Incident - Service Unavailable / Service Outage: Pure RMS

Incident Report for Macquarie University IT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 19, 2026 - 18:08 AEDT

Investigating

Pure RMS is currently Unavailable.
 
We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number: INC0200426
Services Affected: Pure RMS
Impact: Staff/Students/public


For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Posted Mar 19, 2026 - 12:57 AEDT
This incident affects: Research Hub (click to expand) (Pure Research Management System (RMS)).