All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
AppStream ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
Lindedin Learning ? Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto ? Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) ? Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
99.85 % uptime
Today
Salesforce ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 10:14 AEDT
Scheduled - Scheduled Salesforce maintenance is taking place on Tuesday January 25th at 7:00 PM to 8:00 PM. Work is being undertaken to activate Okta Single Sign-on with MFA, as a result access to Salesforce will be intermittent during this time.

For more details, please refer to the Salesforce Okta MFA - Quick Reference Guide.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 12, 10:40 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 10:12 AEDT
Scheduled - On Sunday Febuary 13th, the Salesforce Spring '22 upgrade is scheduled to take place.

To facilitate this upgrade access to Salesforce will be unavailable from 3:00 AM until 3:30 AM.
Staff will be able to access the system again after 3:30 AM.

About the upgrade:
This required upgrade is part of Salesforce's regular update program with 3 releases a year. After the upgrade the Salesforce CRM will be operating on the Spring '22 release.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 4, 11:30 AEDT
Past Incidents
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 19:00 AEDT
Scheduled - Scheduled IT network security upgrade is taking place between 4:00am to 10:00am Sunday 16th January,2022.

As a result, the following systems may experience intermittent 2 - 3minute outages during this time period:
- OneNet WiFi
- OneNet Wired
- Access to services hosted on Datacentre firewall will be impacted.
- There might be a short impact on OneID authentication on all systems.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 19, 18:19 AEDT
Resolved - Access to the Pure Research Management System is fully restored.

OneHelp Reference Number: INC0127765
Services Affected: PURE
Impact: Staff / Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 19, 12:42 AEDT
Investigating - The Pure Research Management System is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127765
Services Affected: PURE
Impact: Staff / Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 19, 10:09 AEDT
Completed - The scheduled maintenance has been completed.
Jan 19, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 17:00 AEDT
Scheduled - An outage is planned to Ascender Pay (also impacting HRIS, HR Online and Discoverer Reports) as we upgrade to the latest version between 5:00pm Monday 10 January and 7:00am Monday 17 January 2022.

During this time, the following systems will be unavailable:
- HRIS
- Ascender Pay
- Discoverer

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time
notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 6, 16:47 AEDT
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022
Resolved - Access to OneNet WiFi is fully restored.

OneHelp Reference Number: INC0127652
Services Affected: OneNet Wifi
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 16, 12:00 AEDT
Investigating - OneNet WiFi is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127652
Services Affected: OneNet Wifi
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 16, 11:09 AEDT
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 03:00 AEDT
Scheduled - Scheduled Salesforce maintenance is taking place on Sunday January 16th from 3:00 AM to 6:00 AM. Work is being undertaken to perform an org migration from AP20 to AUS13 as part of a move to Hyperforce, as a result access to Salesforce will be in read-only mode during this time.

Salesforce performs these migrations in order to balance their workload and modernize their systems. After January 16th, 2021, Salesforce data will be stored on the AUS13 instance that is hosted on Amazon Web Services (AWS) infrastructure. The new instance location also changes to the AWS Asia Pacific (Sydney, Australia) Region.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 4, 09:36 AEDT
Jan 15, 2022

No incidents reported.

Jan 14, 2022
Resolved - This incident has been resolved.
Jan 14, 18:45 AEDT
Update - Access to Mystudyplan is fully restored.

Services Affected: mystudyplan
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 18:44 AEDT
Investigating - mystudyplan2020 is currently unavailable.

SSL certificate issue

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127555
Services Affected: mystudyplan2020
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 13, 12:06 AEDT
Resolved - Access to PURE is fully restored.

OneHelp Reference Number: INC0127546
Services Affected: Pure RMS
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 16:29 AEDT
Investigating - Pure RMS is currently unavailable.

(503 internal server error)

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127546
Services Affected: Pure RMS
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 13, 10:25 AEDT
Resolved - Access to OneNet WiFi is fully restored.

OneHelp Reference Number: INC0127541
Services Affected: OneNet Wifi
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 16:10 AEDT
Investigating - OneNet Wifi is currently unavailable.

We have identified the issue which has been caused by a certificate problem.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127541
Services Affected: OneNet Wifi
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 13, 10:08 AEDT
Jan 13, 2022
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.