All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
iLab ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
lynda.com ? Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
99.6 % uptime
Today
Network ? Operational
90 days ago
99.89 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
99.89 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019
Completed - The scheduled maintenance has been completed.
May 19, 02:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 14, 14:55 AEST
Scheduled - Scheduled iShare maintenance is taking place on Saturday 18 May 2019 at 11pm. Work is being undertaken to perform some minor but mandatory maintenance for the database server.

To facilitate this maintenance, access to iShare will be unavailable from 11pm on 18 May 2019 until 2am on 19 May 2019.
May 14, 14:53 AEST
May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019
Resolved - iPrint issue has been resolved.

OneHelp Reference Number: INC0085460
Services Affected: iPrint
Impact: Staff/Student/Public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
May 10, 17:11 AEST
Investigating - There is currently an issue with iPrint for users who print using the web upload method via iprint.mq.edu.au or email iprint@mq.edu.au.

Printing directly from computers using the iPrint drivers is working fine.

We are currently working with our vendor to investigate. Thank you for your patience and understanding while we are resolving this issue.

OneHelp Reference Number: INC0085460
Services Affected: iPrint
Impact: Staff, Student and public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
May 9, 16:36 AEST
Resolved - The power issue has been repaired.

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
May 10, 13:05 AEST
Investigating - There is currently a power outage affecting multiple buildings across campus.

Library building has been evacuated.

Student Lab in 17 Wally's Walk is closed.

IT Service Desk has been temporary relocated to MUSE building just outside Student Connect and we can still be contacted via phones and email.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
May 10, 09:54 AEST
May 8, 2019

No incidents reported.

May 7, 2019
Resolved - This incident has been resolved.
May 7, 16:13 AEST
Update - iPrint is now fully restored and all services are operational.

OneHelp Reference Number: INC0085295
Services Affected: iPrint
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
May 7, 13:25 AEST
Investigating - iPrint is currently unavailable in multiple locations.

We have received reports from the following locations:

75 Talavera Road Levels 3 & 6
19 Eastern Road
1 Innovation Road Level 3
C5C Computer Labs

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0085292
Services Affected: iPrint
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
May 7, 12:49 AEST
May 6, 2019

No incidents reported.