Investigating - Currently there is an intermittent issue affecting the reports in AMIS.
We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0087671
Services Affected: AMIS
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 19, 09:42 AEST

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
iLab ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
lynda.com ? Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Degraded Performance
90 days ago
100.0 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Degraded Performance
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
99.61 % uptime
Today
Network ? Operational
90 days ago
99.89 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Resolved - Access to OneNet Wired and OneNet WIFI in 4 First Walk is fully restored and all services are operational.

OneHelp Reference Number: INC0087385
Services Affected: OneNet wired,OneNet Wi-fi, Phones
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 12, 11:27 AEST
Investigating - OneNet Wired and OneNet WIFI Unavailable in 4 First Walk

Currently there is an issue affecting The OneNet wired, OneNet Wi-fi and phone network in 4 First walk
We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0087385
Services Affected: OneNet wired,OneNet Wi-fi, Phones
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 12, 11:14 AEST
Jun 11, 2019
Resolved - Access to passwordchange.mq.edu.au is fully restored.

OneHelp Reference Number: INC0087239
Services Affected: passwordchange.mq.edu.au
Impact: OneID Users

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 11, 10:02 AEST
Investigating - There is currently an issue with password change.mq.edu.au.

OneID users are unable to login to the site to change their password nor able to use the forgot password function to reset forgotten password.

If you need to reset your OneID password, please call the Service Desk on (02)9850 4357, Service Desk will be open until 6pm today. Alternatively, you may email help@mq.edu.au with your OneID number and provide your contact number for our Service Desk advisor to call you back.

OneHelp Reference Number: INC0087239
Services Affected: passwordchange.mq.edu.au
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 10, 15:12 AEST
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019
Resolved - Access to iPrint is fully restored and all services are operational.

OneHelp Reference Number: INC0087103
Services Affected: iPrint
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 6, 09:44 AEST
Investigating - iPrint is currently experiencing reduced performance.

There is currently an issue affecting the Windows iPrint driver
We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0087103
Services Affected: iPrint
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 6, 08:38 AEST
Jun 5, 2019
Resolved - Access to Echo 360 is fully restored and all services are operational.

OneHelp Reference Number: INC0087044
Services Affected: Echo 360
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 5, 13:07 AEST
Investigating - Echo360 is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0087044
Services Affected: Echo 360
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jun 5, 11:05 AEST