Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Campus Wi‑Fi Access Point Upgrade Program
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 2026 - 00:00 AEST
Sep 16, 2026 - 00:00 AEST
Scheduled - Scheduled maintenance is taking place as part of the University wireless network refresh program.
As a result, users may experience short interruptions to Wi‑Fi connectivity in areas where wireless access points are being replaced.
Individual access points are expected to experience approximately five minutes of downtime while replacement works are completed. Work will be undertaken in stages to minimise impact to staff, students and visitors.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 16, 2026 00:00 - Dec 16, 2026 01:00 AEDT
As a result, users may experience short interruptions to Wi‑Fi connectivity in areas where wireless access points are being replaced.
Individual access points are expected to experience approximately five minutes of downtime while replacement works are completed. Work will be undertaken in stages to minimise impact to staff, students and visitors.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Sep 16, 2026 00:00 - Dec 16, 2026 01:00 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 07, 2026 - 16:56 AEST
Sep 07, 2026 - 16:56 AEST
Investigating - Ascender Pay is currently Unavailable.
We are working to resolve this and apologise for any inconvenience caused.
OneHelp Reference Number:
INC0210061
Services Affected: Ascender Pay
Impact: Staff
For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 07, 2026 - 11:49 AEST
We are working to resolve this and apologise for any inconvenience caused.
OneHelp Reference Number:
INC0210061
Services Affected: Ascender Pay
Impact: Staff
For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Sep 07, 2026 - 11:49 AEST
About This Site
Welcome to Macquarie University's IT Status Page.
The below list shows a real-time view of the live operational status of IT systems and services.
To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.
Student systems and services (click to expand)
Operational
CourseFinder
Operational
Echo 360
Operational
eStudent
Operational
Gmail (students)
Operational
Handbook
Operational
AppStream
Operational
Turnitin
Operational
Unit Guides
Operational
eApplications
Operational
iParticipate (PACE)
Operational
Annual Progress Report
Operational
Leganto Unit Readings
Operational
ProLearn
Operational
Xetta Payment Gateway
Operational
Staff systems and services (click to expand)
Operational
FMIS (Finance One)
Operational
Office 365
Operational
OneNet Anywhere (VPN)
Operational
iShare
Operational
iTeach
Operational
Datamart
Operational
HR Online
Operational
Wiki
Operational
Truth
Operational
eAcademic
Operational
AMIS (Student One)
Operational
Network/Shared Drive
Operational
Survivor
Operational
TEDS Student Evaluation
Operational
Basware (Invoices)
Operational
Jedox (Foresight)
Operational
Calumo
Operational
HRIS
Operational
Curriculum Management System (MQCMS)
Operational
Discoverer
Operational
Workday
Operational
smartsheet
Operational
GlobalProtect Datacenter VPN
Operational
Research Hub (click to expand)
Operational
Pure Research Management System (RMS)
Operational
Research Reporting
Operational
Animal Ethics, Biosafety Management and Human Ethics Management System
Operational
Research Animal Management System
Operational
Contracts & Legal
Operational
Research Partnerships
Operational
Research Portal
Operational
Google Apps
Operational
iLearn
Operational
iPrint
Operational
MQ Websites
Operational
OneHelp (ServiceNow)
Operational
OneNet WiFi
Operational
OneNet Wired
Operational
Eduroam
Operational
OneID
Operational
Webforms
Operational
Telephony
Operational
Network
Operational
MultiSearch
Operational
OneNet Anywhere
Operational
Salesforce Legacy (AUS64)
Operational
Salesforce University (AUS58)
Operational
Salesforce Health (AUS66)
Operational
EZProxy
Operational
Zoom
Operational
REDCap
Operational
Publish & Resource Booker
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: [insert system/service name] Sep 24, 2026 08:30-09:30 AEST
Scheduled maintenance is taking place on ONIT authentication services.
As a result, users may experience authentication issues or be temporarily unable to log in during this time.
To facilitate this maintenance, authentication services will be impacted from 8:30 AM until 9:30 AM AEST.
This maintenance migrates authentication from Okta to Microsoft Entra ID as part of the University's identity platform modernisation program.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:40 AEST
As a result, users may experience authentication issues or be temporarily unable to log in during this time.
To facilitate this maintenance, authentication services will be impacted from 8:30 AM until 9:30 AM AEST.
This maintenance migrates authentication from Okta to Microsoft Entra ID as part of the University's identity platform modernisation program.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:40 AEST
Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Pure Authentication Sep 24, 2026 18:00-19:00 AEST
Scheduled maintenance is taking place on Pure authentication services.
As a result, users may experience authentication issues or be temporarily unable to log in during this time.
To facilitate this maintenance, authentication services will be impacted from 6:00 PM until 7:00 PM AEST.
This maintenance migrates authentication from Okta to Microsoft Entra ID as part of the University's identity platform modernisation program.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:38 AEST
As a result, users may experience authentication issues or be temporarily unable to log in during this time.
To facilitate this maintenance, authentication services will be impacted from 6:00 PM until 7:00 PM AEST.
This maintenance migrates authentication from Okta to Microsoft Entra ID as part of the University's identity platform modernisation program.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:38 AEST
Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: MUH AWS Services Sep 30, 2026 06:00-10:00 AEST
Scheduled maintenance is taking place on MUH AWS network infrastructure on 30 September 2026.
As a result, users may experience degraded performance or intermittent access to applications hosted within MUH AWS.
To facilitate this maintenance, service performance may be impacted between 6:00 AM and 10:00 AM AEST.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 15, 2026 - 15:29 AEST
As a result, users may experience degraded performance or intermittent access to applications hosted within MUH AWS.
To facilitate this maintenance, service performance may be impacted between 6:00 AM and 10:00 AM AEST.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 15, 2026 - 15:29 AEST
Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: MQ AWS Hosted Services Sep 30, 2026 06:00-10:00 AEST
Scheduled maintenance is taking place on MQ AWS network infrastructure on 30 September 2026.
As a result, users may experience degraded performance or intermittent connectivity to applications hosted within MQ AWS.
To facilitate this maintenance, service performance may be impacted between 6:00 AM and 10:00 AM AEST.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 15, 2026 - 15:28 AEST
As a result, users may experience degraded performance or intermittent connectivity to applications hosted within MQ AWS.
To facilitate this maintenance, service performance may be impacted between 6:00 AM and 10:00 AM AEST.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 15, 2026 - 15:28 AEST
Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Symplicity Advocate Authentication Sep 30, 2026 17:00-18:00 AEST
Scheduled maintenance is taking place on Symplicity Advocate authentication services.
As a result, users may experience authentication issues or be temporarily unable to log in during this time.
To facilitate this maintenance, authentication services will be impacted from 5:00 PM until 6:00 PM AEST.
This maintenance migrates authentication from Okta to Microsoft Entra ID as part of the University's identity platform modernisation program.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:33 AEST
As a result, users may experience authentication issues or be temporarily unable to log in during this time.
To facilitate this maintenance, authentication services will be impacted from 5:00 PM until 6:00 PM AEST.
This maintenance migrates authentication from Okta to Microsoft Entra ID as part of the University's identity platform modernisation program.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:33 AEST
Scheduled Maintenance - Partial Outage: Standard Monthly Infrastructure Patching Oct 3, 2026 06:00-18:00 AEST
Scheduled maintenance is taking place from 6:00 AM to 6:00 PM AEST on 3 October 2026 as part of standard monthly infrastructure patching.
During this time, some IT services may be degraded or partially unavailable.
Access to various systems may be intermittently impacted while maintenance activities are carried out.
The maintenance includes deployment of approved security patches to internet-facing production Windows and Linux servers.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:36 AEST
During this time, some IT services may be degraded or partially unavailable.
Access to various systems may be intermittently impacted while maintenance activities are carried out.
The maintenance includes deployment of approved security patches to internet-facing production Windows and Linux servers.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:36 AEST
Scheduled Maintenance - Service Unavailable: Network Services - 11 Wally's Walk and 10 Sir Christopher Ondaatje Avenue Nov 28, 2026 08:00 - Nov 29, 2026 16:00 AEDT
Scheduled maintenance is taking place on network services supporting 11 Wally's Walk and 10 Sir Christopher Ondaatje Avenue.
As a result, network services within these buildings may be unavailable during the maintenance window.
This maintenance supports replacement of communications infrastructure and upgrade of building distribution switching services.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:30 AEST
As a result, network services within these buildings may be unavailable during the maintenance window.
This maintenance supports replacement of communications infrastructure and upgrade of building distribution switching services.
Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Sep 22, 2026 - 12:30 AEST