Access to all impacted systems has been fully restored.
OneHelp Reference Number: INC0078659 Impact: Staff and Students
Thank you for your patience during this service disruption.
Posted Feb 05, 2019 - 11:15 AEDT
Monitoring
Access to all core systems has been restored.
We are still working to resolve access issue with the Web Room Booking system.
Thank you for your patience and understanding while services are being restored.
OneHelp Reference Number: INC0078659 Impact: Staff For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Feb 05, 2019 - 10:50 AEDT
Update
We are still experiencing authentication issue with the following systems:
We are working with our Vendors to resolve the issue.
We apolgoise for any inconvenience caused and appreciate your patience and understanding while services are being restored.
OneHelp Reference Number: INC0078659 Impact: Staff /Student For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Feb 04, 2019 - 16:14 AEDT
Investigating
We are experiencing with an authentication issue with the following systems: Staff Portal, Studylink ask.mq.edu.au Thrive
We are currently investigating this issue. Thank you for your patience and understanding.
Posted Feb 04, 2019 - 11:01 AEDT
Monitoring
The majority of our key services have now been restored. We will continue to monitor all services today.
Thank you for your patience and understanding while services are being restored.
OneHelp Reference Number: INC0078557 Impact: Staff /Student/Public For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Feb 04, 2019 - 10:18 AEDT
Update
1pm update: IT is still working with our vendor to restore impacted services.
The following services are still experiencing issues impacting both Staff and Students: Multisearch (Library Database, simsrad/Ezproxy) iPrint (Unable to authenticate) CourseFinder Unitguides Handbook Datamart Echo360 Wiki HROnline iTeach Truth Career Hub Qualtrics iParticipate (Sonia) PURE Ask.MQ (Unable to login) Staff Portal and Student Portal StudyLink Tracker iLab Animal Ethics, Biosafety Management and Human Ethic Oneid.mq.edu.au and passwordchange.mq.edu.au
We apolgoise for any inconvenience caused and appreciate your patience and understanding while services are being restored.
OneHelp Reference Number: INC0078557 Impact: Staff /Student/Public For more information please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Feb 03, 2019 - 13:01 AEDT
Investigating
We are currently experiencing issues with multiple systems:
Lachesis HR Online Active Directory Truth iParticipate Wiki Tracker PURE RMS GoogleScholar Timesheets/Timefiler iPrint Nomination of Examiners https://noe.mq.edu.au
IT is currently working with our Vendor to resolve.