All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services Operational
iLab ? Operational
Handbook ? Operational
eStudent Operational
CourseFinder ? Operational
Echo 360 ? Operational
Turnitin Operational
Unit Guides ? Operational
Gmail (students) ? Operational
Staff systems and services Operational
OneNet Anywhere (VPN) ? Operational
BoardPad ? Operational
Finance 1 Operational
iShare ? Operational
iTeach ? Operational
Office 365 (staff) ? Operational
Eduroam ? Operational
Google Apps Operational
iLearn ? Operational
iPrint ? Operational
MQ Websites Operational
OneHelp ? Operational
OneNet WiFi ? Operational
OneNet Wired ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
AARNET (Australian Academic Research Network) Macquarie University’s Internet and data connectivity provider, are undertaking essential maintenance from 10pm Wednesday 3 August to 6am Thursday 4 August 2016.

Access to Macquarie University IT academic and research systems are not expected to be impacted and services should be unaffected.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Posted on Jul 29, 17:31 AEST
Past Incidents
Jul 30, 2016

No incidents reported today.

Jul 29, 2016

No incidents reported.

Jul 28, 2016

No incidents reported.

Jul 27, 2016

No incidents reported.

Jul 26, 2016
Completed - The changes have been implemented successfully. Thank you for your cooperation.
Jul 26, 00:08 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:31 AEST
Scheduled - Scheduled iTeach and Unit Guides maintenance is taking place on Monday 25th 11:30pm - 1am Tuesday 26th July, 2016. Work is being undertaken to improve user lookups and to upgrade server health monitoring software. As a result, access to iTeach and Unit Guides may be intermittent during this time.

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2016.
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 25, 10:29 AEST
Jul 24, 2016

No incidents reported.

Jul 23, 2016

No incidents reported.

Jul 22, 2016

No incidents reported.

Jul 21, 2016
Resolved - This incident has been resolved.
Jul 21, 15:03 AEST
Investigating - Turnitin is currently unavailable.

We have contacted Turnitin about this issue and are awaiting an ETA on when the service will be restored.

We are working to resolve this and apologise for any inconvenience caused.

Services Affected: Turnitin
Impact: Staff and Students

For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Jul 21, 13:04 AEST
Completed - The scheduled maintenance has been completed.
Jul 21, 08:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:45 AEST
Scheduled - Scheduled iTeach and Unitguides maintenance is taking place between 7:45am - 8:30am AEST . Work is being undertaken to carry out routine maintenance to improve performance, as a result access to iTeach and Unitguides will be intermittent during this time.

Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2016 .
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 20, 13:34 AEST
Jul 20, 2016
Completed - The scheduled maintenance has been completed.
Jul 20, 13:35 AEST
Scheduled - Scheduled iLearn maintenance is taking place between 1am - 3am Saturday 16th of July 2016. Work is being undertaken to carry out routine maintenance, as a result access to iLearn will be intermittent during this time.
Jul 5, 09:57 AEST
Jul 19, 2016

No incidents reported.

Jul 18, 2016
Completed - The scheduled maintenance has been completed.
Jul 18, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 AEST
Scheduled - Scheduled Echo360 maintenance is taking place on Sunday 17th July, 2016 between 11:00pm to 1:00am AEST. Work is being undertaken to carry out routine maintenance , as a result access to Echo360 will be unavailable during this time.

To facilitate this upgrade access to Echo360 will be unavailable from Sunday 17th July, 2016 between 11:00pm to 1:00am AEST


Stay informed:
- Check the IT Maintenance Window calendar (http://bit.ly/1Z6zwbX), or subscribe here (http://bit.ly/1mHcX1d) for dates and times of planned Information Technology downtime windows for 2016 .
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on Twitter for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Jul 13, 13:44 AEST
Jul 16, 2016

No incidents reported.