All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
AppStream ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
Lindedin Learning ? Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto ? Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) ? Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
99.45 % uptime
Today
Salesforce Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Salesforce maintenance is taking place on November 7th from 3:00 AM to 7:00 AM. Work is being undertaken to perform an org migration from AP20 to AUS25 as part of a move to Hyperforce, as a result access to Salesforce will be in read-only mode during this time.

Salesforce performs these migrations in order to balance their workload and modernize their systems. After November 6, 2021, Salesforce data will be stored on the AUS25 instance that is hosted on Amazon Web Services (AWS) infrastructure. The new instance location also changes to the AWS Asia Pacific (Sydney, Australia) Region.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Oct 5, 16:48 AEDT
Past Incidents
Oct 19, 2021

No incidents reported today.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 13:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:01 AEDT
Scheduled - The University’s Student and Finance systems is being upgraded to the latest version on 15 - 16 October. 

AMIS, FinanceOne, eStudent, eAcademic and Applicant Portal will be unavailable between 5pm AEDT Friday 15 October – 1pm AEDT Saturday 16 October.  

- Stay informed: Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates 
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 12, 14:25 AEDT
Resolved - This incident has been resolved.
Oct 16, 11:14 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 16:07 AEDT
Investigating - The Macquarie Library web site is currently unavailable.

When loading the library web site, a 'Page not found' message is displayed that indicates (incorrectly) that the site is undergoing planned maintenance.

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0124649
Services Affected: Library web site
Impact: Staff and students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 13, 14:28 AEDT
Oct 15, 2021
Oct 14, 2021

No incidents reported.

Oct 13, 2021
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021
Completed - The scheduled maintenance has been completed.
Oct 10, 03:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:01 AEDT
Scheduled - On Sunday October 10 the Salesforce Winter '22 upgrade is scheduled to take place.

To facilitate this upgrade access to Salesforce will be unavailable from 3:00 AM until 3:30 AM. Staff will be able to access the system again after 3:30 AM.

About the upgrade:
This required upgrade is part of Salesforce's regular update program with 3 releases a year. After the upgrade the Salesforce CRM will be operating on the Winter '22 release.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Oct 5, 16:14 AEDT
Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021
Resolved - Access to Outlook Web Access is restored.

OneHelp Reference Number: INC0124195
Services Affected: Outlook Web Access
Impact: Staff and HDR Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 6, 10:29 AEDT
Investigating - Outlook Web Access is currently experiencing intermittent access issues

We have escalated the issue to Microsoft and Microsoft is investigating. We apologise for any inconvenience caused.

OneHelp Reference Number: INC0124195
Services Affected: Outlook Web Access
Impact: Staff and HDR students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Oct 5, 11:37 AEDT
Oct 5, 2021