Investigating - We are currently experiencing issues with the phone system affecting Student Connect.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0057931
Services Affected: Phone System
Impact: Staff/Students/public
Feb 8, 17:29 AEDT

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
CourseFinder   ? Operational
Echo 360   ? Operational
eStudent   Operational
Gmail (students)   ? Operational
Handbook   ? Operational
iLab   ? Operational
Turnitin   Operational
Unit Guides   ? Operational
eApplications   ? Operational
iParticipate (PACE)   Operational
Staff systems and services (click to expand) Operational
BoardPad   ? Operational
FMIS (Finance One)   ? Operational
Office 365   ? Operational
OneNet Anywhere (VPN)   ? Operational
iShare   ? Operational
iTeach   ? Operational
Datamart   ? Operational
HR Online   ? Operational
Wiki   ? Operational
Truth   ? Operational
eAcademic   Operational
AMIS (Student One)   ? Operational
Tracker   ? Operational
Pure Research Management System (RMS)   ? Operational
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems   ? Operational
Faculty of Science and Engineering - Staff Services   ? Operational
Ask.mq   ? Operational
Google Apps   Operational
iLearn   ? Operational
iPrint   ? Operational
MQ Websites   ? Operational
OneHelp   ? Operational
OneNet WiFi   ? Operational
OneNet Wired   ? Operational
Eduroam   ? Operational
OneID   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2018

No incidents reported today.

Feb 20, 2018

No incidents reported.

Feb 19, 2018
Resolved - Access to Staff and Student portal website is fully restored and all services are operational.

OneHelp Reference Number: INC0058759
Services Affected: Staff and Student portal
Impact: [Staff/Students/public]


Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 19, 11:50 AEDT
Investigating - Staff and Student portal is currently unavailable

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0058759
Services Affected: Staff and Student portal
Impact: [Staff/Students/public]

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 19, 10:38 AEDT
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Completed - The scheduled maintenance has been completed.
Feb 15, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 02:00 AEDT
Scheduled - Scheduled iLearn maintenance is taking place on Thursday, 15 February 2018 from 2 AM to 3 AM. Work is being undertaken to carry out routine maintenance, as a result access to iLearn will be unavailable during this time.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Feb 6, 15:46 AEDT
Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018
Resolved - Access to invoices.mq.edu.au is fully restored.

OneHelp Reference Number: INC0058056
Services Affected: Invoices
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 12, 11:26 AEDT
Update - Access to invoices.mq.edu.au is fully restored.

OneHelp Reference Number: INC0058056
Services Affected: Invoices
Impact: Staff

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 12, 11:25 AEDT
Investigating - invoices.mq.edu.au is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0058056
Services Affected: Invoices
Impact: Staff

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 12, 08:57 AEDT
Resolved - passwordchange.mq.edu.au is fully restored.

OneHelp Reference Number: INC0058046
Services Affected: OneID password reset
Impact: Staff/Students/Public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 12, 11:22 AEDT
Investigating - passwordchange.mq.edu.au is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0058046
Services Affected: OneID password reset
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 12, 08:44 AEDT
Feb 11, 2018
Completed - The scheduled maintenance has been completed.
Feb 11, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 06:00 AEDT
Scheduled - Scheduled IT maintenance is taking place on Sunday 11 February 2018 from 6.00am – 10.00am. As a result, the following services will lose network connectivity for 3 - 5 minutes.

Datamart
Survivor (some websites)
Finance One
Sonia (PACE)

Additional information:
OneNet Anywhere (VPN) upgrade - intermittent outages between 8am-10am.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Feb 6, 15:42 AEDT
Feb 10, 2018
Completed - The scheduled maintenance has been completed.
Feb 10, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 08:00 AEDT
Scheduled - DataMart services will be unavailable Saturday, 10th February 2018 from 8.00 am to 8.00 pm due to a system upgrade.

We apologise for any inconvenience and thank you for your patience.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Feb 7, 09:38 AEDT
Feb 9, 2018

No incidents reported.

Feb 8, 2018
Resolved - Access to Multisearch is fully restored and all services are operational.

OneHelp Reference Number: INC0057939
Services Affected: Multisearch
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 8, 19:27 AEDT
Investigating - Multisearch is currently unavailable.

We have identified an issue with authenticating to simsrad.net.ocs.mq

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0057939
Services Affected: Multisearch
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 8, 18:39 AEDT
Resolved - Access to Student Connect phones is fully restored and all services are operational.

OneHelp Reference Number: INC0057878
Services Affected: Phone System
Impact: Staff/Students/public

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 8, 09:04 AEDT
Investigating - We are currently experiencing issues with the phone system affecting Student Connect.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0057878
Services Affected: Phone System
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 8, 08:35 AEDT
Feb 7, 2018

No incidents reported.