Incident - Service Degraded: Microsoft Teams
Monitoring - A fix has been implemented and we are monitoring the results.
May 06, 2026 - 20:13 AEST
Update - Users are encouraged to use Teams on the web as workaround: https://teams.microsoft.com/
May 06, 2026 - 13:43 AEST
Investigating - Microsoft Teams is currently experiencing service/functionality degradation.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0202984
Services Affected: Microsoft Teams
Impact: Staff/Students

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email onehelp@mq.edu.au
May 06, 2026 - 13:32 AEST

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder Operational
Echo 360 Operational
eStudent Operational
Gmail (students) Operational
Handbook Operational
AppStream Operational
Turnitin Operational
Unit Guides Operational
eApplications Operational
iParticipate (PACE) Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto Unit Readings Operational
90 days ago
100.0 % uptime
Today
ProLearn Operational
90 days ago
100.0 % uptime
Today
Xetta Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
FMIS (Finance One) Operational
Office 365 Operational
OneNet Anywhere (VPN) Operational
iShare Operational
iTeach Operational
Datamart Operational
HR Online Operational
Wiki Operational
Truth Operational
eAcademic Operational
AMIS (Student One) Operational
Network/Shared Drive Operational
Survivor Operational
TEDS Student Evaluation Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) Operational
90 days ago
100.0 % uptime
Today
Calumo Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
smartsheet Operational
90 days ago
100.0 % uptime
Today
GlobalProtect Datacenter VPN Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
90 days ago
100.0 % uptime
Today
Contracts & Legal Operational
90 days ago
100.0 % uptime
Today
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal Operational
90 days ago
100.0 % uptime
Today
Google Apps Operational
iLearn Operational
iPrint Operational
MQ Websites Operational
OneHelp (ServiceNow) Operational
OneNet WiFi Operational
OneNet Wired Operational
Eduroam Operational
OneID Operational
Webforms Operational
Telephony Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere Operational
90 days ago
100.0 % uptime
Today
Salesforce Legacy (AUS64) Operational
90 days ago
97.77 % uptime
Today
Salesforce University (AUS58) Operational
90 days ago
97.77 % uptime
Today
Salesforce Health (AUS66) Operational
90 days ago
97.73 % uptime
Today
EZProxy Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
REDCap Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 31, 2026

No incidents reported today.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
Scheduled Maintenance - Service Unavailable: iTeach and Unit Guides
Completed - The scheduled maintenance has been completed.
May 26, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:30 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 26, 16:32 AEST
Scheduled - Scheduled maintenance is taking place on iTeach and Unit Guides on 26th May, 2026 from 8:30pm to 11:30pm.

As a result, iTeach and Unit Guides may be partially unavailable during this time and service may be degraded.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
May 22, 17:24 AEST
May 25, 2026

No incidents reported.

May 24, 2026
Scheduled Maintenance - Service Unavailable: Campus and hospital WiFi
Completed - The scheduled maintenance has been completed.
May 24, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:00 AEST
Scheduled - Scheduled Campus and hospital WiFi maintenance is taking place on 24/05/2026.

As a result, Campus and hospital WiFi will be impacted from 24/05/2026 08:00 until 24/05/2026 14:00.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
May 22, 17:31 AEST
May 23, 2026
Scheduled Maintenance - Service Unavailable: Network Upgrade
Completed - The scheduled maintenance has been completed.
May 23, 23:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 17:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 22, 17:33 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 21, 14:30 AEST
Scheduled - Scheduled Network Upgrade at 14SW and 18WW maintenance is taking place on 23/05/2026.

As a result, network outage, all internet and telephone will be impacted from 23/05/2026 17:00:00 until 23/05/2026 23:45:00.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
May 21, 14:28 AEST
Scheduled Maintenance - Service Unavailable: Calumo - Snowflake
Completed - The scheduled maintenance has been completed.
May 23, 17:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 17:30 AEST
Scheduled - Scheduled Calumo - Snowflake maintenance is taking place on 22/05/2026.

As a result, Calumo - Snowflake will be impacted from 22/05/2026 17:00:00 until 23/05/2026 17:00:00.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
May 22, 17:16 AEST
May 22, 2026
Scheduled Maintenance - Planned Power Outage: 5, 10, 11 Gymnasium Road
Completed - The scheduled maintenance has been completed.
May 22, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 AEST
Scheduled - A Planned Power Outage is scheduled for 10 Gymnasium Road, 11 Gymnasium and 5 Gymnasium Road for 21/05/2026 22:00:00 until 22/05/2026 07:00:00

As a result, IT Infrastructure and services may be degraded or unavailable during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
May 21, 17:24 AEST
May 21, 2026
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

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