Incident - Service Unavailable: Ascender Pay

Incident Report for Macquarie University IT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 07, 2026 - 16:56 AEST

Investigating

Ascender Pay is currently Unavailable.
 
We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number:
INC0210061
Services Affected: Ascender Pay
Impact: Staff


For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Sep 07, 2026 - 11:49 AEST
This incident affects: Staff systems and services (click to expand) (HRIS).