All Systems Operational

About This Site

Welcome to Macquarie University's IT Status Page.

The below list shows a real-time view of the live operational status of IT systems and services.

To report an issue contact: IT Service Desk on 02 9850 HELP (4357) or onehelp@mq.edu.au.

Student systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
CourseFinder Operational
Echo 360 Operational
eStudent Operational
Gmail (students) Operational
Handbook Operational
AppStream Operational
Turnitin Operational
Unit Guides Operational
eApplications Operational
iParticipate (PACE) Operational
Annual Progress Report Operational
90 days ago
100.0 % uptime
Today
Leganto Unit Readings Operational
90 days ago
100.0 % uptime
Today
ProLearn Operational
90 days ago
100.0 % uptime
Today
Xetta Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Staff systems and services (click to expand) Operational
90 days ago
100.0 % uptime
Today
FMIS (Finance One) Operational
Office 365 Operational
OneNet Anywhere (VPN) Operational
iShare Operational
iTeach Operational
Datamart Operational
HR Online Operational
Wiki Operational
Truth Operational
eAcademic Operational
AMIS (Student One) Operational
Network/Shared Drive Operational
Survivor Operational
TEDS Student Evaluation Operational
90 days ago
100.0 % uptime
Today
Basware (Invoices) Operational
90 days ago
100.0 % uptime
Today
Jedox (Foresight) Operational
90 days ago
100.0 % uptime
Today
Calumo Operational
90 days ago
100.0 % uptime
Today
HRIS Operational
90 days ago
100.0 % uptime
Today
Curriculum Management System (MQCMS) Operational
90 days ago
100.0 % uptime
Today
Discoverer Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
smartsheet Operational
90 days ago
100.0 % uptime
Today
GlobalProtect Datacenter VPN Operational
90 days ago
100.0 % uptime
Today
Research Hub (click to expand) Operational
90 days ago
100.0 % uptime
Today
Pure Research Management System (RMS) Operational
Research Reporting Operational
Animal Ethics, Biosafety Management and Human Ethics Management System Operational
Research Animal Management System Operational
90 days ago
100.0 % uptime
Today
Contracts & Legal Operational
90 days ago
100.0 % uptime
Today
Research Partnerships Operational
90 days ago
100.0 % uptime
Today
Research Portal Operational
90 days ago
100.0 % uptime
Today
Google Apps Operational
iLearn Operational
iPrint Operational
MQ Websites Operational
OneHelp (ServiceNow) Operational
OneNet WiFi Operational
OneNet Wired Operational
Eduroam Operational
OneID Operational
Webforms Operational
Telephony Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
MultiSearch Operational
90 days ago
100.0 % uptime
Today
OneNet Anywhere Operational
90 days ago
100.0 % uptime
Today
Salesforce Legacy (AUS64) Operational
90 days ago
97.16 % uptime
Today
Salesforce University (AUS58) Operational
90 days ago
96.85 % uptime
Today
Salesforce Health (AUS66) Operational
90 days ago
97.4 % uptime
Today
EZProxy Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
REDCap Operational
90 days ago
100.0 % uptime
Today
Publish & Resource Booker Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance - Service Degraded, Intermittent Access, Partial Outage: GlobalProtect VPN Aug 15, 2026 18:00-22:00 AEST

Scheduled maintenance is taking place on GlobalProtect VPN on 15 August 2026 at 6:00 PM (AEST).

As a result, GlobalProtect VPN will be degraded or partially unavailable during this time.

To facilitate this maintenance, access to GlobalProtect VPN services will be impacted from 15 August 2026 6:00 PM (AEST) until 15 August 2026 10:00 PM (AEST).

Stay informed:

Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at MQ IT Status
Follow @mqu_it on X for breaking alerts and status updates
Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au

Posted on Aug 13, 2026 - 17:06 AEST

Aug 14, 2026

Completed - The scheduled maintenance has been completed.
Aug 14, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 10:00 AEST
Scheduled - Scheduled maintenance is taking place on Kronos Authentication on 14 August 2026 at 10:00 AM (AEST). The maintenance supports a mandatory authentication upgrade and SSO reconfiguration for Kronos.

As a result, Kronos Authentication will be degraded or partially unavailable during this time. Users may be logged out while the upgrade is in progress and will need to sign in again once the change is complete.

To facilitate this maintenance, access to Kronos authentication and login services will be impacted from 14 August 2026 10:00 AM (AEST) until 14 August 2026 12:00 PM (AEST).

Stay informed:
Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
Follow @mqu_it on X for breaking alerts and status updates
Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.

Aug 12, 16:01 AEST
Completed - The scheduled maintenance has been completed.
Aug 14, 10:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 09:00 AEST
Scheduled - Scheduled maintenance is taking place on TeamViewer Authentication on 14 August 2026 at 9:00 AM (AEST). The maintenance supports the migration of authentication from Okta to Microsoft Entra ID.

As a result, TeamViewer Authentication will be degraded or partially unavailable during this time.

To facilitate this maintenance, access to TeamViewer login and authentication services will be impacted from 14 August 2026 9:00 AM (AEST) until 14 August 2026 10:30 AM (AEST).

Stay informed:

Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
Follow @mqu_it on X for breaking alerts and status updates
Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.

Classification rationale: Both changes impact user authentication rather than making the entire application unavailable, therefore Service Degraded / Partial Outage is the most appropriate status page category.

Aug 12, 16:07 AEST

Aug 13, 2026

Completed - The scheduled maintenance has been completed.
Aug 13, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 17:00 AEST
Scheduled - Scheduled maintenance is taking place on Smartsheet Authentication on 13 August 2026 at 5:00 PM (AEST).

As a result, Smartsheet Authentication will be degraded or partially unavailable during this time.

To facilitate this maintenance, access to user authentication and login to Smartsheet will be impacted from 13 August 2026 5:00 PM (AEST) until 13 August 2026 7:00 PM (AEST). The maintenance supports the migration of authentication from Okta to Microsoft Entra ID.

Stay informed:

Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at MQ IT Status
Follow @mqu_it on X for breaking alerts and status updates
Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au.

Aug 12, 15:35 AEST
Completed - The scheduled maintenance has been completed.
Aug 13, 15:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 11:00 AEST
Scheduled - Scheduled KMS and Infrastructure Report Utility Server maintenance is taking place on 13 August 2026.

As a result, KMS and Infrastructure Report Utility Server will be impacted from 13 August 2026 11:00 AM (AEST) until 13 August 2026 3:00 PM (AEST). During this time the service will be unavailable while the production application is migrated from the on-premises VMware environment to AWS.

Stay informed:
Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
Follow @mqu_it on X for breaking alerts and status updates
Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au

Both notices are correctly classified as Service Unavailable because the CRs explicitly state the services will be unavailable / not functioning during the outage window.

Aug 12, 15:25 AEST
Completed - The scheduled maintenance has been completed.
Aug 13, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 11:00 AEST
Scheduled - Scheduled Qlik Replicate (Snowflake) maintenance is taking place on 13 August 2026.

As a result, Qlik Replicate (Snowflake) will be impacted from 13 August 2026 11:00 AM (AEST) until 13 August 2026 3:00 PM (AEST). During this time the service will be unavailable while the production application is migrated from the on-premises VMware environment to AWS.

Stay informed:

Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
Follow @mqu_it on X for breaking alerts and status updates
Contact the IT Service Desk on 02 9850 HELP (4357), or email onehelp@mq.edu.au

Aug 12, 14:59 AEST

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.