.au if you notice any further issues or would like to ask about a particular recording.
Oct 3, 11:38 AEST
Investigating - There is currently an issue with Echo360 lecture recordings where scheduled recordings are not being captured.

Recordings previous to this issue can still be accessed as normal.

We are working with Echo to resolve this issue as quickly as possible.

Services Affected: Echo360
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 3, 09:44 AEST
Oct 2, 2018

No incidents reported.