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Scheduled maintenance is taking place on GlobalProtect VPN on 15 August 2026 at 6:00 PM (AEST).
As a result, GlobalProtect VPN will be degraded or partially unavailable during this time.
To facilitate this maintenance, access to GlobalProtect VPN services will be impacted from 15 August 2026 6:00 PM (AEST) until 15 August 2026 10:00 PM (AEST).
Stay informed:
Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at MQ IT Status Follow @mqu_it on X for breaking alerts and status updates Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au Posted on
Aug 13, 2026 - 17:06 AEST
Completed -
The scheduled maintenance has been completed.
Aug 14, 12:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 10:00 AEST
Scheduled -
Scheduled maintenance is taking place on Kronos Authentication on 14 August 2026 at 10:00 AM (AEST). The maintenance supports a mandatory authentication upgrade and SSO reconfiguration for Kronos.
As a result, Kronos Authentication will be degraded or partially unavailable during this time. Users may be logged out while the upgrade is in progress and will need to sign in again once the change is complete.
To facilitate this maintenance, access to Kronos authentication and login services will be impacted from 14 August 2026 10:00 AM (AEST) until 14 August 2026 12:00 PM (AEST).
Stay informed: Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au Follow @mqu_it on X for breaking alerts and status updates Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Aug 12, 16:01 AEST
Completed -
The scheduled maintenance has been completed.
Aug 14, 10:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 09:00 AEST
Scheduled -
Scheduled maintenance is taking place on TeamViewer Authentication on 14 August 2026 at 9:00 AM (AEST). The maintenance supports the migration of authentication from Okta to Microsoft Entra ID.
As a result, TeamViewer Authentication will be degraded or partially unavailable during this time.
To facilitate this maintenance, access to TeamViewer login and authentication services will be impacted from 14 August 2026 9:00 AM (AEST) until 14 August 2026 10:30 AM (AEST).
Stay informed:
Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au Follow @mqu_it on X for breaking alerts and status updates Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Classification rationale: Both changes impact user authentication rather than making the entire application unavailable, therefore Service Degraded / Partial Outage is the most appropriate status page category.
Aug 12, 16:07 AEST
Completed -
The scheduled maintenance has been completed.
Aug 13, 19:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 17:00 AEST
Scheduled -
Scheduled maintenance is taking place on Smartsheet Authentication on 13 August 2026 at 5:00 PM (AEST).
As a result, Smartsheet Authentication will be degraded or partially unavailable during this time.
To facilitate this maintenance, access to user authentication and login to Smartsheet will be impacted from 13 August 2026 5:00 PM (AEST) until 13 August 2026 7:00 PM (AEST). The maintenance supports the migration of authentication from Okta to Microsoft Entra ID.
Stay informed:
Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at MQ IT Status Follow @mqu_it on X for breaking alerts and status updates Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.
Aug 12, 15:35 AEST
Completed -
The scheduled maintenance has been completed.
Aug 13, 15:01 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 11:00 AEST
Scheduled -
Scheduled KMS and Infrastructure Report Utility Server maintenance is taking place on 13 August 2026.
As a result, KMS and Infrastructure Report Utility Server will be impacted from 13 August 2026 11:00 AM (AEST) until 13 August 2026 3:00 PM (AEST). During this time the service will be unavailable while the production application is migrated from the on-premises VMware environment to AWS.
Stay informed: Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au Follow @mqu_it on X for breaking alerts and status updates Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Both notices are correctly classified as Service Unavailable because the CRs explicitly state the services will be unavailable / not functioning during the outage window.
Aug 12, 15:25 AEST
Completed -
The scheduled maintenance has been completed.
Aug 13, 15:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 11:00 AEST
Scheduled -
Scheduled Qlik Replicate (Snowflake) maintenance is taking place on 13 August 2026.
As a result, Qlik Replicate (Snowflake) will be impacted from 13 August 2026 11:00 AM (AEST) until 13 August 2026 3:00 PM (AEST). During this time the service will be unavailable while the production application is migrated from the on-premises VMware environment to AWS.
Stay informed:
Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au Follow @mqu_it on X for breaking alerts and status updates Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au
Aug 12, 14:59 AEST