Macquarie University IT Status

All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.

Student systems and services (click to expand) Operational

90 days ago

100.0 % uptime

Today

CourseFinder Operational

Echo 360 Operational

eStudent Operational

Gmail (students) Operational

Handbook Operational

AppStream Operational

Turnitin Operational

Unit Guides Operational

eApplications Operational

iParticipate (PACE) Operational

Lindedin Learning Operational

Annual Progress Report Operational

90 days ago

100.0 % uptime

Today

Leganto Operational

90 days ago

100.0 % uptime

Today

Staff systems and services (click to expand) Operational

90 days ago

100.0 % uptime

Today

BoardPad Operational

FMIS (Finance One) Operational

Office 365 Operational

OneNet Anywhere (VPN) Operational

iShare Operational

iTeach Operational

Datamart Operational

HR Online Operational

Wiki Operational

Truth Operational

eAcademic Operational

AMIS (Student One) Operational

Tracker Operational

Network/Shared Drive Operational

CloudStor Operational

Survivor Operational

TEDS Student Evaluation Operational

90 days ago

100.0 % uptime

Today

Basware (Invoices) Operational

90 days ago

100.0 % uptime

Today

Jedox (Foresight) Operational

90 days ago

100.0 % uptime

Today

Calumo Operational

90 days ago

100.0 % uptime

Today

HRIS Operational

90 days ago

100.0 % uptime

Today

Curriculum Management System (MQCMS) Operational

90 days ago

100.0 % uptime

Today

Discoverer Operational

90 days ago

100.0 % uptime

Today

Workday Operational

90 days ago

100.0 % uptime

Today

Research Hub (click to expand) Operational

90 days ago

100.0 % uptime

Today

Pure Research Management System (RMS) Operational

Research Reporting Operational

Animal Ethics, Biosafety Management and Human Ethics Management System Operational

Research Animal Management System Operational

Contracts & Legal Operational

Research Partnerships Operational

90 days ago

100.0 % uptime

Today

Research Portal Operational

90 days ago

100.0 % uptime

Today

Ask.mq Operational

Google Apps Operational

iLearn Operational

iPrint Operational

MQ Websites Operational

OneHelp Operational

OneNet WiFi Operational

OneNet Wired Operational

Eduroam Operational

OneID Operational

Webforms Operational

Telephony Operational

90 days ago

100.0 % uptime

Today

Network Operational

90 days ago

100.0 % uptime

Today

MultiSearch Operational

90 days ago

100.0 % uptime

Today

OneNet Anywhere Operational

90 days ago

99.85 % uptime

Today

Salesforce Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Salesforce maintenance - Tuesday January 25th at 7:00 PM to 8:00 PM Jan 25, 19:00-20:00 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 10:14 AEDT

Scheduled - Scheduled Salesforce maintenance is taking place on Tuesday January 25th at 7:00 PM to 8:00 PM. Work is being undertaken to activate Okta Single Sign-on with MFA, as a result access to Salesforce will be intermittent during this time.

For more details, please refer to the Salesforce Okta MFA - Quick Reference Guide.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 12, 10:40 AEDT

Salesforce upgrade - Sunday Febuary 13th from 3:00 AM to 3:30 AM Feb 13, 03:00-03:30 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 10:12 AEDT

Scheduled - On Sunday Febuary 13th, the Salesforce Spring '22 upgrade is scheduled to take place.

To facilitate this upgrade access to Salesforce will be unavailable from 3:00 AM until 3:30 AM.
Staff will be able to access the system again after 3:30 AM.

About the upgrade:
This required upgrade is part of Salesforce's regular update program with 3 releases a year. After the upgrade the Salesforce CRM will be operating on the Spring '22 release.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 4, 11:30 AEDT

Past Incidents

Jan 19, 2022

IT Network maintenance - 7pm - 8pm Wednesday 19 Jan 2022

Completed - The scheduled maintenance has been completed.
Jan 19, 20:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 19:00 AEDT

Scheduled - Scheduled IT network security upgrade is taking place between 4:00am to 10:00am Sunday 16th January,2022.

As a result, the following systems may experience intermittent 2 - 3minute outages during this time period:
- OneNet WiFi
- OneNet Wired
- Access to services hosted on Datacentre firewall will be impacted.
- There might be a short impact on OneID authentication on all systems.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 19, 18:19 AEDT

Pure Research Management System unavailable

Resolved - Access to the Pure Research Management System is fully restored.

OneHelp Reference Number: INC0127765
Services Affected: PURE
Impact: Staff / Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 19, 12:42 AEDT

Investigating - The Pure Research Management System is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127765
Services Affected: PURE
Impact: Staff / Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 19, 10:09 AEDT

Ascender Payroll Upgrade – 5:00 pm Monday 10 January – 7:00 am Monday 17 January 2022 (AEST)

Completed - The scheduled maintenance has been completed.
Jan 19, 07:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 17:00 AEDT

Scheduled - An outage is planned to Ascender Pay (also impacting HRIS, HR Online and Discoverer Reports) as we upgrade to the latest version between 5:00pm Monday 10 January and 7:00am Monday 17 January 2022.

During this time, the following systems will be unavailable:
- HRIS
- Ascender Pay
- Discoverer

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time
notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 6, 16:47 AEDT

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

OneNet WiFi unavailable

Resolved - Access to OneNet WiFi is fully restored.

OneHelp Reference Number: INC0127652
Services Affected: OneNet Wifi
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 16, 12:00 AEDT

Investigating - OneNet WiFi is currently unavailable.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127652
Services Affected: OneNet Wifi
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 16, 11:09 AEDT

Salesforce maintenance - Sunday January 16th from 3:00 AM to 6:00 AM

Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 03:00 AEDT

Scheduled - Scheduled Salesforce maintenance is taking place on Sunday January 16th from 3:00 AM to 6:00 AM. Work is being undertaken to perform an org migration from AP20 to AUS13 as part of a move to Hyperforce, as a result access to Salesforce will be in read-only mode during this time.

Salesforce performs these migrations in order to balance their workload and modernize their systems. After January 16th, 2021, Salesforce data will be stored on the AUS13 instance that is hosted on Amazon Web Services (AWS) infrastructure. The new instance location also changes to the AWS Asia Pacific (Sydney, Australia) Region.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jan 4, 09:36 AEDT

Jan 15, 2022

No incidents reported.

Jan 14, 2022

mystudyplan unavailable

Resolved - This incident has been resolved.
Jan 14, 18:45 AEDT

Update - Access to Mystudyplan is fully restored.

Services Affected: mystudyplan
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 18:44 AEDT

Investigating - mystudyplan2020 is currently unavailable.

SSL certificate issue

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127555
Services Affected: mystudyplan2020
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 13, 12:06 AEDT

Pure RMS unavailable

Resolved - Access to PURE is fully restored.

OneHelp Reference Number: INC0127546
Services Affected: Pure RMS
Impact: Staff/Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 16:29 AEDT

Investigating - Pure RMS is currently unavailable.

(503 internal server error)

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127546
Services Affected: Pure RMS
Impact: Staff/Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 13, 10:25 AEDT

OneNet Wifi unavailable

Resolved - Access to OneNet WiFi is fully restored.

OneHelp Reference Number: INC0127541
Services Affected: OneNet Wifi
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 14, 16:10 AEDT

Investigating - OneNet Wifi is currently unavailable.

We have identified the issue which has been caused by a certificate problem.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0127541
Services Affected: OneNet Wifi
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jan 13, 10:08 AEDT

Jan 13, 2022

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

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