Incident - Service Unavailable / Service Outage: Ascender Pay

Incident Report for Macquarie University IT

Resolved

This incident has been resolved.
Posted Nov 23, 2023 - 10:50 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 22, 2023 - 17:11 AEDT

Investigating

Ascender Pay is currently Unavailable.
 
We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number: INC0161900
Services Affected: Ascender Pay and associated services/integrations.
Impact: Staff


For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Nov 22, 2023 - 16:08 AEDT