All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
AppStream ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
Lindedin Learning ? Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto ? Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
99.44 % uptime
Today
BoardPad ? Operational
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) ? Operational
90 days ago
99.86 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
97.52 % uptime
Today
Curriculum Management System (MQCMS) ? Operational
90 days ago
99.34 % uptime
Today
Discoverer Operational
90 days ago
99.34 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Faculty Systems (click to expand) Operational
Faculty of Science and Engineering - Teaching Systems ? Operational
Faculty of Science and Engineering - Staff Services ? Operational
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
99.34 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 26, 2020

No incidents reported today.

Feb 25, 2020
Multiple MQ websites unavailable
Resolved - Access to Staff portal, student portal, ask.mq.edu.au and mystudyplan2020 is fully restored.

OneHelp Reference Number: INC0099964
Services Affected: Staff and Student portal, ask.mq.edu.au, mystudyplan2020
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 25, 11:05 AEDT
Investigating - The following websites are currently unavailable:

- Students.mq.edu.au
- Staff.mq.edu.au
- ask.mq.edu.au (not loading properly)
- mystudyplan2020 (Not loading properly)

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0099964
Services Affected: Staff and Student portal, ask.mq.edu.au, mystudyplan2020
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.auWe have identified the issue which has been caused by [Insert further information here].
Feb 25, 10:15 AEDT
Feb 24, 2020
Multiple websites unavailable
Resolved - Access to Staff and Student portal is fully restored.

OneHelp Reference Number: INC0099828
Services Affected: Staff and Student portal
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 24, 12:33 AEDT
Update - Update: The following sites have been restored:
- ask.mq.edu.au
- mystudyplan2020

We are still working on restoring students.mq.edu.au and staff.mq.edu.au.

Thank you for your patience and we apologise for any inconvenience caused.

OneHelp Reference Number: INC0099828
Services Affected: Staff and Student portal
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 24, 10:35 AEDT
Investigating - The following websites are currently unavailable:

- Students.mq.edu.au
- Staff.mq.edu.au
- ask.mq.edu.au
- mystudyplan2020

We are investigating and apologise for any inconvenience caused.

OneHelp Reference Number: INC0099828
Services Affected: Staff and Student portal, ask.mq.edu.au, mystudyplan2020
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 24, 10:16 AEDT
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Wiki.mq.edu.au unavailable
Resolved - Access to Wiki is fully restored.

OneHelp Reference Number: INC0099369
Services Affected: Wiki
Impact: Staff and Students

Thank you for your patience during this service disruption.

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 14, 14:42 AEDT
Investigating - Wiki.mq.edu.au is currently unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0099369
Services Affected: Wiki.mq.edu.au
Impact: Staff/Students/public

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Feb 14, 14:03 AEDT
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

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