Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: Symplicity Advocate Authentication

Scheduled for Sep 30, 17:00 - 18:00 AEST

Scheduled

Scheduled maintenance is taking place on Symplicity Advocate authentication services.

As a result, users may experience authentication issues or be temporarily unable to log in during this time.

To facilitate this maintenance, authentication services will be impacted from 5:00 PM until 6:00 PM AEST.

This maintenance migrates authentication from Okta to Microsoft Entra ID as part of the University's identity platform modernisation program.

Stay informed:
- Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
- Follow @mqu_it on X for breaking alerts and status updates
- Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.

Posted Sep 22, 2026 - 12:33 AEST