All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
iLab ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
lynda.com ? Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
99.64 % uptime
Today
Network ? Operational
90 days ago
99.89 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 17, 2019

No incidents reported today.

Jul 16, 2019
iPrint unavailable
Resolved - Access to iPrint is fully restored.

OneHelp Reference Number: INC0088853
Services Affected: iPrint
Impact: Staff/Student/Public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 16, 09:48 AEST
Investigating - iPrint is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0088853
Services Affected: iPrint
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 15, 08:44 AEST
Jul 14, 2019
IT Maintenance Window - Sunday 14 July 2019 from 9am to 11am
Completed - The scheduled maintenance has been completed.
Jul 14, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 09:01 AEST
Scheduled - Scheduled IT maintenance is taking place on Sunday 14 July 2019 from 9am to 11am.

As a result, the following services will be impacted:
- iPrint: users may experience intermittent issues and degraded performance for printing, copying, scanning, recharging and using iPrint online (https://iprint.mq.edu.au) during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 9, 13:12 AEST
Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
students.mq.edu.au and staff.mq.edu.au intermittent access
Resolved - Access to students.mq.edu.au and staff.mq.edu.au is fully restored and all services are operational.

OneHelp Reference Number: INC0088706
Services Affected: students.mq.edu.au and staff.mq.edu.au
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 11, 13:24 AEST
Investigating - students.mq.edu.au and staff.mq.edu.au is currently experiencing intermittent access.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0088706
Services Affected: students.mq.edu.au and staff.mq.edu.au
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 11, 09:34 AEST
Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

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