All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Uptime over the past 90 days. View historical uptime.
Student systems and services (click to expand) Operational
90 days ago
99.72 % uptime
Today
CourseFinder ? Operational
Echo 360 ? Operational
eStudent Operational
Gmail (students) ? Operational
Handbook ? Operational
AppStream ? Operational
Turnitin Operational
Unit Guides ? Operational
eApplications ? Operational
iParticipate (PACE) Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto Unit Readings ? Operational
90 days ago
99.44 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
99.93 % uptime
Today
FMIS (Finance One) ? Operational
Office 365 ? Operational
OneNet Anywhere (VPN) ? Operational
iShare ? Operational
iTeach ? Operational
Datamart ? Operational
HR Online ? Operational
Wiki ? Operational
Truth ? Operational
eAcademic Operational
AMIS (Student One) ? Operational
Tracker ? Operational
Network/Shared Drive Operational
CloudStor ? Operational
Survivor ? Operational
TEDS Student Evaluation ? Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) ? Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) ? Operational
90 days ago
100.0 % uptime
Today
Calumo ? Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) ? Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
99.44 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) ? Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
Contracts & Legal Operational
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal ? Operational
90 days ago
100.0 % uptime
Today
Ask.mq ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites ? Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Eduroam ? Operational
OneID ? Operational
Webforms ? Operational
Telephony ? Operational
90 days ago
97.59 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
99.31 % uptime
Today
OneNet Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Salesforce ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 3, 2022
Leganto Unit Readings and MultiSearch
Completed - The scheduled maintenance has been completed.
Jul 3, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 02:00 AEST
Scheduled - MultiSearch and Leganto Unit Readings will be unavailable from 2am Sunday 3rd July 2022 due to maintenance. These systems are expected to be back online by mid-afternoon.

Please note, Leganto bookmarks and CiteIt bookmarklets require updating. Any links that contain 'https://ap01' will not work after 3rd July. Please recreate these bookmarks now.
Jun 30, 13:23 AEST
Jul 2, 2022
Wiki maintenance - Friday 6:43pm 1st July - Saturday 1:43pm 2nd July 2022
Completed - The scheduled maintenance has been completed.
Jul 2, 13:44 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:43 AEST
Scheduled - Scheduled maintenance for the Wiki will take place on Friday the 1st of July 6:43pm and will last until 1:43pm on the 2nd of July 2022.

As a result, wiki.mq.edu.au will be unavailable during this period.

Stay informed:

- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au

- Follow @mqu_it on Twitter for breaking alerts and status updates

- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 29, 13:52 AEST
Jul 1, 2022
Workday maintenance - 6:30 PM Thursday 30th June to 12AM 1st July 2022.
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 18:31 AEST
Scheduled - Scheduled maintenance for Workday will take place on Thursday evening at 6:30PM 30th June until 12am Friday 1st July.


As a result, Workday will be unavailable during this period. We will be restricting access at this time to ensure that the data being loaded into Workday is not touching existing activities and processes being run.


Stay informed:

- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au

- Follow @mqu_it on Twitter for breaking alerts and status updates

- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 29, 10:36 AEST
Jun 30, 2022
Jun 29, 2022

No incidents reported.

Jun 28, 2022
Teche website maintenance - Tuesday, 28th June 2022, 05:00 PM- 6:00 PM
Completed - The scheduled maintenance has been completed.
Jun 28, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 17:00 AEST
Scheduled - Scheduled maintenance for the Teche website will take place on Tuesday evening from 5pm – 6pm 28th June 2022.

As a result, the Teche website ( teche.mq.edu.au ) will be unavailable during this period.

Stay informed:

- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au

- Follow @mqu_it on Twitter for breaking alerts and status updates

- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 28, 10:32 AEST
Jun 27, 2022

No incidents reported.

Jun 26, 2022
iPrint maintenance – 26/06/2022 8am to 1pm
Completed - The scheduled maintenance has been completed.
Jun 26, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:00 AEST
Scheduled - On 26/06/2022 iPrint is scheduled to be updated.

To facilitate this upgrade, access to iPrint will be unavailable from 8am until 1pm on the 26th of June 2022.

About the upgrade:
Security fixes and site-specific upgrades on the following web applications:

iprint.mq.edu.au
iprintadmin.mq.edu.au

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 22, 16:32 AEST
Jun 25, 2022
CHG0010545 - Truth Application Database Upgrade
Completed - The scheduled maintenance has been completed.
Jun 25, 13:42 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:43 AEST
Scheduled - We will be undergoing a database upgrade for Truth. Application will not be available from 24/06/2022 18:43 to 25/06/2022 13:42
Jun 22, 15:27 AEST
Jun 24, 2022
Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Workday maintenance - 6:30 PM Monday 20 June to 12am Tuesday 21st June 2022
Completed - The scheduled maintenance has been completed.
Jun 21, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:30 AEST
Scheduled - Scheduled maintenance for Workday will take place on Monday evening at 6:30PM 20th June until 12am 21st June.

As a result, Workday will be unavailable during this period. We will be restricting access at this time to ensure that the data being loaded into Workday is not touching existing activities and processes being run.

Stay informed:

- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au

- Follow @mqu_it on Twitter for breaking alerts and status updates

- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 14, 15:27 AEST
Jun 20, 2022
Symplicity Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:01 AEST
Scheduled - On Monday 20/06/2022 Simplicity maintenance will take place.

To facilitate this maintenance, access to Simplicity will be unavailable from 6:00 PM until 8:00 PM.
Access to the system will be available again after 8:00 PM.

About the maintenance:
As part of the Databank migration project, we are replacing existing Databank interface to Snowflake. ID Match will use new Snowflake interface for ID functionalities.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 17, 16:38 AEST
PrinteryOnline services maintenance - 20/06/2022 17:00
Completed - The scheduled maintenance has been completed.
Jun 20, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 17:00 AEST
Scheduled - Scheduled upgrade is taking place for PrinteryOnline services on 20/06/2022 17:00.

Work is being undertaken to carry out routine upgrade, as a result access to PrinteryOnline services will be unavailable during this time.

To facilitate this upgrade access to printeryonline.mq.edu.au and https://printerydigital.mq.edu.au will be unavailable from 20/06/2022 17:00 until 20/06/2022 18:00.

About the upgrade:
The legacy website printeryonline.mq.edu.au needs to go through following security fixes

Recommendations
• Install Crowdstrike Falcon agent (completed via task RITM0899520 )
• Upgrade Tomcat and PHP and the application
• Add X-Frame-Options Header
• Remove Apache and PHP Info
• Disable access to the Tomcat manager interface to the public
• Change Tomcat admin user password

This is a part of the 'legacy' stream of work for SHIELDS cybersecurity project where the internet facing legacy websites are being uplifted to enhance security.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jun 17, 16:37 AEST
Jun 19, 2022

No incidents reported.

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