All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
iLab ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
lynda.com ? Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) ? Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Curriculum Management System Maintenance – Monday 14 October to Tuesday 15 October 2019 Oct 14, 17:30 - Oct 15, 07:30 AEDT
Curriculum Management System (MQCMS) will undergo maintenance to fix a range of bugs and in preparation for release of our new Double Degree Advisor in November.

Maintenance is scheduled from 17:30 AEST Monday 14 October until 07:30 AEST Tuesday 15 October.

During this time the system will be unavailable.

We apologise for any inconvenience caused.

Stay informed:
• Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
• Follow @mqu_it on Twitter for breaking alerts and status updates
• Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
• Visit Program Beacon Hub for more information about AMIS 8 and other Program Beacon projects.
• Email beacon@mq.edu.au for more information
Posted on Oct 11, 16:54 AEDT
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
ask.mq.edu.au unavailable
Resolved - ask.mq.edu.au is fully restored and all services are operational.

OneHelp Reference Number: INC009321
Services Affected: ask.mq.edu.au
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 4, 13:41 AEST
Investigating - ask.mq.edu.au is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC009321
Services Affected: ask.mq.edu.au
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 4, 11:34 AEST
mq.edu.au reduced performance
Resolved - mq.edu.au is fully restored and all services are operational.

OneHelp Reference Number: INC0093213
Services Affected: mq.edu.au staff.mq.edu, students.mq.edu.au
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 4, 13:38 AEST
Investigating - mq.edu.au is currently experiencing reduced performance.

Currently there is an issue with the Macquarie website.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0093213
Services Affected: mq.edu.au staff.mq.edu, students.mq.edu.au
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 4, 09:18 AEST
Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019
AMIS and Finance Systems Unavailable - Friday 27 September to Monday 30 September
Completed - The scheduled maintenance has been completed.
Sep 30, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 17:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 27, 09:19 AEST
Scheduled - Downtime for the AMIS and Finance One systems is scheduled from 5pm Friday 27 September to 8am Monday 30 September to enable the AMIS 8 Cloud Upgrade.

During this time, users will not have access to the following:
- AMIS including eStudent
- Finance One systems

We apologise for any inconvenience caused.

For more information on AMIS 8 upgrade and other Program Beacon projects:
- Visit AMIS 8 Project Manager’s blog and Program Beacon Hub
- Email beacon@mq.edu.au

Keep up-to-date on the operational status of all IT systems and services by:
- subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Sep 25, 13:52 AEST
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